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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,558 reviews

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Indiana
1 review
0 helpful votes
Follow Meghan K.
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Shipping was decent
January 23, 2023

Shipping was decent. Prices were good.only had an issue with a septum ring because I feel as though the product picture is deceiving and does not actually show what the septum ring looks like.

Date of experience: January 22, 2023
Florida
2 reviews
0 helpful votes
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Easy to order once I found what I was looking for.

Date of experience: January 22, 2023
Texas
1 review
0 helpful votes
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Really enjoyed it cause I'm indecisive and don't know what I like yet.

Date of experience: January 22, 2023
Canada
1 review
0 helpful votes
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Everything was good just not a fan of the clicker septum's

Date of experience: January 22, 2023
Jamaica
1 review
0 helpful votes
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Good, But I still don't know how to make an account

Date of experience: January 22, 2023
New York
1 review
0 helpful votes
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I love it!
January 22, 2023

I love it! I can't wait to get my belly button re-done

Date of experience: January 22, 2023
Maine
1 review
0 helpful votes
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Like all that I got good quality especial the nose rings

Date of experience: January 22, 2023
Puerto Rico
1 review
0 helpful votes
Follow Ashley Q.
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It was my second time buying and I love it hope I can buy new piercings soon

Date of experience: January 22, 2023
Alabama
1 review
0 helpful votes
Follow Katlin Q.
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Great experiment and love the jewelry I received. Thanks!

Date of experience: January 22, 2023
Australia
1 review
0 helpful votes
Follow Willow-Rayne K.
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Great experience, love the jewellery and the selection

Date of experience: January 22, 2023
California
1 review
0 helpful votes
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While I was pleased overall with the customer service provided by BodyCandy, I did fail to receive my replacement barbells

Date of experience: January 21, 2023
Virginia
1 review
0 helpful votes
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They messed up my order but tried to help and got the right order out to me free of charge over all they did amazing with costumer service

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2023
Canada
1 review
0 helpful votes
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Delivery was pretty fast
January 21, 2023

Delivery was pretty fast. Product is beautiful. Will definitely order again

Date of experience: January 21, 2023
Alabama
1 review
0 helpful votes
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Great earrings!
January 21, 2023

Great earrings! Great service. Was in constant contact about the order. Was received in a timely manner considering I ordered them Christmas day.

Date of experience: January 21, 2023
Texas
1 review
0 helpful votes
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Everything was as described and in good condition. Prices and quick shipping will keep me coming back.

Date of experience: January 21, 2023
Arizona
1 review
0 helpful votes
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Love shopping here but the belly rings where poor quality

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2023
Texas
1 review
0 helpful votes
Follow Bean R.
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The glow in the dark ring does not glow in the dark, and the star ring is rather difficult to open and close. The suspended bead one ended up being too difficult for me to put in because of my motor skill problems, but I really enjoy the hot pink one. I will likely be more cautious when shopping in the future, but my opinion of bodycandy is not yet negative

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 21, 2023
Canada
1 review
0 helpful votes
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Good quality on products and they were super pretty when they came in, just like the pictures

Date of experience: January 21, 2023
Colorado
1 review
0 helpful votes
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Products came quickly and are not damaged great quality haven't been able to wear them yet because I'm still healing

Date of experience: January 21, 2023
New York
1 review
0 helpful votes
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Overall the purchase and shipping was pretty fast and efficient. I received my jewelry cleaned it then changed it out. The lotus flower piercing started swelling my ear if I wore it too long due to me sleeping on it so I eventually took it out but overall I'm excited and pleased with my purchase

Date of experience: January 21, 2023