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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,567 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
Follow april I.
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Loved everything except the black one when i got it, it was broken

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2023
Oregon
1 review
0 helpful votes
Follow Chanel T.
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Awesome customer service and good prices fast shipping and good quality products

Date of experience: February 6, 2023
Illinois
1 review
0 helpful votes
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Such good service always!
February 6, 2023
Updated review

Such good service always! Will always be my go to brand for piercings!

Date of experience: February 6, 2023

So many fun options and such easy shipping + delivery!
February 5, 2023
Previous review

So many fun options and such easy shipping + delivery!

Date of experience: February 4, 2023
Michigan
1 review
0 helpful votes
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Very easy and efficient
February 6, 2023

Very easy and efficient. I really enjoy the products.

Date of experience: February 6, 2023
Idaho
1 review
0 helpful votes
Follow Katherynn E.
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The website is confusing when ordering
It should be listed that you're only getting one plug.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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I love your Great products I always buy from you guys can for the best price always have what time looking for

Date of experience: February 6, 2023
Tennessee
1 review
0 helpful votes
Follow Ash J.
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It's great jewelry, would definitely buy again and recommend to friends

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
Follow Alex X.
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I always get my body jewelry from BodyCandy. Best place to get what you're looking for. Would highly recommend to others.

Date of experience: February 6, 2023
Virginia
1 review
0 helpful votes
Follow Zarinah Y.
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There is so many cute options available. But getting the coupon codes in was a bit of a hassle, and if I went back I'd have to do it all over again. But outside of that *chef's kiss*

Date of experience: February 6, 2023
Australia
1 review
0 helpful votes
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I was glad to receive my products but unfortunately my first delivery was lost which is why I reordered. The material broke on one of my piercings after I used it. The balls come off easily and got lost

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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Very nice, good prices
February 6, 2023

Very nice, good prices. The check out was annoying with the discount and shipping and blah blah. Overall good experience and happy with my new earring

Date of experience: February 5, 2023
Australia
1 review
0 helpful votes
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Turned up pretty fast
February 6, 2023

Turned up pretty fast. All looked really good and feels nice.

Date of experience: February 5, 2023
Virginia
1 review
0 helpful votes
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Amaze!
February 6, 2023
Updated review

Amaze! Always love it they have the cutest things n sm variety

Date of experience: February 5, 2023

Always fun
April 11, 2022
Previous review

Always fun

Date of experience: April 11, 2022

Lit I really enjoyed spending my money on this site
October 27, 2021
Previous review

Lit I really enjoyed spending my money on this site

Date of experience: October 26, 2021
Washington
1 review
0 helpful votes
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Shopping and all that was great but most of the bars in the mystery bag were not labeled with sizes.
The nose ring has a small circumference so it didn't fit my nose would be better as a daith ring.
The skull industrial is nice but almost impossible to put on alone

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2023
Indiana
1 review
0 helpful votes
Follow Staci I.
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Site has nice pieces but the grab bag for industrial bars were ugly and I prolly won't even wear them. Trying to give them away unfortunately

Date of experience: February 5, 2023
Massachusetts
1 review
0 helpful votes
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I love the prices but some items aren't that good. I recommend this site to anyone but I still let them know some items aren't worth it

Date of experience: February 5, 2023
Texas
1 review
0 helpful votes
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It's a very simple website to navigate. The customer service checked on my order to make sure I got it, they seem like they really VALUE their customers which most online stores don't.

Date of experience: February 5, 2023
Alabama
1 review
0 helpful votes
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I'm filling this out to stop getting the emails and it's making me put 50 characters.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2023
Wisconsin
1 review
0 helpful votes
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Had to contact costumer service about the rings but once I did the package arrived quickly

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
Follow tiffany D.
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Lots to choose from easy to navigate. The discounts are nice.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2023