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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

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50,565 reviews

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Iowa
2 reviews
0 helpful votes
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Had just what I was looking for at a great sale price
February 12, 2023
Updated review

Had just what I was looking for at a great sale price

Date of experience: February 11, 2023

Glad to find what I was looing for
June 11, 2022
Previous review

Glad to find what I was looing for.

Date of experience: June 10, 2022
Indiana
1 review
0 helpful votes
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There was Cute, and random options of jewelry. Nicely packaged

Date of experience: February 11, 2023
Arizona
1 review
0 helpful votes
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Most reliable jewelry store I've found, quality and price wise!

Date of experience: February 11, 2023
Louisiana
2 reviews
0 helpful votes
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There's such a wide variety of choices, but nothing...
February 11, 2023
Updated review

There's such a wide variety of choices, but nothing that has been able to get the job done for me. I'm worried about my piercings closing before I can get another nose ring in the mail! Disappointed with this order

Date of experience: February 11, 2023

Too many pop up things for me to focus on the actual...
March 1, 2023
Previous review

Too many pop up things for me to focus on the actual purchase I'm trying to make
I hope I get the right one sent out

Date of experience: January 30, 2023
Texas
1 review
0 helpful votes
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I have ordered many things from body candy and even when something was shipped damaged it was replaced in a timely manner and everyone was so helpful.

Date of experience: February 11, 2023
New York
1 review
0 helpful votes
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Love the variety!
February 11, 2023

Love the variety! Site is very user friendly. Just placed my first order. Can't wait!

Date of experience: February 11, 2023
Illinois
1 review
0 helpful votes
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Everything went fine, product received quickly and as described.

Date of experience: February 10, 2023
South Dakota
1 review
0 helpful votes
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I received my order pretty quickly
February 11, 2023

I received my order pretty quickly. Everything came in one order and I loved all my choices

Date of experience: February 10, 2023
West Virginia
1 review
0 helpful votes
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The products were amazing that i received, definitely will order again, my first time changing them and that's what i chose! They were shipped fast

Date of experience: February 10, 2023
New Hampshire
1 review
0 helpful votes
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Date of experience: February 10, 2023
Nevada
1 review
0 helpful votes
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I had an order that was shorted and when I messaged customer service they handled it very quickly.

Date of experience: February 10, 2023
Wisconsin
1 review
0 helpful votes
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I can't wait to wear them all!
February 10, 2023

I can't wait to wear them all! They are all so very cute! Everybody loves them

Date of experience: February 10, 2023
GB
1 review
0 helpful votes
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Great shopping experience and pretty quick delivery

Date of experience: February 10, 2023
Minnesota
1 review
0 helpful votes
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Everything was perfect from picking out my jewelry to receiving my items. I would recommend them to my friends who are looking to get body jewelry.

Date of experience: February 10, 2023
Canada
1 review
0 helpful votes
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Ordering process was wonderful!
February 10, 2023

Ordering process was wonderful! I was doing very late night online shopping when I purchased my order. They reached out in the morning to welcome my first order with the business! Extremely wonderful customer service. The jewelry is very high quality, affordable, and very cute

Date of experience: February 10, 2023
Washington
1 review
0 helpful votes
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There's no way to cancel order even immediately after it's placed, just an option to email if there's any issues. I emailed because I accidentally chose the wrong size for one of my items and I never heard anything in response and had to place another order for the size I intended to buy.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2023
New Mexico
1 review
0 helpful votes
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For the most part really good just kind of lacks when it comes to the bigger belly button rings they're lower quality and a few times the customer service has been $#*! I've been treated almost as a nuisance

Date of experience: February 9, 2023
Ohio
1 review
0 helpful votes
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Nice quality and very well made
February 10, 2023

Nice quality and very well made. Delivery was fast.

Date of experience: February 9, 2023
Illinois
1 review
0 helpful votes
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I love body candy I always have a great experience with them

Date of experience: February 9, 2023
Australia
1 review
0 helpful votes
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Positive, very happy with the customer service and the jewellery. Will definitely be purchasing more products from this store again. The jewellery is absolutely beautiful

Date of experience: February 9, 2023