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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,459
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,564 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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My experience was awesome will be coming back soon

Date of experience: February 22, 2023
Kansas
1 review
0 helpful votes
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I really like the jewelry, but it can be a bit uncomfortable for bigger sized bodies

Date of experience: February 22, 2023
Washington
1 review
0 helpful votes
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My order came exactly on the promised delivery window time, I love the body jewelry.

Date of experience: February 22, 2023
Texas
1 review
0 helpful votes
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Overall not impressed
March 24, 2023

Overall not impressed. All plugs looked nicer on the site than what was delivered. When I contacted customer service I was told I could return but would have to pay a $4.99 shipping fee that would be come out of my total. You also don't get an actual refund but store credit and that store credit expires.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2023
Massachusetts
1 review
0 helpful votes
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The jewelry is pretty and I love them
February 22, 2023

The jewelry is pretty and I love them. The jewelry came pretty fast

Date of experience: February 22, 2023
Colorado
1 review
0 helpful votes
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They just not good wont buy from here anymore don't like themselves

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2023
Pennsylvania
1 review
0 helpful votes
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They had quick shipping and everything arrive if perfect condition

Date of experience: February 21, 2023
Washington
1 review
0 helpful votes
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What a great experience!
February 22, 2023

What a great experience! Great prices and sales, free shipping on reasonable orders, and fast shipping to boot! Certainly keeping an eye on what I wanna pick up next!

Date of experience: February 21, 2023
Arizona
1 review
0 helpful votes
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Everything came as expected, good quality! I love all of the items I got

Date of experience: February 21, 2023
California
1 review
0 helpful votes
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Good experience great service would order from here again

Date of experience: February 21, 2023
Canada
1 review
0 helpful votes
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The only down side is narrowing my favorite choices down! Very happy with the products. Wonderful deals!

Date of experience: February 21, 2023
Canada
1 review
0 helpful votes
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Very good customer service, fast service, great products

Date of experience: February 21, 2023
Indiana
1 review
0 helpful votes
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Easy and convenient!
February 22, 2023
Updated review

Easy and convenient! I will shop with this company again.

Date of experience: February 21, 2023

Good experience
February 16, 2023
Previous review

Good experience

Date of experience: February 15, 2023

Easy and fun
February 11, 2023
Previous review

Easy and fun

Date of experience: February 10, 2023

Great experience!
February 4, 2023
Previous review

Great experience!

Date of experience: February 3, 2023

Easy, fast, overall a great experience!
January 21, 2023
Previous review

Easy, fast, overall a great experience!

Date of experience: January 21, 2023
Florida
1 review
0 helpful votes
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Love
February 22, 2023

Love. It wish there were more plain hinged hoops tho.

Date of experience: February 21, 2023
Arizona
1 review
0 helpful votes
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The jewelry is pretty..
March 23, 2023

The jewelry is pretty. I have made a few orders. I really am not satisfied with the quality. I have paid for things that I can't even use.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 21, 2023
Michigan
1 review
0 helpful votes
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Can't beat the price for the quality of these rings.

Date of experience: February 21, 2023
New York
1 review
0 helpful votes
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Inexpensive and quick delivery
February 21, 2023

Inexpensive and quick delivery
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Date of experience: February 21, 2023
Canada
1 review
0 helpful votes
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Good timing, just the one pair of earrings I am not happy with.

Date of experience: February 21, 2023
New York
1 review
0 helpful votes
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I Love it all, so did the ppl I bought for. Everything is good

Date of experience: February 21, 2023
Kentucky
1 review
0 helpful votes
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Fast delivery
February 21, 2023

Fast delivery. Product is great! Would definitely order again!

Date of experience: February 21, 2023