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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,506 reviews

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Rhode Island
1 review
0 helpful votes
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It was a good experience fast shipping and quality products.

Date of experience: March 5, 2023
Alabama
1 review
0 helpful votes
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My overall experience was actually great thank you

Date of experience: March 5, 2023
Kentucky
1 review
0 helpful votes
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Overall shopping experience was good, only one of my nose rings was too small but that was my fault.

Date of experience: March 5, 2023
Nevada
1 review
0 helpful votes
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The quality of my products was really bad for what I paid. Most of my items broke in under a week. Some even broke same day, and I couldn't even open one of my eyebrow rings, even with pliers.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
Georgia
1 review
0 helpful votes
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All of my items was simply beautiful and amazing! Exactly what I imagined them to be! Perfect delivery timing too! Thanks body candy

Date of experience: March 5, 2023
Texas
1 review
0 helpful votes
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Body Candy has never done me wrong, I just wish they had more stylish and functional tongue rings

Date of experience: March 4, 2023

Love love love Body Candy
February 5, 2023
Previous review

Love love love Body Candy

Date of experience: February 5, 2023
Texas
1 review
0 helpful votes
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Ease of purchase, great product, didn't cause an infection and overall great delivery and tracking service.

Date of experience: March 4, 2023
Illinois
1 review
0 helpful votes
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Very understanding and polite when i contacted for my order

Date of experience: March 4, 2023
Arizona
1 review
0 helpful votes
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Easy and one of few sites that had what I wanted in stock.

Date of experience: March 4, 2023
Illinois
1 review
0 helpful votes
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Great but the gold rubbed off quickly, so now it's silver

Date of experience: March 4, 2023
Tennessee
1 review
0 helpful votes
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Love the variety to choose from!
March 4, 2023

Love the variety to choose from! Definitely will be back for more jewelry

Date of experience: March 4, 2023
Texas
1 review
0 helpful votes
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Shopping at BodyCandy was a pretty good experience. The website is easy to navigate and they have a huge selection of merchandise. Personally, I like to window shop and it often takes me days of contemplation before coming back to empty my cart, one way or another. It was during this time I received an email offer from BC that was too good to pass up so I went ahead and placed my order. A few days later I saw a BC ad in my fb feed and decided to click it & see what my estimated delivery date would be, but I couldn't find my order. I checked back a few days later and still, no luck. So, I started to question if my order even went through. The money had been taken out of my account so I started to search the BC site for someone I could reach out to and ask about my order but I couldn't easily find a phone number or email address. The next morning I got a text message saying that my order had finally shipped. Since that day I think I have received at least 1 email from them every day... I overall enjoyed my items and can't beat the price but would have preferred more communication during the longer than usual "limbo" and less communication in the 2 months since, ya know?

Date of experience: March 4, 2023
Curacao
3 reviews
0 helpful votes
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I love this company!
March 4, 2023

I love this company! Great prices for quality body jewelry.

Date of experience: March 3, 2023
Alaska
1 review
0 helpful votes
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Awesome purchases highly recommend. Fast shipping excellent customer service

Date of experience: March 3, 2023
North Carolina
1 review
0 helpful votes
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I love this site, best place to get body jewelry ever!

Date of experience: March 3, 2023
Washington
1 review
0 helpful votes
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They always have what I want or need. And I receive my orders fast!

Date of experience: March 3, 2023
Canada
1 review
0 helpful votes
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Nice products!
March 4, 2023

Nice products! Hoop too small for my nose. But overall nice products

Date of experience: March 3, 2023
Alabama
1 review
0 helpful votes
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I love Body Candy!
March 3, 2023

I love Body Candy! They are so affordable. The mystery bags are awesome!

Date of experience: March 3, 2023
Colorado
1 review
0 helpful votes
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You guys are really annoying sending me emails constantly to review your products. If I wanted to review them I would. And the fact I can't even go past this screen without having to fill this out is annoying. I am just hoping you guys stop with the emails.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
Washington
1 review
0 helpful votes
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Customer service and reach out was amazing. I had no problems checking out or knowing when I was going to receive something. The personalized video after purchasing was also appreciated.

Date of experience: March 3, 2023