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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,483 reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Been a great experience dealing with you. Everything as described, great communication, and items delivered promptly.

Date of experience: March 17, 2023
Nevada
1 review
0 helpful votes
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Love the septum!
March 17, 2023

Love the septum! Looks perfect and shiny, hasn't rusted

Date of experience: March 17, 2023
Idaho
1 review
0 helpful votes
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It was good
March 17, 2023

It was good. Fast and easy. Good quality product and easy to use.

Date of experience: March 17, 2023
Canada
1 review
0 helpful votes
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Pretty little hoop for my nose
March 17, 2023

Pretty little hoop for my nose. Haven't switched it out yet but already love it.

Date of experience: March 17, 2023
GB
1 review
0 helpful votes
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I like the selection!
March 17, 2023

I like the selection! Spent ages scrolling but found a couple things and I can't wait for them to arrive!
Update: they arrived and I've very pleased with my purchase!

Date of experience: March 16, 2023
Michigan
1 review
0 helpful votes
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I absolutely loved my products they are super cute

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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It was ok, shipping took forever
April 15, 2023

It was ok, shipping took forever. I shouldn't have to enter at least 50 letters to submit my review.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2023
Michigan
1 review
0 helpful votes
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I don't think this should be mandatory. I don't want to fill this out.

Date of experience: March 16, 2023
Missouri
1 review
0 helpful votes
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Delivered within a business week
March 16, 2023

Delivered within a business week. I had updates through the process and products are of good quality.

Date of experience: March 16, 2023
Michigan
1 review
0 helpful votes
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Everything on the site is well described, makes ordering easy and simple.

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Shipping was kinda long and none of the codes I got worked at checkout so I wondered if it was a scam but otherwise good experience.

Date of experience: March 16, 2023
Texas
1 review
0 helpful votes
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They have very fast shipping and great communication

Date of experience: March 16, 2023
Indiana
1 review
0 helpful votes
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Shipping could have been faster but good experience overall.

Date of experience: March 16, 2023
Colorado
1 review
0 helpful votes
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I love stars and suns and moons, and this septum ring has a shiny (*very* shiny) crescent moon! It fits well, and clicks nicely. The VIP order processing was perfect, too. It made shipping very fast. I always use it.

Date of experience: March 16, 2023
Michigan
1 review
0 helpful votes
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Love body candy I wish things were labeled if they are coated or real stainless.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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My first time buying from them and i love their jewelry, shopping was really fast

Date of experience: March 15, 2023
Louisiana
1 review
0 helpful votes
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Nice good quality jewelry will order again from this store

Date of experience: March 15, 2023
Colorado
1 review
0 helpful votes
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Everything looks great, and came fast! I had no issues ordering either.

Date of experience: March 15, 2023
Missouri
1 review
0 helpful votes
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My jewelry is never what it appears. It's either really small or too big. Supposedly nickel free but I always have a reaction. This will be my last order from here

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
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So much to choose from, helpful team getting back to me when I had questions, and packaged well! Shipping took a little longer than expected but maybe cause I'm west end of Canada!

Date of experience: March 15, 2023