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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,439
quality
252
This company responds to reviews on average within 0 days

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50,157 reviews

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Colorado
1 review
0 helpful votes
Follow Jennifer W.
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I love stars and suns and moons, and this septum ring has a shiny (*very* shiny) crescent moon! It fits well, and clicks nicely. The VIP order processing was perfect, too. It made shipping very fast. I always use it.

Date of experience: March 16, 2023
Michigan
1 review
0 helpful votes
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Love body candy I wish things were labeled if they are coated or real stainless.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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My first time buying from them and i love their jewelry, shopping was really fast

Date of experience: March 15, 2023
Louisiana
1 review
0 helpful votes
Follow Jennifer M.
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Nice good quality jewelry will order again from this store

Date of experience: March 15, 2023
Colorado
1 review
0 helpful votes
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Everything looks great, and came fast! I had no issues ordering either.

Date of experience: March 15, 2023
Missouri
1 review
0 helpful votes
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My jewelry is never what it appears. It's either really small or too big. Supposedly nickel free but I always have a reaction. This will be my last order from here

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
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So much to choose from, helpful team getting back to me when I had questions, and packaged well! Shipping took a little longer than expected but maybe cause I'm west end of Canada!

Date of experience: March 15, 2023
Delaware
2 reviews
0 helpful votes
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Great jewelry, fast shipping
March 15, 2023

Great jewelry, fast shipping. Will definitely purchase again

Date of experience: March 15, 2023
California
1 review
0 helpful votes
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Every single time I order from here it takes centuries and they always have an item missing I'm done lol

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Arkansas
1 review
0 helpful votes
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Got my jewelry super fast, it is exactly like the pictures. Love love love

Date of experience: March 15, 2023
GB
1 review
0 helpful votes
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The team contacted me after the delivery of my nipple bars to make sure I got my order which I thought was really nice and thoughtful.

Date of experience: March 15, 2023
Ohio
1 review
0 helpful votes
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Wrong size
April 14, 2023

I ordered the 16 Gauge Rose Gold Plated Boho Triangles Seamless Circular Ring. I had it filtered to only show me 16G 8MM on the site. The piece that I received is 10MM. I have been looking for a piece like this for a while now and was so excited when I finally found this on their site, just to get it and it be unwearable for me. It's made well, and the piece is nice, I just can't wear it cause it's too big.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Ohio
1 review
0 helpful votes
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Positive experience, easy shopping and checkout. Fast delivery.

Date of experience: March 14, 2023
Texas
1 review
0 helpful votes
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I love body candy this purchase just was an unlucky but still love this site

Date of experience: March 14, 2023
Pennsylvania
1 review
0 helpful votes
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Lovely haven't gotten anything I hate quick delivery

Date of experience: March 14, 2023
Oklahoma
1 review
0 helpful votes
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Amazing jewelry and service I will always buy from here now so fast

Date of experience: March 14, 2023
Canada
1 review
0 helpful votes
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Awesome product amazing service and a reasonable price

Date of experience: March 14, 2023
Georgia
1 review
1 helpful vote
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Too Small, No Refund
April 13, 2023

My mother purchased a nose ring for me for my birthday and needless to say she's out of money and I'm out of a nose ring. It's so small there's no way I'd be able to put it on let alone, people wouldn't be able to see it... it's so small. It's even too small for my 1 year olds ear. She requested a refund only to find out she could only get store credit from a store we will no longer shop at. So they get to keep the money and I don't have a gift. I'll never shop Herr again and I will pass the word along so others won't have to deal with buyers remorse.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2023
Arizona
1 review
0 helpful votes
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I've been shopping with body candy for years and have never had a bad experience. Shipping could be faster like it was a while back but I still have no complaint about the quality of their products

Date of experience: March 14, 2023
Canada
1 review
0 helpful votes
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Great customer service, international shipping is a bit slow, but great selection

Date of experience: March 14, 2023