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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,561 reviews

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Florida
1 review
0 helpful votes
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I love BodyCandy!
April 7, 2023

I love BodyCandy! I have been buying jewelry from them for about 2 years now and always comes in fast and nicely packaged.

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Great choices and very fast shipping! Came right away perfectly individually packaged.

Date of experience: April 7, 2023
New York
1 review
0 helpful votes
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All the jewelry was delivered within the time expected, overall great jewelry, doesn't irritate my skin, very fashionable. Thank you! :)

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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It's a pretty fun place to shop from, lots of different jewelry to look at

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2023
Florida
1 review
0 helpful votes
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They came at a decent time
April 7, 2023

They came at a decent time. I love the jewelry over all

Date of experience: April 6, 2023
Missouri
1 review
0 helpful votes
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Never an issue
April 7, 2023

Never an issue. I buy often. Good jewelry. Good price. Good eta

Date of experience: April 6, 2023
Tennessee
1 review
0 helpful votes
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Awesome jewelry and delivery was smooth and the jewelry is very high quality

Date of experience: April 6, 2023
Pennsylvania
1 review
0 helpful votes
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I would say I genuinely enjoyed the website. Although I wish there was more Labret options such as all silver options. I like the VIP option at the end. Great choice.

Date of experience: April 6, 2023
New Jersey
2 reviews
0 helpful votes
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It was easy to find what I was looking for. Love the quality of the jewelry and the price. Love that I can use codes for discounts.

Date of experience: April 6, 2023
Florida
1 review
0 helpful votes
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I loved all my jewelery besides 1 but customer service stepped up and fixed the issue flawlessly. Couldn't be happier with everything. Thank you!

Date of experience: April 6, 2023
Virginia
1 review
0 helpful votes
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Disappointed in the overall quality of the jewelry

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2023
Pennsylvania
1 review
0 helpful votes
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Got here quick and over experience was great! Though they don't have a lot of cute options for people with small nipples piercing wise. It was slim pickings for me

Date of experience: April 5, 2023
Michigan
1 review
0 helpful votes
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So far, I'm not impressed, my only piece of jewelry was cheaply made, and I have nonstop emails from this site asking me to fill out this survey.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
Australia
1 review
0 helpful votes
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The products themselves are lovely and I can't wait...
April 5, 2023
Updated review

The products themselves are lovely and I can't wait to wear them.
However, it might help if free shipping and discounts for same are marked as not applicable to overseas customers. This order took a very long time to arrive: shipped 11 March, arrived 4 April. The tracking was not good and the package appeared to be going around in circles and vanishing for a week at a time. I am not sure I want to go through the process again, but maybe second time won't be so bad.

Date of experience: April 5, 2023

It might help if free shipping and discounts for same...
April 8, 2023
Previous review

It might help if free shipping and discounts for same are marked as not applicable to overseas customers.

Date of experience: March 9, 2023
Texas
1 review
0 helpful votes
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I was looking for a trans flag septum, didn't find it but I did find two space themed septum rings I had to have

Date of experience: April 5, 2023
Texas
1 review
0 helpful votes
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It was fine, products seem cheap. But i won't be buying again.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
Pennsylvania
1 review
0 helpful votes
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Always a great experience ordering from body candy

Date of experience: April 5, 2023
New York
2 reviews
0 helpful votes
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I generally have a good experience purchasing items from BodyCandy. I do wish they had a comfortability category before purchasing.

Date of experience: April 5, 2023
Oklahoma
1 review
0 helpful votes
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All the plugs I got are fantastic, dropped them several times and they've never broken or chipped!

Date of experience: April 5, 2023
Texas
1 review
0 helpful votes
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Always the best service!
April 5, 2023

Always the best service! Love Body Candy and shop all the time!

Date of experience: April 5, 2023