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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,552 reviews

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New York
1 review
0 helpful votes
Follow Stephanie K.
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The product was great I'll definitely order again from them.

Date of experience: April 24, 2023
Alabama
1 review
0 helpful votes
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I always order I want or need from body candy. Good prices and fast shipment.

Date of experience: April 24, 2023
Illinois
1 review
0 helpful votes
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I'm overall incredibly disappointed in my purchase, only 1/4 pieces fit like they're supposed to and did not chip paint off of it nor break/bend/snap.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2023

Gr8 site, ez to use
March 28, 2023
Previous review

Gr8 site, ez to use

Date of experience: March 27, 2023
California
1 review
0 helpful votes
Follow Lacey V.
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Was looking for a while for a tiny nose hoop! After lots of research and reading reviews I tried Body Candy and I'm so glad I did! It's the perfect size, well made and good quality! I love it!

Date of experience: April 23, 2023
Texas
1 review
0 helpful votes
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I got sent one that was missing a part to it and I had to wait extra to get a replacement

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2023
Tennessee
1 review
0 helpful votes
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Fast shipping!
April 24, 2023

Fast shipping! Items received were as pictured! Great quality!

Date of experience: April 23, 2023
Arizona
1 review
0 helpful votes
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It's quick and easy and my package came on time. I love my nose studs

Date of experience: April 23, 2023
Hawaii
1 review
0 helpful votes
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Order came in a timely manner but I was missing an item in my order.

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
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Awesome!
April 23, 2023

Awesome! Shipping was pretty fast, great customer service, beautiful jewelry! I've been wearing it since i got it a few weeks ago and it hasent changed colour! Doesn't look like it will either! Definitely recommend

Date of experience: April 23, 2023
California
1 review
0 helpful votes
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I'm really happy with my nose rings but the lip rings were the ones I was most looking forward to. When I got them I was looking at them and two of the balls just fell apart into two, they were like split and I was only left with the other two. I ended up just keeping the two that are still intact and put a set from another pair of lip rings on so they're mismatched but it looks cute!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2023
California
1 review
0 helpful votes
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Great selection of jewelry, was able to find exactly what I was looking for and happy with the quality of it!

Date of experience: April 23, 2023
New Mexico
1 review
0 helpful votes
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Thank you so much to Customer service being understanding and quick to fix the mix-up I had with my custom order.

Date of experience: April 22, 2023
Minnesota
1 review
0 helpful votes
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Great products at great prices!
April 23, 2023

Great products at great prices! Will shop here again.

Date of experience: April 22, 2023
Michigan
1 review
0 helpful votes
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All the rings I have gotten are great. They are always delivered fast as well. Thank you.

Date of experience: April 22, 2023
Washington
1 review
0 helpful votes
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Date of experience: April 22, 2023
California
1 review
0 helpful votes
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It was great!
April 22, 2023

It was great! I've been ordering with you guys for years.

Date of experience: April 22, 2023
California
1 review
0 helpful votes
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I love this body jewelry and it came very fast I will order again!

Date of experience: April 22, 2023
North Carolina
1 review
0 helpful votes
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Never had any problems before this time. Everything arrived in good condition. The only thing I have to say is this is the first time I've purchased earrings and the backs of the posts are VERY hard to get off.

Date of experience: April 22, 2023
Virginia
1 review
0 helpful votes
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This is my go-to shop for body jewelry. They have quality products at a very reasonable price. They ship quickly and the shipping is very reasonable

Date of experience: April 22, 2023
California
1 review
0 helpful votes
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It was pretty nice I got my package a little sooner than expected but had trouble tracking it and thought it got lost on the way

Date of experience: April 22, 2023