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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

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50,566 reviews

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New York
1 review
0 helpful votes
Follow STACEY I.
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Shipping time is great, depending on what you are looking for, quality can be hit or miss. I have had several embellishments/jewels fall off and can't wear about 1/3 of what I have purchased, but I pretty much expect that from most places these days.

Date of experience: July 28, 2023
New Zealand
1 review
0 helpful votes
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Was above reasonable lil disappointed that size was wrong but quite possibly my bad. Great quality products very pleased otherwise

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 28, 2023
Indiana
1 review
0 helpful votes
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Got product fast and its all just as cute as you pictured on your site. It's durable too.

Date of experience: July 27, 2023
California
1 review
0 helpful votes
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The bottoms are massive and not what i wanted for my belly

Date of experience: July 27, 2023
District of Columbia
1 review
0 helpful votes
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As someone with sensitive skin, I was weary to order, however, after about a month of wear, I've had 0 tarnish, and no itch/rash/rejection to the metal, will definitely buy more

Date of experience: July 27, 2023
California
1 review
0 helpful votes
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I have shopped with body candy many times and I have always been impressed

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
Follow Ella D.
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I was disappointed in the one nose ring but the other was great

Date of experience: July 27, 2023
California
1 review
0 helpful votes
Follow K J.
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It started with me being referred to body candy for a new industrial piercing so I go and ordered 3 items about two weeks later (very long wait time) I received a notification that my pack was delivered…it wasn't anywhere to be seen so I contacted and gave them a couple of days in hope that my items would show up but no I eventually went to the mall and got the items I needed and wanted a refund but due to the company saying that "it's unusual for items not to be delivered " basically calling me a liar I won't be receiving a refund and definitely won't be returning to bodycandy for any future purchases.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2023
Nevada
1 review
0 helpful votes
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Love the earrings, always buy here! They always have cute things and I love the options

Date of experience: July 27, 2023
Arizona
1 review
0 helpful votes
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I enjoyed my experience while shopping at Body Candy

Date of experience: July 27, 2023
Virginia
2 reviews
0 helpful votes
Follow Pamela V.
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Fast shipping and awesome products! Plus the prices are totally worth the money!

Date of experience: July 26, 2023
Texas
1 review
0 helpful votes
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The selection was great I had a hard time deciding. I have some still saved so I can get later but have to really be selective. The items I ordered were both defective in some way and sadly aren't what I had thought. Though for the price paid really can't complain to much, and will still buy again.

Date of experience: July 26, 2023
Canada
1 review
0 helpful votes
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Very satisfied!
July 26, 2023

Very satisfied! Made a mistake on de size but still fit!

Date of experience: July 26, 2023
Massachusetts
1 review
0 helpful votes
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Really, really disappointed
August 25, 2023

Really, really disappointed. Will not be purchasing any jewelry from this site ever again.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2023
Florida
1 review
0 helpful votes
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First time purchasing from bodycandy and NOT disappointed. Quality merchandise and fast shipping. Will purchase from this store again. THX!

Date of experience: July 26, 2023
Colorado
1 review
0 helpful votes
Follow Sydney M.
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Over all the websites is super easy to use with great deals! I will definitely shop again but, there is limited 18 gauge jewelry which is what I need!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 25, 2023
Arizona
1 review
0 helpful votes
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Make sure you have a measuring tape on hand to ensure you're purchasing the correct product.

Date of experience: July 25, 2023
Pennsylvania
1 review
0 helpful votes
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Bad Experience
August 24, 2023

I ordered two different orders from them. The first order still has not even been shipped out yet. The second order came within a few days. I paid for the VIP shipping on both orders…when I asked why the first order was not shipped yet, they proceeded to tell me that an item I ordered took 7-10 days to ship…if that was the case, then they should not even have offered the VIP shipping. It was a waste of money for me.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 25, 2023
New Jersey
1 review
0 helpful votes
Follow Raven X.
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Love the looks materials can be dangerous as the threads get sharp at the ends

Date of experience: July 25, 2023
New Zealand
1 review
0 helpful votes
Follow Teri M.
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Glad to be able to order from you again, happy with everything but not the spam emails you are constantly sending.

Date of experience: July 25, 2023