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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
Sponsored message from BodyCandy
Get 25% you order with code: SJ25
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,573 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Great products for a great price
September 5, 2023

Great products for a great price. Will order again

Date of experience: September 5, 2023
New Jersey
1 review
0 helpful votes
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I've used this company before and it was wonderful

Date of experience: September 5, 2023
Texas
1 review
0 helpful votes
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Great products and great customer service and the orders come fast

Date of experience: September 4, 2023
Washington
1 review
0 helpful votes
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BodyCandy has never failed me it's jewelry until just this previous purchase. I'm sure whatever happened won't happen again.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2023
Utah
1 review
1 helpful vote
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Excellent customer service/support!
October 5, 2023

I have been ordering jewelry from Body Candy for a couple of years now. The site is very easy to use and streamlines the shopping and purchasing process which I love. In addition, there's communication via email with the shipping and delivery status.
There was one piece of jewelry that I was disappointed with. I was sent a link from Body Candy to please write a review of the product. I noted I was disappointed with it. Within a couple of days, a member of the staff reached out to me to apologize and offer a credit or replacement. She was really friendly and helpful and genuinely wanted my satisfaction. I selected a replacement for the item and it's great :)

Date of experience: September 4, 2023
Utah
1 review
0 helpful votes
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The best place to buy jewelry for your piercings and have the best deals all the time

Date of experience: September 4, 2023
North Carolina
1 review
0 helpful votes
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Ordered from here many times and always satisfied, only thing I will say is the shipping price sucksssss.

Date of experience: September 3, 2023
Texas
1 review
0 helpful votes
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I've been ordering from Bodycandy for years and they're great :)

Date of experience: September 3, 2023
Canada
2 reviews
0 helpful votes
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Great value for the money, shipping was quick as well.

Date of experience: September 3, 2023
Colorado
1 review
0 helpful votes
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Cute and cheap!
September 4, 2023

Cute and cheap! I loved all my pierces and they are sturdy and haven't turned green.

Date of experience: September 3, 2023
New Jersey
1 review
0 helpful votes
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I like shopping with you but have hard time finding the right earrings for my ear piercing
I think I'm not buying the right ones

Date of experience: September 3, 2023
Pennsylvania
1 review
0 helpful votes
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The mystery pack is awesome, love my other jewelry as well!

Date of experience: September 3, 2023
New Mexico
1 review
0 helpful votes
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Site was easy enough to use
September 3, 2023

Site was easy enough to use. The only product I purchased was no good, though

Date of experience: September 3, 2023
Canada
1 review
0 helpful votes
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Easy to look for things
September 3, 2023

Easy to look for things. Shipping to Canada takes a good 4 weeks normally to get to Ontario. Which is annoying. Stuff is packaged quickly, it just gets stuck sitting for weeks on end in New Jersey not moving through the postal system at all. Jewelry is well made. I haven't had any break or tarnish. Prices are decent, i like the discounts.

Date of experience: September 3, 2023
Florida
1 review
0 helpful votes
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Usually the orders arrive quickly and they look exactly as they are portrayed on the website

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2023
District of Columbia
1 review
0 helpful votes
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The shipping was quick and I love the jewelry it's so cute

Date of experience: September 2, 2023
Illinois
1 review
0 helpful votes
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The site is easy to use
September 2, 2023

The site is easy to use. Order updates are amazing! And the quality of the jewelry was surprisingly well given the price! I highly recommend

Date of experience: September 2, 2023
Nevada
1 review
0 helpful votes
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Quick shipping, fast customer service response, beautiful jewelry, what more do you need?

Date of experience: September 2, 2023
Illinois
1 review
0 helpful votes
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Always great and great price for nose rings. There used to be more colors is the only downside.

Date of experience: September 1, 2023
Oklahoma
1 review
0 helpful votes
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Received in a timely manner
September 2, 2023

Received in a timely manner. Love the packaging and quality of piercings I get from body candy. I never have any issues or incompatibility with their jewelry. Love their deals too. I got 8 piercings on a bogo for like $20 bucks. Definitely shops with them routinely.

Date of experience: September 1, 2023