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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,730 reviews

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
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Love it!
September 26, 2023

Love it! Everything purchased was a great quality product. Delivery was fast and an easy transaction. Will order again.

Date of experience: September 26, 2023
Australia
1 review
0 helpful votes
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Looks smaller on the nose in pictures but it does look pretty in ears just wish it was more snug on the nose.

Date of experience: September 25, 2023
Australia
1 review
0 helpful votes
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Amazing as usual!
September 26, 2023

Amazing as usual! Quick, easy, just as described. Good quality

Date of experience: September 25, 2023
Australia
1 review
0 helpful votes
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It was quick and love the jewelry it is all packaged very good and safe

Date of experience: September 25, 2023
New York
1 review
0 helpful votes
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Fast delivery and great quality jewelry!
September 25, 2023

Fast delivery and great quality jewelry! I will definitely be ordering more.

Date of experience: September 25, 2023
California
1 review
0 helpful votes
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Kept my store credit and reminded me which was nice

Date of experience: September 25, 2023
Colorado
1 review
0 helpful votes
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Fast and convenient
September 25, 2023

Fast and convenient. Liked the idea of the mystery bag but wished they would've taken in account what else I purchased to personalize the mystery bag a little too more of my style.

Date of experience: September 25, 2023
Pennsylvania
1 review
0 helpful votes
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Broken piece
October 25, 2023

I had a custom piece broke and they immediately fixed the issue by sending me a new one for a replacement.

Date of experience: September 25, 2023
Canada
1 review
0 helpful votes
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It took really long to get to Canada and some of the pieces are good for the price

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2023
South Carolina
1 review
0 helpful votes
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Beautiful jewelry, fast delivery
September 25, 2023
Updated review

Beautiful jewelry, fast delivery. Always love the prices

Date of experience: September 24, 2023

Love body candy
May 2, 2023
Previous review

Love body candy

Date of experience: May 1, 2023
Indiana
1 review
0 helpful votes
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It was a great experience
September 25, 2023

It was a great experience. I like that they always give deals. I order all my belly rings from here.

Date of experience: September 24, 2023
Canada
1 review
0 helpful votes
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It was okay
October 25, 2023

It was okay. I wish you could double promotions and it took awhile

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2023
Arizona
1 review
0 helpful votes
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My experience was great, super fun and easy. No issues.

Date of experience: September 24, 2023
Canada
1 review
0 helpful votes
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I ordered this belly button ring so I would have it in time for a fitness competition I had entered. According to my order confirmation, it was supposed to arrive in time for my show. Not only did it arrive late, it wasn't at all what I had ordered. I was really disappointed

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2023
Minnesota
1 review
0 helpful votes
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Great processing and shipping time
October 24, 2023

Great processing and shipping time. Low quality product. No response from customer service over complaint.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2023
Alaska
1 review
0 helpful votes
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Overall experience was easy, easy to look up items by category. Item was shipped and received before arrival date

Date of experience: September 24, 2023
Illinois
1 review
0 helpful votes
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I ordered up a millimeter from my exact size and it fits perfect. The spirals are a little more bendy than I thought, I was expecting something a little more sturdy. But there's no annoying ball and it doesn't fall out so all in all a good purchase

Date of experience: September 24, 2023
Florida
1 review
0 helpful votes
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Thank you for everything
September 24, 2023

Thank you for everything. Every item is beautiful!

Date of experience: September 23, 2023
New York
1 review
0 helpful votes
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Nice jewelry
September 23, 2023

Nice jewelry. Quick shipping. Would recommend and will buy from again.

Date of experience: September 23, 2023
Georgia
1 review
0 helpful votes
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Always a wonderful experience shopping with Body Candy

Date of experience: September 23, 2023