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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,474
quality
252
This company responds to reviews on average within 1 day

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50,594 reviews

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Texas
1 review
0 helpful votes
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Love body candy!
November 13, 2023

Love body candy! They're amazing and so helpful when needed!

Date of experience: November 12, 2023
Missouri
1 review
0 helpful votes
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It was fine
November 12, 2023

It was fine. I got my order when it said I was and no items were missing.

Date of experience: November 12, 2023
Florida
1 review
0 helpful votes
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Many choices, all great quality
November 12, 2023

Many choices, all great quality. Had a hard time choosing one so I chose two

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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I really wish there were more cheaper but safe septum...
November 12, 2023
Updated review

I really wish there were more cheaper but safe septum rings. I have such a severe allergy to nickel, that I can't use stainless steel or surgical steel, or any metal alloy or coated product that contains them because both have nickel, and I don't make enough money to pay rent, pay bills, feed my cats, spend 300$ or more for my favorite gemstones and a safe material, and now pay for my father's funeral. It would be really nice if there were also faux gemstone septum jewelry. I understand that better materials cost more, but can there please be some middle ground? It's either "lounge around the house" jewelry, or "put you in the poorhouse" jewelry, and I just want to finally come out of my shell and safely show off my style like I've been too scared to do for over a decade, but I can't even afford to. Sorry for the rant, things have been rough lately. Thank you for taking the time to read this, I appreciate it.

Date of experience: November 12, 2023

Hard to find non-surgical/stainless steel jewelry
September 17, 2023
Previous review

Hard to find non-surgical/stainless steel jewelry. Surgical and stainless steel both still contain nickel, and nickel allergy is not one that gets better with exposure. Unfortunately, I'm severely allergic to the point of a quick developing terrible rash, piercing infection, and rejection. I can't even do coated/anodized stainless/surgical steel (found out the hard way). I would love more selection in jewelry that I'm not allergic to. Other than that, everything else was great. The site layouts is wonderful, the designs are so cute, and the sale price was amazing!

Date of experience: September 17, 2023
North Carolina
1 review
0 helpful votes
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My experience was good
November 12, 2023

My experience was good. It was easy to find what I wanted. Very inexpensive too, which I love.

Date of experience: November 11, 2023
Tennessee
1 review
0 helpful votes
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I love you thanks for all the beautiful jewelry my favorite jewelry website! Im a loyal customer.

Date of experience: November 11, 2023
California
1 review
0 helpful votes
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Great experience clean jewelry fast arrival all 100%

Date of experience: November 11, 2023
Oregon
1 review
0 helpful votes
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I wish the Agate plugs I got were cooler. These were more just plain brown with no definition or variation.

Date of experience: November 11, 2023
Florida
1 review
0 helpful votes
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It was wonderful no problem at all and it also came on time

Date of experience: November 11, 2023
California
1 review
0 helpful votes
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I like the selection I just think it should be segmented better between the different piercings and styles

Date of experience: November 11, 2023
New Zealand
1 review
0 helpful votes
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Pretty slow with updates, delivery, sending off at their end, products don't match what written

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 11, 2023
New Jersey
1 review
0 helpful votes
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It would be nice to have pictures of the jewelry on someone or a coin next to the piece for scale.

Date of experience: November 11, 2023
Virginia
1 review
0 helpful votes
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Will definitely be ordering from here again. Love the quality for the price.

Date of experience: November 11, 2023
Nebraska
1 review
0 helpful votes
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The shipping time was as expected, about the estimated time. Quality of the piercing is excellent!

Date of experience: November 10, 2023
North Carolina
1 review
0 helpful votes
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It was amazing the order didn't take long to get to my house

Date of experience: November 10, 2023
Pennsylvania
1 review
0 helpful votes
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Awesome this my second time and no complaints thank you for your business

Date of experience: November 10, 2023
Oregon
1 review
0 helpful votes
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Excellent!
November 10, 2023

Excellent! Great jewelry for my sensitive skin fast and quick delivery

Date of experience: November 10, 2023
Australia
1 review
0 helpful votes
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My address wasn't put on my package properly so the delivery company had to call me because there was no number on my address

Date of experience: November 9, 2023
New York
1 review
0 helpful votes
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It was amazing, the shipping was fast and the jewelry is pretty and doesn't irritate my nose like other jewelry. Overall happy and don't think I'll be changing it anytime soon lol

Date of experience: November 9, 2023
Texas
1 review
0 helpful votes
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It's easy to use the site and I always get a deal!

Date of experience: November 9, 2023