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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,476
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,739 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Great service
December 17, 2023

I had an issue with my order and Kelli handled it very well! I am very happy with the solution provided.

Date of experience: November 23, 2023
Wisconsin
1 review
0 helpful votes
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As always, everything was lovely
November 24, 2023

As always, everything was lovely. I only wish you had titanium earrings with flat backs!

Date of experience: November 23, 2023
Australia
2 reviews
1 helpful vote
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All products received in good condition, and in a reasonable time.

Date of experience: November 23, 2023
Indiana
1 review
0 helpful votes
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This Item was delivered several days ago. Thank you for making sure I received them!

Date of experience: November 23, 2023
Michigan
1 review
0 helpful votes
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Got here quicker than usual and I love the deals from body candy!

Date of experience: November 23, 2023
California
1 review
0 helpful votes
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Arrived quickly I am very happy with how it looks on me

Date of experience: November 22, 2023
Michigan
1 review
0 helpful votes
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Love all the looks of the jewelry can't wait to get it

Date of experience: November 21, 2023
New York
1 review
0 helpful votes
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Fantastic jewelry at a great price
November 21, 2023

Fantastic jewelry at a great price. Discounts provide great savings

Date of experience: November 21, 2023
California
1 review
0 helpful votes
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It's nice and a amazing price with beautiful jewelry

Date of experience: November 20, 2023
Georgia
1 review
0 helpful votes
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The hoop I ordered won't close, but I love my stud.

Date of experience: November 20, 2023
Virginia
1 review
0 helpful votes
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The overall shopping experience was okay. I had an issue with my mailing address which lead me to reach out to their customer service team. After what I thought was a fixed issue (which took less than an hour from my first email to the last on their end) turned into the issue never being resolved. I'm not entirely sure if I'd order from here again because of this minor but very inconvenient first experience.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 20, 2023
Canada
1 review
0 helpful votes
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Shipping took a bit longer than expected. Not really an issue though. The rings are great and there store has a massive selection

Date of experience: November 20, 2023
Ohio
1 review
0 helpful votes
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Love my pearl nose bone
November 20, 2023
Updated review

Love my pearl nose bone. It's tasteful and very classy.

Date of experience: November 20, 2023

Super easy ordering and great customer service when...
October 1, 2023
Previous review

Super easy ordering and great customer service when I needed it!

Date of experience: October 1, 2023
Colorado
1 review
0 helpful votes
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Perfect as always, I've shopped here plenty of times and I've always loved everything I've bought. I'll definitely be back for more!

Date of experience: November 19, 2023
Alabama
1 review
0 helpful votes
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All over great experience, returning customer and will keep ordering from here.

Date of experience: November 19, 2023
Washington
2 reviews
0 helpful votes
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It was okay
December 13, 2023

It was okay. Nothing was entirely what I expected but some of that is absolutely my own fault. Shopping was fun, waiting was hard, and when I got the jewelry I was excited! Just slightly let down at the outcome of the situation.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 19, 2023
Illinois
1 review
0 helpful votes
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Date of experience: November 19, 2023
California
1 review
0 helpful votes
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I loved everything my ordered
November 19, 2023

I loved everything my ordered. My nose was too small for my nose ring.

Date of experience: November 18, 2023
Washington
1 review
0 helpful votes
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I already lost pink gem perhaps you could reimburse me for the amount or give me store credit

Date of experience: November 18, 2023
Kenya
1 review
0 helpful votes
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I do love shopping here bc of the value of the piercings and I think I'll honestly only shop here for some cute piercings.

Date of experience: November 18, 2023