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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,476
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,733 reviews

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Virginia
1 review
0 helpful votes
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Easy to navigate
December 2, 2023

Easy to navigate. Very well organized options to find the best fit.

Date of experience: December 2, 2023
New York
1 review
0 helpful votes
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I've never had an issue with ordering from BodyCandy.

Date of experience: December 2, 2023
Canada
1 review
0 helpful votes
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Could be a bit better if you sent the correct colour & more plugs

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2023
Canada
1 review
0 helpful votes
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Always love my products, the shipping was very slow...
December 9, 2023
Updated review

Always love my products, the shipping was very slow though

Date of experience: December 2, 2023

Have enjoyed their products in the past
May 13, 2022
Previous review

Have enjoyed their products in the past

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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I was initially very excited to receive the product. Had even watched the advertisement numerous times. I ordered a ring for them right side of my nose yet received a left ring. My excitement has left and now I have a ring I can not use, Highly disappointed in the end.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2023
Georgia
1 review
0 helpful votes
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I loved it
December 2, 2023
Updated review

I loved it. While I haven't tried them all on yet, the snowflake with the blue center is my current favorite. And I've gotten a lot of compliments about the reaper.

Date of experience: December 1, 2023

It's been great I can't wait to try out these new ones
June 22, 2022
Previous review

It's been great I can't wait to try out these new ones

Date of experience: June 22, 2022
Pennsylvania
1 review
0 helpful votes
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The body candy site is very easy to use they have wonderful pricing and wonderful discounts. Plus my shipping was free

Date of experience: December 1, 2023

I love body candy
June 19, 2022
Previous review

I love body candy. I've purchased in the past and been very satisfied and it is such an easy process to use their website or mobile app

Date of experience: June 18, 2022

Great products at a great price and the extra discount...
September 11, 2021
Previous review

Great products at a great price and the extra discount is wonderful

Date of experience: September 11, 2021
Nebraska
1 review
0 helpful votes
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Super easy to shop and time to deliver was not crazy long

Date of experience: December 1, 2023
Indiana
1 review
0 helpful votes
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I love BodyCandy!
December 2, 2023
Updated review

I love BodyCandy! All the jewelry has been great. Never disappointed!

Date of experience: December 1, 2023

Great!
August 26, 2022
Previous review

Great! Love your jewelry and earrings. You have a great selection and cute holiday fun earrings

Date of experience: August 26, 2022

I have used body candy several times and haven't been...
August 29, 2021
Previous review

I have used body candy several times and haven't been disappointed yet! Love it

Date of experience: August 29, 2021
Canada
1 review
0 helpful votes
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Excellent
December 2, 2023

Excellent. Easy to use. Love the new app. My only issue is you have to hunt for things in your preferred metal. It would be nice if you see it in gold finish, you could click on it and get all the options. That's my wish.

Date of experience: December 1, 2023
Michigan
1 review
0 helpful votes
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The jewelry is high quality and they have such cute designs! I've been shopping with Body Candy for a few years now and I've never been disappointed.

Date of experience: December 1, 2023
Illinois
1 review
0 helpful votes
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Great experience
December 1, 2023
Updated review

Great experience. Products are as advertised. I will continuously shop here. Completely satisfied customer.

Date of experience: December 1, 2023

Easy, quick, and fun shopping experience
October 4, 2023
Previous review

Easy, quick, and fun shopping experience.

Date of experience: October 3, 2023
Australia
1 review
0 helpful votes
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Shipping was fast considering the parcel was sent to Australia.

Date of experience: December 1, 2023
Colorado
1 review
0 helpful votes
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Cool jewelry, I just wish there were more dangling ones that were simple.

Date of experience: November 30, 2023
Colorado
1 review
0 helpful votes
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Always finding the stuff I need for a really good price. Thanks guys!

Date of experience: November 30, 2023
Kansas
1 review
0 helpful votes
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It was pretty easy to find everything I wanted. The website is really easy to navigate, granted I only used the mobile version. The pictures are really good.

Date of experience: November 30, 2023
Kentucky
1 review
0 helpful votes
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Everything was great however I just noticed I did not receive a set, the snake one.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2023
Illinois
1 review
0 helpful votes
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Easy I love ordering off of this app because I trust them with the jewelry and it has never broke me out before and they always has cute new jewelry.

Date of experience: November 29, 2023
Washington
1 review
0 helpful votes
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Quick, easy and a great variety to choose from. Very comparable to other places

Date of experience: November 29, 2023
Pennsylvania
1 review
0 helpful votes
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No problems at all
November 29, 2023

No problems at all. Quick turnaround time. Great prices!

Date of experience: November 29, 2023