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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
Sponsored message from BodyCandy
Get 25% you order with code: SJ25
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,674 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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January 2, 2024

……………….……………….…………………………………………………………………….:::::.:::

Date of experience: January 1, 2024
Michigan
1 review
0 helpful votes
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All items were amazing quality!
January 2, 2024

All items were amazing quality! However the lack of order confirmation/shipping updates made me worry if my package would arrive in time. Also, one of my items did not receive the O-ring backings displayed in the picture. However, I was so impressed by the quality of the items and website.

Date of experience: January 1, 2024
Washington
1 review
0 helpful votes
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Shipping was fast
January 1, 2024

Shipping was fast. Was able to find some unique items compare to other site.

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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I ordered 3 packs of the same size 0 o rings. Got one pack to large, not what I ordered! Waiting on response for that.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
North Carolina
1 review
0 helpful votes
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Always good quality quick shipping awesome prices like...
January 1, 2024
Updated review

Always good quality quick shipping awesome prices like always.

Date of experience: December 31, 2023

Awesome deals as always
December 28, 2022
Previous review

Awesome deals as always.

Date of experience: December 28, 2022
California
1 review
0 helpful votes
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Great
December 31, 2023

Great. Fast shipping. Quality product. Selection to choose from was unique and offered variety of styles.

Date of experience: December 31, 2023
California
1 review
0 helpful votes
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Great product, as described
December 31, 2023

Great product, as described. Decent shipping time.

Date of experience: December 31, 2023
New York
2 reviews
0 helpful votes
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Items came late but i did receive them gauges were wrong size

Date of experience: December 31, 2023
Pennsylvania
1 review
0 helpful votes
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Great products
December 31, 2023

Great products. Love the videos on the website. The video on how to remove the spiral nose ring was extremely helpful

Date of experience: December 31, 2023
Canada
1 review
0 helpful votes
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Been buying body jewellery from body candy for years. Never been disappointed.

Date of experience: December 31, 2023
Michigan
1 review
0 helpful votes
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Love it!
December 31, 2023

Love it! It's so pretty. I love how the light hits it and it looks different

Date of experience: December 31, 2023
Washington
1 review
0 helpful votes
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Very nice jewelry, happy with all purchases! Will purchase more jewelry in the future!

Date of experience: December 30, 2023
Pennsylvania
1 review
0 helpful votes
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I had no problem with my order and I received it on time.

Date of experience: December 30, 2023
Michigan
1 review
0 helpful votes
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I love them and I did get them and I hope to shop with y'all guy again

Date of experience: December 30, 2023
Florida
1 review
0 helpful votes
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I was looking for a place that I could find good quality jewelry for my piercings. It took some time to find body candy but they are great. I have a sensitivity to some metals so much so I can get an infection, but I haven't had a problem. Their products are cute and just what I needed.

Date of experience: December 30, 2023
Louisiana
1 review
0 helpful votes
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Scam
January 25, 2024

This site is a scam! They cheat you out of your money tell you something is out of stock when it's clearly still able to be ordered online just so they don't have to give 90% off on an item that is $150+. I will never order from this site again.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 30, 2023
Pennsylvania
1 review
0 helpful votes
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Got my package early and great jewelry, but the hold didn't stay on for long, everything is still cute but gold came off the Om and Hamsa

Date of experience: December 29, 2023
Alabama
2 reviews
0 helpful votes
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Shipping was a fast as it could be considered it was probably peak season for Christmas time. Well packaged. Customer service reached backed out quickly when asked about info

Date of experience: December 29, 2023
Georgia
1 review
0 helpful votes
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I've never had issues with Body Candy orders. Love

Date of experience: December 29, 2023
California
1 review
0 helpful votes
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It was easy shopping and shipping, can be a bit pricey.

Date of experience: December 28, 2023