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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,577 reviews

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
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Great
January 9, 2024
Updated review

Very good quality i love what I bought
The shipping was long but worth it with no doubt
I recommend this store

Date of experience: January 8, 2024

Long time for the order to arrive
December 20, 2023
Previous review

Long time for the order to arrive
Just about 2 month

Date of experience: December 20, 2023
New York
2 reviews
0 helpful votes
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Easy to shop, nice amount of variety
January 6, 2024

Easy to shop, nice amount of variety. Search bar was easy to navigate

Date of experience: January 6, 2024
Illinois
1 review
0 helpful votes
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It's fine jewelry idk
January 31, 2024

It's fine jewelry idk. Haven't had an allergic reaction to the titanium yet but im afraid to try the steel. Not their fault i'm allergic tho lol

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2024
Kansas
1 review
0 helpful votes
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Great!
January 5, 2024

Great! Quality product and fast shipping. Will order again

Date of experience: January 4, 2024
California
1 review
0 helpful votes
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The experience was overall good, less emails would be better.

Date of experience: January 3, 2024
Minnesota
1 review
0 helpful votes
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If I could give no stars I would lol
January 31, 2024

If I could give no stars I would lol. First of all, my order got lost for a week in processing. Imagine my surprise to find I only got one of the pair of plugs I ordered - they actually do mention in the description of the product that you have to buy both individually, kind of, casually in passing. My bad for missing it, but I dunno why you wouldn't make that more clear. Maybe some big bold letters, IDC. Felt pretty scammed when I realized and that feeling sure lingered when I saw the very poor quality of the plugs and septum ring I paid for.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 2, 2024
New York
1 review
0 helpful votes
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Very fast and speedy shipping
January 3, 2024

Very fast and speedy shipping. No issues other wise!

Date of experience: January 2, 2024
Nebraska
1 review
0 helpful votes
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Small hiccup with my order but was remedied very quickly and to my satisfaction!

Date of experience: January 2, 2024
Canada
1 review
0 helpful votes
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Everything was exactly as expected
January 2, 2024

Everything was exactly as expected. Nice packaging on the horseshoe earrings

Date of experience: January 2, 2024
Minnesota
1 review
0 helpful votes
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The product as a present was really good, I do recommend

Date of experience: January 2, 2024
Ohio
1 review
0 helpful votes
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I was happy with my order
January 2, 2024

I was happy with my order. It came quickly and was what I ordered.

Date of experience: January 2, 2024
California
1 review
0 helpful votes
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Good good good good good good good good good good...
January 2, 2024
Updated review

Good good good good good good good good good good g

Date of experience: January 2, 2024

Cheap and cute just wasn't the right color sent to...
July 27, 2023
Previous review

Cheap and cute just wasn't the right color sent to me

Date of experience: July 27, 2023
Oregon
1 review
0 helpful votes
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Very good variety of options and colors got my order correct n very affordable

Date of experience: January 1, 2024
Arizona
1 review
0 helpful votes
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………………..
January 2, 2024

……………….……………….…………………………………………………………………….:::::.:::

Date of experience: January 1, 2024
Michigan
1 review
0 helpful votes
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All items were amazing quality!
January 2, 2024

All items were amazing quality! However the lack of order confirmation/shipping updates made me worry if my package would arrive in time. Also, one of my items did not receive the O-ring backings displayed in the picture. However, I was so impressed by the quality of the items and website.

Date of experience: January 1, 2024
Washington
1 review
0 helpful votes
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Shipping was fast
January 1, 2024

Shipping was fast. Was able to find some unique items compare to other site.

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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I ordered 3 packs of the same size 0 o rings. Got one pack to large, not what I ordered! Waiting on response for that.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
North Carolina
1 review
0 helpful votes
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Always good quality quick shipping awesome prices like...
January 1, 2024
Updated review

Always good quality quick shipping awesome prices like always.

Date of experience: December 31, 2023

Awesome deals as always
December 28, 2022
Previous review

Awesome deals as always.

Date of experience: December 28, 2022
California
1 review
0 helpful votes
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Great
December 31, 2023

Great. Fast shipping. Quality product. Selection to choose from was unique and offered variety of styles.

Date of experience: December 31, 2023
California
1 review
0 helpful votes
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Great product, as described
December 31, 2023

Great product, as described. Decent shipping time.

Date of experience: December 31, 2023