BoatHouseReviews 34

Visited the Boathouse on 11-12-21. Lousy experience! Manager was polite and appoligazed for their LOUSY ordering process. Obviously the senior management at the Boathouse restaurant doesn't understand why people come out to a nice restaurant! It's not just for food customers can get that at a McDonalds or any other fast food or carryout. Customers come for a pleasurable dining experience. Requiring customers to try and order a meal on your phone is absurb! And if that is not enough, they automatically charge a 20% gratuity! I routinely give a 20% tip IF I get great service. I will never go back. The restaurant was only 1/3 full at 6:00 at night, I can see why. Wake up Boathouse people expect SERVICE at a nice restaurant NOT self service.

I purchased a clothing item from the website and it arrived quickly, in 2 to 3 days. The item was well packaged and my clothes arrived in perfect condition. I'm very satisfied with my order and will be doing more shopping at Boathouse. I recommend ordering online since this transaction was so easy.

I ordered a white addidas T-shirt from them the size was medium because I usually buy medium of addidas, but their medium which I received is equal to XL size. Still that t-shirt is at my place no one come to pick or no exchange. I totally wasted my money. I recommend to everyone please don't buy from them.

I had returned a pair of slides that I had ordered that didn't fit and I was under the impression that the returns were free and they paid the return shipping. It stated on their website under Hassle-Free Returns that "we pay return shipping". That is all it said regarding that. Throughout the whole return process, not once did it mention anything about how when refunded you will not be credited the original shipping amount that was paid. After speaking with a lady she said it in fact did say on their website that we as customers don't get refunded the shipping amount. Once I asked where on the website it said this she replies with "Oh, it used to be on there but it has since been removed." Why in the $#*! would that be removed? I find that a piece of information quite important, don't you? SUPER SHADY business to deal with. The lady also argued with me at first saying I was in deed refunded for the full amount I paid which I was a lie BECAUSE I WASN'T REFUNDED THE SHIPPING COSTS.

STAY AWAY! (unless you like the feeling of disappointment)

I ordered some skates from Boathouse during the pandemic to keep me sane... it took them 3 weeks of me badgering them to tell me they oversold. Kinda funny... I look on ebay and there are size 7,8 and 9 in the same styles Boathouse sold...

It is super shady behaviour to take advantage of people in need during this pandemic.

Boathouse. You need to put measures in place to stop selfish staff who benefit off of customers during the pandemic. Shame on you.

We ordered summer clothes for my teenage son months ago and have had no update, no response to our emails and phone calls and no clothes. "Fastest Shipping in Canada?" You'd better remove that claim from your site, it is false advertising. Caveat Emptor! Worst company ever. Never again!

I ordered 8 items from this website and 4 of the eight were items I did not order. I ordered 2 pairs of pants thay came in the wrong color. Bathing suit bottoms that were the same brand but different style than I ordered (which were way more revealing than the ones I ordered). And a hoodie that was the same brand but a totally different sweater. I was very disappointed when I messaged multiple times regarding all the wrong items and they didn't get back to me for 8 weeks. When they finally did reply it was an automated reply and it ticketed my concern "resolved" when it definitely was not.

I ordered multiple items that all shipped in different orders, which would be fine IF I received the items I actually ordered. I ordered a sweater and instead received a jacket that had a clearance sticker on it. I messaged customer service 3 times within two weeks with no response. They even marked my inquiry as "resolved" without anyone speaking to me first. It's now been a month and I have still not received a refund for the item I NEVER RECEIVED!

Well since I'm first to review this site and its been around for years speaks volumes (like nobody shops it)

Ordered three items, fully charged for three items, first time came quick pair of cheap looking shorts with a nice pin hole in them, contact customer service and nothing regarding pinhole or apology, just get up and do work to return it, second off 2nd pair of shorts of course they do not have it stock and still haven't been refunded, thou they state your not charged if not in stock and I was.

Website actually terrible no description of what clothes are made of, shoty images of stuff, no selection, if anyone actually reads this stay away from this site.