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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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GB
1 review
0 helpful votes
Follow Roger Y.
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I will always stay with bluehost, their system is easy to navigate compared to other hosting companies, their tech team has helped me so much, cant fault them

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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Your techs cannot understand issues presented to them. Also to ask me to go back to not leave a 2 star review when all i get is popuos to do so are annoying.

Date of experience: May 17, 2022
Egypt
1 review
0 helpful votes
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It is good, and offers good integration with Wordpress, I was able to easily manage my web sites and domain

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
Follow Mary C.
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The site seems a little slow, the customer service is usually awesome.

Date of experience: May 17, 2022
New York
1 review
0 helpful votes
Follow Heidi R.
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Website isn't working, was told i had security include

Date of experience: May 17, 2022
Colorado
1 review
0 helpful votes
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We keep having issues with our email. We have trouble connecting to the server with our email client. We were told it should be resolved yesterday.

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
Follow Jaron N.
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I tried to connect my existing domain to BH and followed steps to change name server, which broke my email. You should warn that it shouldn't be that way. Also, designing web site and pages is still way to complicated - why is it so hard?

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
Follow Derek O.
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I moved my hosting from a different hosting company to Bluehost a few weeks ago. Since then it has been nothing but non-stop issues with my websites being down or email not functioning. It has been a horrible experience!

Date of experience: May 17, 2022
South Carolina
1 review
0 helpful votes
Follow Tim C.
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Website is very slow, to the point it times out. I am trying to figure it out.

Date of experience: May 17, 2022
Virginia
1 review
0 helpful votes
Follow Cecilia H.
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Your interface is terribly cumbersome. Not user friendly at all.

Date of experience: May 17, 2022
Jamaica
1 review
0 helpful votes
Follow Natasha H.
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Bluehost is one the best since using this hosting platform is a good look. Easy to use and their customer service is by far the best.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
Follow Lester S.
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I have tried setting up the web page 3 times already and am having to go back to beginning everytime so far

Date of experience: May 17, 2022
Indiana
1 review
0 helpful votes
Follow Garry T.
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It takes a long time to log into Bluehost, and a longer time to log into Wordpress. I get way too many 522 timed out messages.

Date of experience: May 17, 2022
Maryland
1 review
0 helpful votes
Follow Cornesha C.
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I chose to follow the steps to build my website on my own but it is extremely hard. It is not an easy host to use compared to others. I purchased this two years ago and havent launched my blog yet

Date of experience: May 17, 2022
Argentina
1 review
0 helpful votes
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I've been waiting answer to a problemn in my CPanel for 2 weeks, at least 6 chats already and no answerrrrrr.
I have to workkkkk.

Date of experience: May 17, 2022
Turkiye
1 review
0 helpful votes
Follow Furkan E.
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Very good but sometimes server makes problem and get slowed, it's ok

Date of experience: May 17, 2022

Everything works well, thank you
May 17, 2022
Previous review

Everything works well, thank you.

Date of experience: May 17, 2022
New Hampshire
1 review
0 helpful votes
Follow Scot C.
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Admin area takes a while to load, much slower than it used to be - websites are constantly going offline lately. No explanations, no information.

Date of experience: May 17, 2022
South Carolina
1 review
0 helpful votes
Follow Ronnie Z.
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Our email keeps going in and out
June 16, 2022

Our email keeps going in and out. It is not dependable

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
Follow Andy J.
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Hosting has been slow for over a week now. I run multiple websites on Bluehost and I was informed by customer support that 'you are working on the server issue'. Performance is key for my clients and this is preventing us from making back-end edits efficiently.

Date of experience: May 17, 2022
Virginia
1 review
0 helpful votes
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Everything fine and fast...!
May 17, 2022

Everytime we have needed support, (in fact, just a billing issue misundestud by our bank, and a caché issue due to our internet explorer) the attention and patience to help us resolve the situation is always fine.

Date of experience: May 17, 2022