Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bluehost

Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


How would you rate Bluehost?
grey stargrey stargrey stargrey stargrey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
This company does not typically respond to reviews

We monitor reviews for authenticity

TZ
1 review
0 helpful votes
Follow Mujtaba F.
Unfollow Mujtaba F.
Share Review
Report Review

Good but my website is not getting traffic although I have optimized my website. I receive a lot of Junk emails instead of inquiries. I am not generating revenue

Date of experience: May 17, 2022
Ohio
1 review
0 helpful votes
Follow Nancy S.
Unfollow Nancy S.
Share Review
Report Review

A web hosting company can have great tech service when all is well. But, it is when things don't go well - and it happens - that provides the hallmarks of great tech service. Bluehost has successfully and respectfully solved every single tech issue that I had no matter how complicated or difficult. The representatives take time to explain difficult applications and are always very polite. I learned a lot about Wordpress from the backend and also learned a lot about how to provide service for my own customers from a tech standpoint. Thank you, Bluehost, for helping my business for the past 3 years.

Date of experience: May 17, 2022
Utah
1 review
0 helpful votes
Follow Chris X.
Unfollow Chris X.
Share Review
Report Review

I was on a call with your customer service for 45 minutes and the person there disabled ALL of my plugins then ended their shift dropping my call and never fixing a simple problem of my clients logging in. THEY ACTUALLY LEFT THE SITE OPEN AND VULNERABLE TO THE WEB AND NEVER FIXED MY PROBLEM! I am an affiliate for BlueHost and dont even post the links which offer no kind of deal just regular rates. No incentive at all for new users. Now that I think about it my next step will be to stop affiliating my site with this hosting.

Date of experience: May 17, 2022
Idaho
1 review
0 helpful votes
Follow Sandra Y.
Unfollow Sandra Y.
Share Review
Report Review

Website is easy to navigate
May 17, 2022

Website is easy to navigate. Support people are awesome!

Date of experience: May 17, 2022
Wisconsin
1 review
0 helpful votes
Follow Fred L.
Unfollow Fred L.
Share Review
Report Review

My website has been down for days and Can't get help!

Date of experience: May 17, 2022
Guatemala
1 review
0 helpful votes
Follow Daniel I.
Unfollow Daniel I.
Share Review
Report Review

I really liked the good service received so far! Thanks

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
Follow Keith A.
Unfollow Keith A.
Share Review
Report Review

My website has been offline for over a week and you have still not corrected it www.mccarterlawgroup.com

Date of experience: May 17, 2022
South Carolina
1 review
0 helpful votes
Follow Lori Y.
Unfollow Lori Y.
Share Review
Report Review

It has everything I've been looking for in a hosting platform. Works great!

Date of experience: May 17, 2022
Colorado
1 review
0 helpful votes
Follow Joseph P.
Unfollow Joseph P.
Share Review
Report Review

I continue to have issues with my email and no one will help. This has supposedly been escalated on multiple occasions, yet I never hear back from anyone. I will be moving my service to another company.

Date of experience: May 17, 2022
Virginia
1 review
0 helpful votes
Follow Bill Q.
Unfollow Bill Q.
Share Review
Report Review

You cancelled our outgoing email for "spam" without even contacting us first. Thi sis very bad service

Date of experience: May 17, 2022
Maryland
1 review
0 helpful votes
Follow Olia X.
Unfollow Olia X.
Share Review
Report Review

Lots of glitches on the site
June 16, 2022

Lots of glitches on the site. SSL still not implemented. Redirect site still not implemented even though I was told it was.

Date of experience: May 17, 2022
Nicaragua
1 review
0 helpful votes
Follow Natalia P.
Unfollow Natalia P.
Share Review
Report Review

I have been having problems with my e mail account

Date of experience: May 17, 2022
Greece
1 review
0 helpful votes
Follow Belinda G.
Unfollow Belinda G.
Share Review
Report Review

Very technical and tricky for someone who has no idea. I dont know what im doing actually

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
Follow Anil B.
Unfollow Anil B.
Share Review
Report Review

Nothing specifically negative or positive to note. Site setup seems more complicated than necessary, with conflicting messages given in host portal versus site itself, and incompatibility between plugins needed for site features.

Date of experience: May 17, 2022
South Africa
1 review
0 helpful votes
Follow Maquila Q.
Unfollow Maquila Q.
Share Review
Report Review

Its been great but it would be better if there was an email that came with the domain you made instead of having to pay extra to get one. Would also be helpful if the seo was easier to work with as most people are beginners with it and dont fully understand how to work with it

Date of experience: May 17, 2022
Portugal
1 review
0 helpful votes
Follow Invenio J.
Unfollow Invenio J.
Share Review
Report Review

Keeps on failing, telling me i'm offline for no reason, and it's very slow

Date of experience: May 17, 2022
Ghana
1 review
0 helpful votes
Follow Enoch C.
Unfollow Enoch C.
Share Review
Report Review

It has been good so far, just had little issues with my ssl but its fixed now

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
Follow Kevin R.
Unfollow Kevin R.
Share Review
Report Review

I am not happy with Bluehost and have spoken to support about this. Bluehost software MYSQL is out of date and this has caused several issues with the functionality of my website plugins. I was told to find plugins that is compatible with Bluehost's outdated software. I am paying for plugins that do not work because Bluehost won't update MYSQL. Unbelievable. We are looking at changing hosting companies because of this egregious error on Bluehost's part.

Date of experience: May 17, 2022
Illinois
1 review
0 helpful votes
Follow AC N.
Unfollow AC N.
Share Review
Report Review

Sites are not working
June 16, 2022

Sites are not working - blue host is causing complications

Date of experience: May 17, 2022
Rhode Island
1 review
0 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

Our hosting expired
June 16, 2022

Our hosting expired. I have been unsuccessful trying to renew it.

Date of experience: May 17, 2022