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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Canada
1 review
0 helpful votes
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The support offered for Bluehost seems to have taken a serious downgrade such that I have been unable to resolve an issue on the server.
I am focusing my time to correct this, but changing server will be an investigated as an option shortly

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
Follow Junaid B.
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Best hosting platform with amazing, easily accessible customer support.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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Easy navigation, good support, reasonable prices, and everything seems to work properly.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Love it
May 17, 2022

Love it. Easy to use and the support is top notch. Availability to use word press easy

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
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BlueHost is a great company and your teams are of great support.

I have two points to share with you:
1. Except at few times when the technical answers are done by individuals that have a langage accent (from other countries than the USA) At these times I find it difficult to have a clear and easy conversation.
There was a time when I thought in changing company because of that and I have been with BlueHost for over 11 years.

2. The email service (the servers code) did change at times and I was not aware of it. No communications where made from your part.
That did cause some problems with the communication with my customers and contacts... before we were able to fix the issue.
Yet, this did not happen often.

Over all I am very satisfied!
Thank You!

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Website continually goes down
June 16, 2022

Website continually goes down. Issues with your server have not been resolved and it's been months. Check my service requests.

Date of experience: May 17, 2022
Georgia
1 review
0 helpful votes
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They always help when needed and are kind. I wish some of the directions was in wording for non-tecky's like me.

Date of experience: May 17, 2022
Philippines
1 review
0 helpful votes
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Eweaewaewa
May 17, 2022

Eweaewaewa. Wadadawdadadaw. Awdadadwdadaada. Da. Da. Adadada

Date of experience: May 17, 2022
Colorado
2 reviews
0 helpful votes
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Testtesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttesttest

Date of experience: May 17, 2022
Delaware
1 review
0 helpful votes
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I reset my password on 2-22-22
June 16, 2022

I reset my password on 2-22-22. I have it written on a notecard. I've used that password for over two months, yet you wouldn't accept it. I've had this same thing happen twice before.

Date of experience: May 17, 2022
Michigan
1 review
0 helpful votes
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Quite good
May 17, 2022

Quite good. Since I do not employ WordPress, instead using HTML Coding and Dreamweaver extensions, I can't evaluate all the bells and whistles yiu offer.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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All questions get answered quickly and any issues are resolved within a few minutes. Reliable and friendly service everytime! Thanks

Date of experience: May 17, 2022
Hawaii
1 review
0 helpful votes
Follow Doug P.
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I get an email that hosting expires TODAY... but i log on AND NO F'N CLUE ANYWHERE THAT MY SITE IS ABOUT TO GO DOWN UNLESS I PAY...

SO WHICH IS IT?

Date of experience: May 17, 2022
California
1 review
0 helpful votes
Follow Renayka H.
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It's been pretty good to me over the years bluehost in general and ease of domain purchases and email usage

Date of experience: May 17, 2022
NL
1 review
0 helpful votes
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Just switched from wix
June 16, 2022

Just switched from wix. It makes this extremely complicated and hidden prices everywhere.

Date of experience: May 17, 2022
New York
1 review
0 helpful votes
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I have been happy with my website for the past 8 years.

Date of experience: May 17, 2022
Mexico
1 review
0 helpful votes
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The support replay it was not send to the requested e-mail

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
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Feel like my websites are being throttled. Load speeds are poor even by Basic hosting standards.

Also, my "free" SSL keeps expiring which breaks my site because of an error with SiteLock. Have called/chatted 6 times on this issue and still not resolved.

Date of experience: May 17, 2022
Massachusetts
1 review
0 helpful votes
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My site is down, Codeguard has 8Gb of files that I cannot find to restore my website. I might be looking in the wrong place.

Date of experience: May 17, 2022
Ecuador
1 review
0 helpful votes
Follow CARLOS P.
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It is a hosting that responds well and is available the time I need

Date of experience: May 17, 2022