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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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After a very frustrating day with your company yesterday, I was about to cancel. This morning I decided to give it one more chance and I got Nino on the phone. He was patient and knowledgeable and was able to walk me through how to set up my email address on outlook. Nino, is a keeper, in fact I would recommend him to be promoted to trainer but afraid to do so as I may lose the best tech that you have.
Thank you Nino for making my day just a little easier to go through
Joe Montella
I can't even start to build my new website because I just keep getting an error code! Very frustrating and time consuming!
Had a couple of questions regarding my dns records and I contacted bluehost support. Someone joined the chat instantly and was able to help me out with the questions I had.
I am amazed that they knew so quickly what the issue was,
How they could help resolve it and then inform you what the next step is to your website challenge. So thorough, efficient, kind, and respectful. The best.
The worst speed I have ever seen. This is 2022 and the site is super slow—such a shame.
Can't figure out how to connect the site I've made on Bluehost to my Google domain that I just bought.
I was told by Chase that I would not have the same experience of POOR help that I received from GoDaddy, but it so far is WORSe
I thought this was going to be super easy... more confusing than easy so far.
Difficult for a first time builder but the resources are plentiful.
I needed some tweaking to my website and Kiana was my team member. She was most helpful and knowledgeable. Without lot of explaining, the understood what I needed tweaked and completed it with few questions and soon I was refreshing the site to see the changes.
Please remember her awesomeness when review times come up. She definitely deserves all the rewards of being a great employee.
All my attempts to log into WordPress from Bluehost just time out. My.bluehost.com times out, WordPress from your site times out. Literally 1 day after buying a domain and trying to build a website with Bluehost and I can not do anything. Constant 522 time out errors. I feel like I just wasted money.
I was hoping to build a simple website for my side gig. I though bluehost would be easy, but I found it to be very cumbersome.
When people leave ratings, they don't want to be forced to leave a written review in addition. So because of that, I have moved my initial five-star rating to 2
Had a hosting lapse and Jay helped me get back up and running immediately. His service was excellent.
Good Experience in making free website love to working on it more
Extremely poor connection with your overseas staff via phone - I had no trouble hearing them, but they could not hear me well. Likely due to much background noise on their side.
Huge help with security fixes. Went from site down due to malware to back up and running--fast and easy. Thanks!
Totally confusing site with little to no clear map of where anything is. Why not tell users first there's a 3 tier staging and publishing system? Why not put things in a logical order in a single place, and why inundate new users with so many annoying ads for services, upgrades, add-ons, and purchase opportunities before we can even start to set up a site?
I needed to transfer a domain from a music platform — which proved quite tricky. The Bluehost customer representative dug into the causes for the problems, sorted them out, and by the end of the conversation, the domain was into my Bluehost acount.
Much appreciated!
I've had two situations in the last week that happened because of my own actions. Both times I called the representative was very helpful and solved my problem quickly. It's very nice to be able to actually talk to someone relatively quickly and the primary reason I have bought my hosting with blue host.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members