BluehostReviews 21,469

Blue host has been very helpful especially with the tutorials and step by step instructions

In any business there will be a time where you will pick up the phone or email with a question. This company doesn't believe in that. They do answer the phone but they do not do anything to understand your needs/requests. I signed up with them only to find out their speed does not suffice my needs. I called to cancel 2 month later and was told no proration. Don't know if its even legal (doesn't matter they state this to you or not). I frankly don't remember reading anything like this, but what does matter is that person on the phone kept reading the same line every time I asked her this question. When I said can you ask a supervisor, she re-read their policy. I mean almost felt like they had a programmed robot. I am all for technology, but this useless approach is not how you win clients. Instead, you could have asked me what speed I needed to make this work and upsold something else. DUMB!

https://www.bluehost.com/resources/how-to-migrate-a-wordpress-website-to-a-new-server/

The instructions here are unclear about a number of things, but most especially, when it says "Import your database files. Go to the cPanel" and I look at the sidebar at https://my.bluehost.com/hosting/app#/, nothing about the list of things there says anything about cPanel. I had to guess that it was under "advanced".

Excellent Customer Service! Thank you so much for all your help!

You have charged me for 12 months hosting but negated to mention that you do not support. com.au sites.
You are now also trying to charge me for another 12 months without my authority.

It's difficult and awful. Nothing like what the marketing text suggested.

My transfer is not working. I attempted to use chat line. 124 customers ahead of me...

If it was not for customer service, the whole website was slow. I used many hosting companies before, I found this one strange.

The most cumbersome and rigid website builder I have ever used!

Nearly every time i try to login I'm getting a "your account has been locked for 5 minutes due to too many login attempts" message... Even though its my first time logging in for the day, and I'm sure my password is correct. Pretty frustrating.

Been great so far except still waiting on them to call back about one small issue that came up with migration.

One day into my Bluehost experience and I couldn't log in I kept getting a failed message but after calling Blue Host I was assigned an incredible and very patient agent THOUSIF MAHAMED. I'm good at a lot of things certainly computer backend and problem-solving are not some of my strong points. Down the rabbit hole, I went and was fortunate enough to have been assigned this wizard who tried every magic trick to help me and as I faltered over and over again with his instructions and guidance, he was patient and professional throughout. I am certain I was his one-a-day case to talk about and I'm ok with that. All this just solidified my trust in Blue Host and the massive amount of help and resources they provide. Thank You Bluehost you have some incredible people of this generation working for you. I can say our future is secure in their hands.