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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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North Carolina
1 review
0 helpful votes
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Tutorials online and youtube not solving my problem. Unable to launch my website,

Date of experience: December 18, 2022
Alabama
1 review
0 helpful votes
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Big thanks to Greg gottfried to set me up through his link on udemy!

Date of experience: December 18, 2022
Oklahoma
1 review
0 helpful votes
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Your sales person said I could contact them anytime. I have tried several times to no avail. He needs to contact me via e-mail on Monday for I don't see a Bluehost Web Builder blue box at the top right and it NEEDS to be there so I can at least pick a freaking theme.

Date of experience: December 18, 2022
Massachusetts
2 reviews
0 helpful votes
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I'm a total novice so the learning curve is pretty steep. I found a YouTube tutorial that helps a lot and I'm hoping to find a guide on your site.

Date of experience: December 17, 2022
Texas
1 review
0 helpful votes
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Too confusing to set anything up
January 16, 2023

Too confusing to set anything up. Too many add on options, and it creates an unnecessary chain of tying it all together. The fact that your options are with Google is already a bad sign. They always want to lump everything

Date of experience: December 17, 2022
Washington
1 review
0 helpful votes
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SSL certificate is not working properly and the design portal for building the website is difficult to navigate.

Date of experience: December 17, 2022
Rhode Island
1 review
0 helpful votes
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In this year my website has never shown up in google search. I have tried everything I know to do including calling you. I am really not sure what I am paying for.

Date of experience: December 17, 2022
GB
1 review
0 helpful votes
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Confusion about what services were added to account on checkout

Date of experience: December 17, 2022
California
1 review
0 helpful votes
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Being prevented from adding more Google Workplace users. Super frustrating

Date of experience: December 16, 2022
Ohio
1 review
0 helpful votes
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Theme was hard to get working after purchase. I haven't gotten it to work yet.

Date of experience: December 16, 2022
Reunion
1 review
0 helpful votes
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I just can't see the answer of my question: what does it mean Statut: coming soon? Is all i do is allright?

Date of experience: December 16, 2022
New York
1 review
0 helpful votes
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I have previously built a website for my business and this experience to build a blog for myself is extremely confusing.

Date of experience: December 15, 2022
Arizona
1 review
0 helpful votes
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The period for available refund for Google Workspace should be extended

Date of experience: December 15, 2022
North Dakota
1 review
0 helpful votes
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Still having a hard time navigating my way around.

Date of experience: December 15, 2022
New York
1 review
0 helpful votes
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So far, much easier to use than other hosting services.

Date of experience: December 15, 2022
Georgia
1 review
0 helpful votes
Follow Jessi K.
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Not always easy to take apply the information in the faq, still getting the hang of the programs

Date of experience: December 14, 2022
North Carolina
1 review
0 helpful votes
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This is my very first attempt at a website. Bluehost came highly recommended and I'm going by the tutorials on YouTube. I'm struggling but learning something every minute.

Date of experience: December 14, 2022
California
1 review
0 helpful votes
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A little difficult to get the hang off without the tutorials

Date of experience: December 14, 2022
Arkansas
1 review
0 helpful votes
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My ignorance isn't bliss in this experience, (some key board experience is minimal ")), overall it's simplicity is wonderful! My eighth grade public school child has been able to set it up with ease thus far.

Date of experience: December 14, 2022
New York
1 review
0 helpful votes
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I was charged for a product I did not want. Customer service pretty much just said "too bad". They were absolutely no help, now I have to contact my credit card company to resolve the issue.

Date of experience: December 14, 2022