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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Georgia
1 review
0 helpful votes
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I'll solidify my opinion once I've had a chance to use the service for a month or two.

Date of experience: January 6, 2023
Indiana
1 review
0 helpful votes
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It's hard to pick up on what to do to make my vision into what one can actually view

Date of experience: January 6, 2023
Serbia
1 review
0 helpful votes
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This is really great great experience.
In future I will only operate with blue host

Date of experience: January 6, 2023
Florida
1 review
0 helpful votes
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The migration tool doesn't work even though it meets all the criteria.

Date of experience: January 5, 2023
Texas
1 review
0 helpful votes
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Your online support has been fabulous for a tech-phobic person such as me. Thank you for your responsiveness and quick resolution!

Date of experience: January 5, 2023
Texas
3 reviews
0 helpful votes
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I am having difficulty accessing my WP site https://makemoneywriting.net. I keep getting myluhost.com or a numbered temporary site URL

Date of experience: January 5, 2023
GB
1 review
0 helpful votes
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Its difficult for people building there first website to know where to begin

Date of experience: January 5, 2023
Arkansas
1 review
0 helpful votes
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The rating is 3 for now
February 4, 2023

The rating is 3 for now. I'm learning to navigate a little each day, but so for my experience is good.

Date of experience: January 5, 2023
Nigeria
1 review
0 helpful votes
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Not bad, actually
January 5, 2023

Not bad, actually. The customer service has been superb and fast.

Date of experience: January 5, 2023
Illinois
1 review
0 helpful votes
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Good so far, I do wish the premium searches had more filters

Date of experience: January 5, 2023
New Jersey
1 review
0 helpful votes
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I went to purchase a domain name and some crazy other domain appeared and now it is in my account and I want it out, it is also my user name so it is affecting my usage. I would appreciate someone to reach out to me and help me get this straightened out.

Date of experience: January 5, 2023
TZ
1 review
0 helpful votes
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Nice please enter at least 10 characters. Please enter at least 10 characters.

Date of experience: January 5, 2023
New Zealand
1 review
0 helpful votes
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I cannot work out how to cancel all my stuff on bluehost.

We could never use the site because of a previously unknown company of the same name.

Thanks

Date of experience: January 4, 2023
GB
1 review
0 helpful votes
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You have charged me hosting for a website address that I already own with Hover.com? and im not impressed!

Date of experience: January 4, 2023
Massachusetts
1 review
0 helpful votes
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Hard to navigate on this field but there is so much helpful information to get through it.

Date of experience: January 4, 2023
New Zealand
1 review
0 helpful votes
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The people i have dealt with have been amazing, but the chat is slow and cumbersome and takes a long time to talk to anyone

Date of experience: January 4, 2023
Kansas
1 review
0 helpful votes
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It's too hard
February 3, 2023

It's too hard. And I'm pretty smart. Ive wasted a ot of time and it's frustrating

Date of experience: January 4, 2023
Washington
1 review
0 helpful votes
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Hours on the phone and chat
February 3, 2023

Hours on the phone and chat. Help gives mixed answers, delays of 4-10 minutes between responses. Takes forever to get help I need.

Date of experience: January 4, 2023
GB
1 review
0 helpful votes
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Terrible support
February 3, 2023

Terrible support. Chat is not useful. The phone number do not exist

Date of experience: January 4, 2023
Italy
1 review
0 helpful votes
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The basics were easy enough, but adding the analytics and where to build and save got really confusing.

Date of experience: January 4, 2023