Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bluehost

Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


How would you rate Bluehost?
grey stargrey stargrey stargrey stargrey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
This company does not typically respond to reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Extremely confusing; not intuitive for first-time users.

Date of experience: January 7, 2023
Florida
1 review
0 helpful votes
Follow Michelle R.
Unfollow Michelle R.
Share Review
Report Review

I need help building my site I don't find this to be user friendly

Date of experience: January 7, 2023
KR
1 review
0 helpful votes
Follow Jongyul M.
Unfollow Jongyul M.
Share Review
Report Review

The agents aren't able to 100% solve my issues. The worst one has been when one of the agents told me to wait as they will ask the server end team to send me an email in regards to my issue but they never sent me an email even after 12 hours.

Date of experience: January 7, 2023
Alaska
1 review
0 helpful votes
Follow anthony B.
Unfollow anthony B.
Share Review
Report Review

We can't get help to figure out how to help build this site.

Date of experience: January 7, 2023
Iowa
1 review
0 helpful votes
Follow Lynn P.
Unfollow Lynn P.
Share Review
Report Review

Just getting started and have not had enough time to really understand everything.

Date of experience: January 7, 2023
Pakistan
1 review
0 helpful votes
Follow Socialistic X.
Unfollow Socialistic X.
Share Review
Report Review

I'm a regular client of blue host, very easy to use

Date of experience: January 7, 2023
New York
1 review
0 helpful votes
Follow claudette W.
Unfollow claudette W.
Share Review
Report Review

I am having a problem communicating with the chat feature Because it appears b

Date of experience: January 7, 2023
New York
1 review
0 helpful votes
Follow Wanda P.
Unfollow Wanda P.
Share Review
Report Review

Long wait in chat for customer service and issue not resolved

Date of experience: January 6, 2023
Missouri
1 review
0 helpful votes
Follow Christina U.
Unfollow Christina U.
Share Review
Report Review

The site is very useful and the tutorials and tips help tremendously.

Date of experience: January 6, 2023
Colorado
1 review
0 helpful votes
Follow Darnell X.
Unfollow Darnell X.
Share Review
Report Review

Could use better guidance for react Js integration

Date of experience: January 6, 2023
Canada
1 review
0 helpful votes
Follow Dejan K.
Unfollow Dejan K.
Share Review
Report Review

I got multiple login failures today, despite using correct credentials. I also can't seem to find any way to turn off comments on my site.

Date of experience: January 6, 2023
GB
1 review
0 helpful votes
Follow Paul V.
Unfollow Paul V.
Share Review
Report Review

Just starting, but everything is falling into place.

Date of experience: January 6, 2023
Alabama
1 review
0 helpful votes
Follow Steve H.
Unfollow Steve H.
Share Review
Report Review

Not intuitive enough for an old dude like me. 2nd day and I still have no idea what to do next. I just keep trying.

Date of experience: January 6, 2023
Missouri
2 reviews
0 helpful votes
Follow Wes Y.
Unfollow Wes Y.
Share Review
Report Review

You might get a very fair start if you are a beginner like me. It had WP support which is very important for blog creators. You do not need to write your frontend. However, I would recommend you to rent AWS once you figured out what you needed in your site.

The service is very fast. You paid and you got what you needed. I think it is a little better than GoDaddy. GoDaddy is misleading users to sign up with some incorrect domain. Neither site is coming with unlimited plan like they said in their order.

Date of experience: January 6, 2023
Florida
1 review
0 helpful votes
Follow Alex H.
Unfollow Alex H.
Share Review
Report Review

Been waiting on tech support to respond since I signed up. Nobody has entered the chat. This is ridiculous!

Date of experience: January 6, 2023
Belgium
1 review
0 helpful votes
Follow Pompilia G.
Unfollow Pompilia G.
Share Review
Report Review

Amazed by the super quick feedback
January 6, 2023

Amazed by the super quick feedback.
I hope will continue to finalize the settings of my blog asap

Date of experience: January 6, 2023
Nebraska
1 review
0 helpful votes
Follow Ben X.
Unfollow Ben X.
Share Review
Report Review

I was hoping it would be easier to upload images and word docs/text...finishing up some content/text today and I'm hoping to get it up and running so that I can finally say "my first blog post" on my new website.

Date of experience: January 6, 2023
Finland
1 review
0 helpful votes
Follow Laura R.
Unfollow Laura R.
Share Review
Report Review

Everything works well, there is so much new stuff to learn when making my fist website, it is a bit owerwhelming

Date of experience: January 6, 2023
California
1 review
0 helpful votes
Follow Deborah Z.
Unfollow Deborah Z.
Share Review
Report Review

A little tough for a layperson to get started, but tech support helped a lot!

Date of experience: January 6, 2023
Florida
1 review
0 helpful votes
Follow Nasheliz X.
Unfollow Nasheliz X.
Share Review
Report Review

I bought a domain and hosting on Dec 4. I go in and try to upload the pre-built website and find an error where the site goes to an advertising landing page. Apparently domain has been on hold for over a month.

Date of experience: January 6, 2023