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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Georgia
1 review
0 helpful votes
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I have been trying to reach someone on chat several times today and it is around 45 minutes before they connect. What is up with that?

Date of experience: January 18, 2023
Romania
1 review
0 helpful votes
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I always waste time for someone to answer my problem

Date of experience: January 18, 2023
Florida
1 review
0 helpful votes
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I have not been contacted back i need help setting up the website.

Date of experience: January 18, 2023
Washington
2 reviews
0 helpful votes
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So far not finding what I really need to do faster vs. using direct coding using editors like VSC. Themeforest made it sound like it was easy to use WordPress for their theme I purchased.

Date of experience: January 17, 2023
New York
1 review
0 helpful votes
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Still having some trouble getting setup but I understand there is a learning curve.

Date of experience: January 17, 2023
Hawaii
1 review
0 helpful votes
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It's been 4 days and I still can't get access to wordPress - still says setting up.

Date of experience: January 17, 2023
North Carolina
1 review
0 helpful votes
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I am used to editing in Word and can't navigate working in the blocks.

Date of experience: January 17, 2023
Colorado
1 review
0 helpful votes
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So far better than the lasted Hosting company. Great customer service!

Date of experience: January 17, 2023
Tennessee
1 review
0 helpful votes
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I'm lost
February 16, 2023

I'm lost. I can't figure out how to customize a new website. I know I'm doing something wrong, but you make it very difficult for a newbie.

Date of experience: January 17, 2023
Pennsylvania
1 review
0 helpful votes
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Wont cancel my account
February 16, 2023

There service is horrible. Ive been talking to support for an hour and they wont cancel my account and wont give me a reason

Date of experience: January 17, 2023
Utah
1 review
0 helpful votes
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My domain I purchased is not my primary domain and I can't make it so.

Date of experience: January 17, 2023
California
1 review
0 helpful votes
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You have NOT transferred the account FIRESCOUT.AI as you have said you would. IT TOOK OVER 40 MIN ON HOLD AND DISCONNECTED! I WILL CALL ONE MORE TIME TO RESOLVE AND THEN REPORT TO BETTER BUSINESS BUREAU! HOW DO YOU THINK YOU DID!

Date of experience: January 17, 2023
New Jersey
1 review
0 helpful votes
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Horrible formatting
February 16, 2023

Horrible formatting. Difficult to understand and navigate

Date of experience: January 17, 2023
Massachusetts
1 review
0 helpful votes
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Site is very hard to navigate and hard to make edits to website. Statistics are confusing and very ad-filled. Hard to figure out what costs extra money and what doesn't. Guidance is hard to find.

Date of experience: January 17, 2023
Colorado
1 review
0 helpful votes
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It's been great
January 17, 2023

It's been great. The support has been very helpful for this beginner

Date of experience: January 17, 2023
Pennsylvania
2 reviews
0 helpful votes
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I feel like I am in a loop
February 16, 2023

I feel like I am in a loop. I can't seem to transfer my WP.com blog content to my WP.org site. I don't understand how to get into the blog through Bluehost. The domain - hot pink toolbox.com is the same so it keeps logging me into the old blog.

Date of experience: January 17, 2023
TW
1 review
0 helpful votes
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I've been putting it off, and now I'm finding it's easier than I thought.

Your helpful tips make all the difference, thank you.

Date of experience: January 16, 2023
Mexico
1 review
0 helpful votes
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January 17, 2023

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Date of experience: January 16, 2023
California
1 review
0 helpful votes
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Fails login and then locks me out and then allows the same credentials to work randomly

Date of experience: January 16, 2023
California
1 review
0 helpful votes
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Website migration is a new experience
January 17, 2023

Website migration is a new experience. The help was great, but it took a long time to get to the bottom of the issue and educate me.

Date of experience: January 16, 2023