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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Somalia
1 review
0 helpful votes
Follow Mohamed A.
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None of the The domain I wanted got me wrong when it's not reliable

Date of experience: April 9, 2023
TW
1 review
0 helpful votes
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1
May 9, 2023

1. When i try to enter my wordpress it shows error1001. Custom service is helpful and polite. But according custom service I cannot enter wordpress and develop my website until propagation complete
2. When I go into advance setting. The language suddenly become arabic.

Date of experience: April 9, 2023
Germany
1 review
0 helpful votes
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Its difficult but will learn, always difficult to log in also

Date of experience: April 7, 2023
New Jersey
1 review
0 helpful votes
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AFTER HEARING ALL THE WONDERFUL REVIEWS I SIGNED UP A FEW HOURS AGO AND I CANNOT OPEN THEMES TO SET UP BLOG. THIS IS VERY FRUSTRATING. I NOW HAVE TO WAIT 1-2 HOURS TO SEE IF CONTACTING A REPRESENTATIVE FOR THE SECOND TIME WILL BE FRUITFUL.

Date of experience: April 7, 2023
California
1 review
0 helpful votes
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I'm just trying to chat with someone,. And can't get past this rating screen

Date of experience: April 7, 2023
Mississippi
1 review
0 helpful votes
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So far dealing w/ support has been a terrible experience. The person has been terribly slow at responding.

Date of experience: April 7, 2023
Minnesota
1 review
0 helpful votes
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I am having difficulty getting help because English isn't the first language of the people trying to help me. My blog was up and running, and now it doesn't show up. I have had so many problems with this host.

Date of experience: April 7, 2023
Tennessee
1 review
0 helpful votes
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Difficult to navigate getting a professional email account Is impossible

Date of experience: April 7, 2023
California
1 review
0 helpful votes
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Since I'm so new to all of this, it is a little hard navigating what I am trying to accomplish. But I keep reading great things about this site so I'm not wanting to give up. I'm determined. :)

Date of experience: April 7, 2023
Illinois
1 review
0 helpful votes
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Issues from point of purchase through point of setup so far

Date of experience: April 7, 2023
TW
1 review
0 helpful votes
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Nice!This customer service staff made me feel very friendly, very good

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
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Stop asking for feedback after i left it

Date of experience: April 6, 2023
Kansas
1 review
0 helpful votes
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Too much $#*! on the screen, I can't find out to edit my site.

Date of experience: April 6, 2023
Australia
1 review
0 helpful votes
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I cannot log into my Account On2itSoftware.com using Edge V 22H2. As soon as I click in the Password field a 'Bad Gateway' Screen is displayed. Chrome on the other hand has no problems. So it's not your Website. Nevertheless your development team might need to be told, if they are not already aware, so that they can test your site using Edge. With the advent of ChatGPT, Edge could be going to get a whole lot more popular.

Pleas let me know if you are aware of problem.

Date of experience: April 6, 2023
Illinois
1 review
0 helpful votes
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It's pretty good, but kind of annoying to file share to. I expected more of a simple FTP thing to use, but uploading files works okay. It is stupid that you can't upload folders properly, they end up being 'file' file types instead of folders.

Date of experience: April 6, 2023
Greenland
1 review
0 helpful votes
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Basic pack is very disappointing so far, I installed a site, worked fine but keeps changing to SSL, even though I have none, except free one year that I can't find anywhere inside panel. I can't access given domain, Invalid SSL certificate Error code 526 keeps popping up...

Date of experience: April 6, 2023
New York
1 review
0 helpful votes
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DO NOT WORK WITH BLUEHOST IF YOU VALUE YOUR CONTENT IN ANY WAY. Bluehost erased all of my content. I provided a backup file, as instructed, and was told by five different representatives to take five completely different courses of action to reinstate my content. Nothing worked, no accountability was taken. Ultimately, I decided to end my relationship with Bluehost and requested a refund. Was denied a refund, even though Bluehost charged me in September, the same month they erased all of my content, and therefore was not hosting anything or servicing me in any way. This is hands down the worst company I have ever worked with... truly bottom-feeder, embarassingly bad customer service. NOT worth your time or money.

Date of experience: April 6, 2023
Texas
3 reviews
0 helpful votes
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So far I'm struggling here
May 6, 2023

So far I'm struggling here. Not as easy as a 5 minute set up like stated

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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Bluehost website keeps refreshing making it very difficult to get anything done on the website

Date of experience: April 5, 2023
Utah
1 review
0 helpful votes
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My new site has only been populated for 1 day and i've already got 13 spam phone calls to make my site. The price was good but this is complete bull$#*!e. At this rate there will be 4700+ spam calls i'll have to block.

Date of experience: April 5, 2023