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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Michigan
1 review
0 helpful votes
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I have trouble all the time logging into the sight

Date of experience: May 3, 2023
Canada
1 review
0 helpful votes
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It is a bit of a learning curve, but so far so good!

Date of experience: May 3, 2023
Maine
1 review
0 helpful votes
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Had a couple of bumps along the road, but support really helped me get it all figured out!

Date of experience: May 3, 2023
Spain
1 review
0 helpful votes
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Good morning
June 2, 2023

Good morning. This charge must be an error. First of all, they did it on my daughter's card. Secondly, the saganda.cat domain is not hosted on your server. I don't have any service contracted with you, it's been a year since I evaluated it and discarded it, without ever contracting any service nor do I plan to do so in the near future. Therefore, I ask you to return the amount charged and cancel my subscription to your server. Thank you for your attention and I apologize for any inconvenience this situation may have caused you. Joan Millet

Date of experience: May 3, 2023
Arkansas
1 review
0 helpful votes
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I wish there was tutorials
June 2, 2023

I wish there was tutorials. Especially for beginner

Date of experience: May 2, 2023
Florida
1 review
0 helpful votes
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My domain is.life and when setting up and paying for hosting, it was not mentioned that.life domains are not supported

Date of experience: May 2, 2023
Wisconsin
1 review
0 helpful votes
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I just installed/previewed the "metaverse" theme, and now I can't seem to access any other WP themes. It screwed up my computer!

Date of experience: May 2, 2023
Pennsylvania
1 review
0 helpful votes
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My domain name should be AlwaysLoveTheDetails.com. When I registered it was entered as such. The account information I was sent through email says my domain is vgq.bdh.mybluehost.me (which was already entered into that slot on the initial form) and my user name is vgqbdhmy. My user name should be IrishCherokee. I tried to log in after taking several days break for a death of a friend and realized the user name was not what I entered when filling out your form. How do we correct this?

Date of experience: May 2, 2023
Alabama
1 review
0 helpful votes
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I need help getting my domain I purchased yesterday linked up with bluehost that I also purchased yesterday. Everyone is passing the buck!

Date of experience: May 2, 2023
Arizona
1 review
0 helpful votes
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Very confusing and doesn't seem user friendly so far but waiting on a consultation.

Date of experience: May 2, 2023
South Dakota
1 review
0 helpful votes
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I went through the whole process yesterday to set up my website and it did not save it even though I asked it too. Not as easy to use as you advertise.

Date of experience: May 2, 2023
GB
1 review
0 helpful votes
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A simple and easy way to start building your website

Date of experience: May 1, 2023
Pennsylvania
1 review
0 helpful votes
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Not bad
May 1, 2023

Not bad. I had a Cloudflare issue that I was able to figure out on my own.

Date of experience: May 1, 2023
Wisconsin
1 review
0 helpful votes
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Templates are not user friendly and many don't have enough images space for samples of work.

Date of experience: May 1, 2023
Canada
1 review
0 helpful votes
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All I wanted to do was build a simple landing page thaat would allow me to collect email addresses. There is so much junk to sift through such as exptra pluginds to add or subscribe to it ends up making the process very confusing. It's hard to know what is included and what is extra. I haven't had to build a website for a while and I can see so much has changed with WP.

Date of experience: May 1, 2023
North Carolina
2 reviews
0 helpful votes
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I had to logout before choosing my website and can't get back to that option

Date of experience: May 1, 2023
North Carolina
1 review
0 helpful votes
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Very difficult to navigate, and understand. Too much solicitation for uneeded products and services.

Date of experience: May 1, 2023
Ohio
1 review
0 helpful votes
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I wish there was a guide on how to set up your account in detail after the initial questions

Date of experience: May 1, 2023
Georgia
1 review
0 helpful votes
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MY EXPERIENCE SUCKS SO FAR!
May 31, 2023

MY EXPERIENCE SUCKS SO FAR! I HAVE LOST EMAIL CONNECTIVITY BECAUSE YOU HAVE NOT COMPLETED MIGRATION OF MY BUSINESS WEBSITE IN A TIMELY MANNER! AND NOW THERE IS NO ONE TO CONTACT!

I AM REALLY PISSED OFF AT THE PRESENT MOMENT... THIS IS NOT A VERY GOOD FIRST IMPRESSION OF YOUR COMPANY!

Date of experience: April 30, 2023
Oregon
1 review
0 helpful votes
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Initial set up was smooth, but now I can't find the site editor when returning later.

Date of experience: April 30, 2023