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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Illinois
1 review
0 helpful votes
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Why do i have to leave a message in order to leave a bad review but not vice versa

Date of experience: May 26, 2023
Ohio
1 review
0 helpful votes
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This is confusing, and I don't feel like there is enough explanation. I have no experience in web programming.

Date of experience: May 26, 2023
New York
1 review
0 helpful votes
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I am so confused; I don't know what i am doing wrong. Someone was supposed to contact me and i have yet to receive a call.

Date of experience: May 25, 2023
North Carolina
1 review
0 helpful votes
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I'm still navigating through this platform. It may take me some time to process everything.

Date of experience: May 24, 2023
District of Columbia
1 review
0 helpful votes
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Too many hidden fees, too hard to start up, too hard to cancel. My approx. Less than one minute, wait time is around 20 minutes so far, and still no one.

Date of experience: May 23, 2023
Washington
1 review
0 helpful votes
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I'm having trouble with the process. It's too complicated

Date of experience: May 21, 2023
Texas
1 review
0 helpful votes
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Im new to all this and im still learning so I'm trying to figure out what this all is about

Date of experience: May 19, 2023
Georgia
1 review
0 helpful votes
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I want to go to my dashboard when I first login...I don't want to "Build me Website" first.

Date of experience: May 18, 2023
GB
1 review
0 helpful votes
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I changed my website to manual renewal and you have charged me automatically. Why? We no longer own the website!

Date of experience: May 18, 2023
Pennsylvania
1 review
0 helpful votes
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Because it's not the same thing that I get from Udemy course

Date of experience: May 17, 2023
California
1 review
0 helpful votes
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This is more complicated than I realized
June 16, 2023
Updated review

This is more complicated than I realized. Also, I was not able to add one domain into the account of my other domain.

Date of experience: May 17, 2023

I've only just started
October 6, 2022
Previous review

I've only just started

Date of experience: October 6, 2022
California
1 review
0 helpful votes
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Domain does not connect
June 16, 2023

Domain does not connect. On my second call, person said: domain link was "broken" - but she wanted me to fix it. It's a Bluehost problem - see case #. Then she left me on hold for a half hour, no communication indicating the problem could be solved, one check in then for 20 minutes nothing so I hung up. I should at least get an explanation of what was being done. This was my second attempt, my second long wait and second need for tech support but I got nothing. Two days ago I was told the problem was fixed and my domain would be directed to my site. Case #I-*******

Date of experience: May 17, 2023
Louisiana
1 review
0 helpful votes
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Still learning at 63 years old and if God say the same 64 in 2 months

Date of experience: May 17, 2023
GB
1 review
0 helpful votes
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Bluehost has been great and easy to use. Just need to get my head round wordpress

Date of experience: May 17, 2023
GB
1 review
0 helpful votes
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I have no idea where to start?
June 16, 2023

I have no idea where to start? I can't find anything and I don't have the time interest or communication style to wade through a flow chart of things that don't concern me - I need someone to point to step 1, step 2 and step 3 in bullet points.

Date of experience: May 17, 2023
Georgia
1 review
0 helpful votes
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You totally messed up my order and I have had trouble trying to get head around it. It makes no logical sense how you billed me.

Date of experience: May 16, 2023
Canada
1 review
0 helpful votes
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I bought the additional SSL and my site is not SSL, I also don't have the right domain and apparently, I have two?

Date of experience: May 16, 2023
Nebraska
1 review
0 helpful votes
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Not very intuitive when trying to cancel/ stop auto pay

Date of experience: May 16, 2023
California
2 reviews
0 helpful votes
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Rough start but got it fixed after a bit of persistence.

Date of experience: May 16, 2023
Pennsylvania
1 review
0 helpful votes
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Too many popups and adverts, Just let me access the stuff I paid for. I don't care what the data says, it has to be hurting your business.

Date of experience: May 15, 2023