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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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My sties have gone down and you restored blank backups when you switched to new system - i had backups in softaculous and all is lost:-(
There is a lot of wit before I connect to an agent on chat. Also, one of my WP websites lost the design template once I renewed the domain. Despite assurances it is not back on.
You keep billing me for services that I do not want and did not order. I expect only an annual fee for domain hosting and registration renewals. Charging me for unwanted services and not providing the option to decline is thievery.
Customer service is the reason why I stay... resolves everything to the best of their abilities unlike other companies that try to upsell you special services
I find the new changes to make things harder to find and navigate not easier.
Poorly communication wrt website host transfer - still don't know if migration finalized and it's been > 3 weeks.
Pretty good customer experience, a few short and not attentive agents but mostly good
Wrong cancellation by blue host has resulted in losses to me which need to be compensated by them.
Your technical support processes left me down for 45 hours with not a single communication as to status
I am so disappointed in working with you all moving our shared server to a VPS. It's been a disaster.
I was charged $63.75 for something and order history is blank. I had to use recovery key to get in
Support through chat helped me get my login working again.
So far this new page is terrible and you customer service is worse
I have had zero luck with bluehost in the last month. Sites go down because of server maintenance and the customer service is non existent. I started using bluehost in 2017 because they had the best phone number to call with the most competent people on the other end. Now you get directed to a noisy call center in the Philippines with someone who not only is hard to understand but doesn't understand most basic website issues. Not to mention that today I requested a call back at 10:50 am with an estimated 35min wait time. Its not 12:35pm and I have not heard back from bluehost. I had someone try to help via chat and when I needed to wait for verification that an email had gone through he said he was going to be disconnected after 5 min. Now, I've finally learned that the "fix" did not work.
It is not possible to find thing now, even your support team cannot find where are the old options, and If you want to add or change the domain record it is a nightmare
In the last month, the website was down for a long time, but haven't heard any reimbursement about it.
The new changes make it slower for me to enter my email :(
Long time user (10+ years). Overall, very pleased.
I don't like the ad that pops up every time we log in with the larger button committing us to a service we do not want, nor need. It's ridiculous that a site we pay so much for has ads. We'll be looking for another service soon if the ads continue.
I'm annoyed by the "wouldn't you like to upgrade" in my face each time. It's harder to get to cPanel to manage e-mail than it used to be. Harder to get to FileManager.
I liked having my 2FA through my app/password manager rather than a cell phone. Also, the login just started working today on FF. This whole new UI doesn't seem as well polished.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members