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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Illinois
1 review
0 helpful votes
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No help when I needed it
January 2, 2024

As an 82-year-old Real Estate Broker with no programming experience, I did my homework on website hosts before signing up with blue host in the December 2022.

Shortly they are after, I dove headfirst into learning how to program and build a website from scratch; no copy and paste, or packaged site.

And I had a great experience. So much so, that one of now five websites I've designed already won a national award ranking that site in the top 25% of content providers,

But starting about three months ago, before blue Host launched their new Site, I began to run into endless blacklisting on my IP site. And when my site is blacklisted, I am unable to access any of the modules that allow me to modify, improve, or grow the websites. I work so hard to create.

And nothing I tried through any resource available to me on blue Host made any Improvement in that situation over a period of nearly 3 months.

If my site was infected, I had bought site lock from blue Host and when blue hose could not resolve the problem, they told me to go call site lock.

When I called site, I wasted more than an hour with their tech-support team before being told "but you bought that package from blue Host and you need blue Host to resolve the issue …"

WTF?

Now, even weeks later, I am still unable to access and download the data packages for those various sites so that I can relocate them to a vendor who is able to provide that service.

I learned a very long time ago and asked him I am sad to repeat: "Nothing changes but the date…" when it come to receiving service you've already paid for in advance.

Carl Fischer

Date of experience: December 26, 2023
Florida
1 review
0 helpful votes
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Easy to use.
December 26, 2023

I was new to creating a webpage for my blog. I found working with Bluehost and Wordpress manageable for someone with little experience.

Date of experience: December 26, 2023
California
1 review
0 helpful votes
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Lots of important things broken:
January 2, 2024

Lots of important things broken:
- some email forwarders aren't working properly
- poor tech support
- new navigation is not intuitive and hard to find things
- can't access some of the DNS records

Date of experience: December 26, 2023
Mexico
1 review
0 helpful votes
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The Sitelock for publiagencia.com of ******* can't renewed because it has expired and when I try to renew it, appears a legend telling me "We couldn't process this action at this time, please try again later". But this happen all the time.

Date of experience: December 26, 2023
Florida
1 review
0 helpful votes
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The system will not let me add a security pin - keeps saying something went wrong, yet I only have 1 more time to log in without doing it.

Date of experience: December 26, 2023
Texas
1 review
0 helpful votes
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Changes are making it harder to access admin area of...
January 2, 2024
Updated review

Changes are making it harder to access admin area of sites

Date of experience: December 26, 2023

All of my emails are spammed and I havent gave them...
June 16, 2022
Previous review

All of my emails are spammed and I havent gave them out to anyone

Date of experience: May 17, 2022
Kansas
1 review
0 helpful votes
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Trying to figure it out
December 26, 2023

I didn't know what was going on with my payment and needed help to figure it out

Date of experience: December 26, 2023
Connecticut
1 review
0 helpful votes
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I don't particularly like the new manager.
I definitely do not like being greeted with an adv when I log in.

Date of experience: December 26, 2023
Washington
1 review
0 helpful votes
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Domain outage for over a month, no explanation of why it is not working nor are they offering to move my domain to a working server.

Date of experience: December 26, 2023
Oregon
1 review
0 helpful votes
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Good
December 26, 2023

Good. But your first line of support could do with more training.

Date of experience: December 26, 2023
Michigan
1 review
0 helpful votes
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Sometimes have hiccups with two-part authentication at sign-in.

Date of experience: December 26, 2023
AE
1 review
0 helpful votes
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Domain manager is not appearing in my account and my domain is also get hide and for that i have escalated case to transfer back my domain as it is in domain register department.

Date of experience: December 26, 2023
Illinois
2 reviews
0 helpful votes
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CPanel is hard to find...
January 2, 2024

CPanel is hard to find... too may clicks... put it up on the main menu... perhaps under emal cPanel. Also, after log in at bluehost I need to scroll down to the bottom to click the link... why do I need to see all this advertising prior!

Date of experience: December 26, 2023
Lebanon
1 review
0 helpful votes
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The new interface for managing the account and sites is terrible.
It's very difficult to find the tools I need (phpmyadmin, file manager,...)

Date of experience: December 26, 2023
South Africa
1 review
0 helpful votes
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Bad service
January 2, 2024

Bad service. Long waiting time for chatting. Long waiting time while chatting. Inexperienced agents

Date of experience: December 25, 2023
South Africa
1 review
0 helpful votes
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Inept & rude
January 2, 2024

Did not resolve my problem and dropped the call ………………….

Date of experience: December 25, 2023
Washington
1 review
0 helpful votes
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I miss the old interface and do not enjoy Wordpress.

Date of experience: December 25, 2023
Washington
1 review
0 helpful votes
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My Bluehost based email accounts were blocked repeatedly for weeks and the Bluehost chat support just kept going in circles doing the same thing over and over and not solving the problem. They refused to provide direct responses to diagnostics that were performed by Spamhaus and Cloudmark and they refused to escalate my problem to a higher level. One tech told me she did escalate and they would contact me but later I discovered she never escalated my problem.

Date of experience: December 25, 2023
California
1 review
0 helpful votes
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I'm totally lost, and I keep getting an error message in red when I try to install Wordpress. So far, haven't been able to proceed past go. Will reach out to support once the holidays have passed.

Date of experience: December 25, 2023
Saudi Arabia
1 review
0 helpful votes
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I had a fatal issue in my website
January 2, 2024

I had a fatal issue in my website. Twice withing 24 hours, my websites is still down

Date of experience: December 25, 2023