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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I have been trying to get help with my Google workspace account which was paid for to Bluehost and still cannot get in.
Still trying to configure mail to cell phone but remaining hopeful.
I have been paying for Site lock, yet whenever I visit my site, Avast catches some kind of malware or phishing activity. I have to go through this routine virtually every time I check my site. It never goes away.
I'm a big fan of Bluehost but they recently made a big mistake. I had multiple sites down for almost a week. Their support was not helpful which is unusual. I'm trying to decide if I should continue using them for future sites.
I have found bluehost to be a very helpful tool for web hosting. All though I've had a few struggles, their excellent customer service worked me through it flawlessly.
A lot of vendor-lock-in techniques. Poor support. Creating barriers to common tools. Misleading information when it's not in the interest of the company.
Having problems with connecting with FileZilla to make changes to my website. Yesterday worked with someone - they thought it was my password... updated my password still not connecting.
I've been using your hosting service for many years, but now the price increase is absolutely ridiculous so I'm unfortunately going to have to leave and find another hosting company. I notice that there's been a change in ownership of the company and that the price hikes followed that. Makes me wonder how many other changes there's going to be and therefore much longer you're going to be recommended by wordpress.
I'm very happy with your overall service. But, I noticed that your postgres database does not have postGIS and it is very hold version. I would like to get it and remove wordpress since I can build my website by myself. Also, it better to specify the amount when someone want to add a service. Saying nothing and having the surprise on the invoice it's the bad thing I noticed.
The response on support has been slow and issues still remain unresolved.
So far I'm not crazy impressed by all the upsells. I would have appreciated knowing what was needed in the beginning and looking back... I think I should have used a more inclusive hosting service without the surprise fees. The user interface is ok though after the learning curve and I have a feeling I will have plenty of flexibility.
Between Go Daddy and Blue Host I have made 9 calls. I was told that the propagation on the name server was finally completed properly. Now my Web Developer can't set up my new website because he said it's been done incorrectly. I've spent HOURS on the phone to do this. 2 of the 4 BlueHost agents were rude too.
Do not use the chat. They have a script, they follow it and they give up when it's too hard. I asked for help, spent over half an hour with them and when I requested some different information they just kept telling me what they thought was best instead of listening. I found an article and figured it out all by myself in the long run, but they wasted my time pretending to be helpful. The fake annoying customer service answers didn't help my disdain either.
It was one of their articles I eventually found that was helpful, I will give them that. The chat person could have sent that to me, but 🤷
It has become extremely difficult to find my files for updating my site. It seems that Bluehost has decided to quit being a web hosting service, and concentrate on just Word Press hosting. Please note that some sites do not want, nor need, Word Press.
MY ACCOUNT RENEWAL IS NOT DUE UNTIL 1/19/24 AND HAS ALREADY BEEN BILLED TO MY CREDI CARD - I WAS NOT NOTIFIED BEFORE BEING CHARGED
Cannot see pricing easily for my next renewal. Automatically pushed to three years and a huge increase in cost.
Too many hoops to jump through just to check email
Error with setting "pin", very frustrating system/process.
The new entry page is non-intuitive for users with non-Wordpress pages.
Helpdesk has been a bit slow at startup. There are a lot of choices and options that are really confusing. I work in IT and I was confused on a lot. Of all the helpdesk support I had 1 was really knowledgeable, the rest either didnt know or made mistakes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members