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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Virginia
1 review
0 helpful votes
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Transfer to bluehost
May 16, 2024

This was my worst experience in transferring my site that I have had over the years. I had always done my work before but thought that it would maybe save time to pay the high fee for the transfer of my website. I was wrong I should have done it myself and saved time and money.
They were slow and refused to respond to emails. It was just an altogether bad experience. I would never recommend Bluehost because of this. I am only staying because I paid out so much I can't go back.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Bluehost Basics
May 16, 2024

The series of basic bluehost functions and building a site is very informative for the novice level that I am. Thanks

Date of experience: May 6, 2024
Ohio
1 review
0 helpful votes
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Excellente
May 16, 2024

Very knowledgeable and fluid! Very well trained. Good job!

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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I purchased the Pro plan through BlueHost with never having a website in the past or not knowing what to expect and the finished website was far greater than I expected! I compared it to competing companies and non of them compared to what BlueHost created for me! The SEO team and account manager are very knowledgeable and experienced who have kept me honestly informed if the process and everything they are willing to do to make my company show to the rest of the world!

Date of experience: May 5, 2024
Oregon
1 review
0 helpful votes
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Mostly Great!
May 15, 2024

Some quirks of Bluehost is preventing a 3rd Party platform to accept settings to make our emails Google friendly.

Date of experience: May 5, 2024
GB
1 review
0 helpful votes
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Excellent service
May 14, 2024

I had an issue with my website and I was unable to access it. I contacted bluehost support and they dealt with my issue in a professional and timely manner. Couldn't recommend them enough!

Date of experience: May 4, 2024
Rhode Island
1 review
0 helpful votes
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Using Bluehost along with WordPress AI site builder was easy. I had my site up and running in a couple of hours and was able to update it with media and text as I found time. After looking at other so called free site builders and hosts, I foung them lacking and I am glad I went with Bluehost.

Date of experience: May 3, 2024
Idaho
1 review
0 helpful votes
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Completely Satisfied, thank you
May 13, 2024

Easy, quick and understandable! I went right to where I needed to go and completed my tasks. No issues or problems.

Date of experience: May 3, 2024
NL
1 review
0 helpful votes
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Great Job
May 13, 2024

My all sites are down, and Rachana help me with that efficiently and finally solved the problem. A very very patient agent. Great Job!

Date of experience: May 3, 2024
Michigan
1 review
0 helpful votes
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Were able to solve the problem working with subcontractor.

Date of experience: April 29, 2024
New York
1 review
0 helpful votes
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Quick and efficient
May 9, 2024

Thanks for answering my questions quickly and efficiently and in a very friendly manner.

Date of experience: April 29, 2024
Pakistan
1 review
0 helpful votes
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I am Satisfied
May 7, 2024

I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied, I am Satisfied

Date of experience: April 27, 2024
California
1 review
0 helpful votes
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Clear and helpful advice
May 7, 2024

We were having trouble understanding how to migrate our domain for hosting. Everything was explained really clearly and the agent was really helpful. It worked!

Date of experience: April 27, 2024
Georgia
1 review
0 helpful votes
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Billing
May 7, 2024

Always responsive and great customer service. Products is fantastic.

Date of experience: April 26, 2024
District of Columbia
1 review
0 helpful votes
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I'm not technical. So, when I heard how easy it was to run a blog with Bluehost on your side, I decided to go for it. Other than the "very" polite, and patient customer service, and choice of texting, or calling, it wasn't worth the amount of time I had to learn. In my opinion, as a "beginner", you should already have some kind of knowledge, (even if it's minimal) before thinking it's as simple as it seems. Try to hold off on spending the money if you can. From what I understand, WordPress is free and you can always add things later. But, don't take my word for it. Remember - I'm a beginner. ;)

Date of experience: April 25, 2024
New York
1 review
0 helpful votes
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I have always had a positive experience with Bluehost. Their customer service has been friendly, fun, and educational. Whenever I had an issue, it was resolved promptly. However, my recent experience was exceptional. The representative was not only professional, knowledgeable, and friendly but also went above and beyond by providing me with accurate and timely problem-solving.

Date of experience: April 25, 2024
GB
1 review
0 helpful votes
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I have always had excellent service from Blue host over the years. Very knowledgeable staff who go out of their way to solve problems. Very happy.

Date of experience: April 25, 2024
Florida
1 review
0 helpful votes
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Good service
May 7, 2024

The person who helped me was very helpful and kind.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Great customer service!
May 7, 2024

I needed to renew my services and the representative who helped me, was friendly and efficient.

Date of experience: April 23, 2024
New Jersey
1 review
0 helpful votes
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Very Helpful
May 7, 2024

I couldn't log into my website to make edits. The rep was very helpful and was able to walk me through and get me in.

Date of experience: April 23, 2024