BluehostReviews 21,469

Support is worse and they response time after starting the chat is 10 min for each and every reply I'm using bluehost from last 8 years all of the sudden they stopped my hosting account and I try to renew no one helped me

I keep getting texts that my server is being changed by someone I don't know. It's very frustrating

Even though there is a lot to learn, whenever an issue has come up for me, the chat team has been super helpful and very friendly.

I have top log into my Bluehost account, then click to Home, then click to cPanel then click to manage mail "EVERY TIME" just to check my mail. Then when I I logout of my mail accounts and try log off of cPanel, I can't logoff! I have to leave it open then log off my Bluehost account and hope cPanel is not just permanently left open. It's exhausting and frustrating!

All is good. I have had occasional bad gateway timeouts and unable to connect to my account. But they have been temporary.

Not an easy site to navigate. Would rather not have to waste my time going past your advertising screens every time I want to get to my email.

After speaking to one of your support crew they instructed us to delete some files to attempt to rectify a separate issue, which resulted in loosing all emails including inbox, sent, trash and all saved files across 7 different emails. These are first point contact for our clients and our business in general. This has impacted our business greatly. After a couple of different attempts talking to support personel the issue still is not rectified. We are unable to utilise emails 12 hours later, not good enough for a business' operations. It has caused anxiety and much stress between staff and clients. This should be a priority being the issue was created from very poor advice your end. Your customer service is appalling at best.

I have my hosting plan for a about a year and as you could see I never even got to use it. Everytime I spoke with someone, they couldn't quite walk me thru fixing it or do it for me, they also wouldn't explain to me why I was told that what I paid would be enough to have A secure site. Everytime I tried to finish setting up a website (tried 3 different ones) I was not secure and was attempted at being charged for a SSL that initially was supposed to be included. Idk. I have never had such a terrible experience sand I just came back on today to rate the site so someone could not suffer like I have. To this day my hopes of having a store online or a blog website are still just a dream bc my experience with bluehost made me give up. Thanks.

I called about renewing and the customer service person told me there were no deals and the price increase was good.

Websites diasapears and wp deletes in bacground and agents just promise it will be ok in 24hrs but nuthing

Chat support is very bad, they put you on hold for 10-15 minutes then transfer to another agent, then they either repeat this cycle or tell you that problem will be solved in 24 hours, which does not happen.

Difficult to use, no Helpdesk support on WP, nightmare...will be moving to another platform soon...