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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Support could not resolve my problem, and tried to end the chat without giving me the chance to giving rating. Extremely poor experience.
I have always been delighted with the service, mainly because of the support team, with quick responses and a warm approach, with operators who left a feeling of closeness and kindness. However, in the last year, I have noticed a decline. Although I haven't had a bad experience so far, I have noticed a significant delay between each response, everything feels very rigid to the point where you might even doubt if you are speaking with a chatbot or a human operator.
CodeGuard restore didn't work when required, causing me a huge problem and taking my website offline for 4 days while it was manually restored. To make it worse, the original problem requiring the restore was another piece of non-working functionality - the ability to swap PHP version on the fly, it worked a couple of times, then crashed the entire website irrecoverably. All in all, not a great customer experience at all
Getting charged for add ons thought were included. Not always easy to edit templates.
Bad experiance with support and server overall lot of errors, bad configuration. Low security level
I have tried multiple times to resolve an issue related to the renewal of my websites. It has been three months and it still has not been resolved.
This new design is not user friendly requires too many clicks/steps to get in, even if I've finally learned how to manage I'm constantly frustrated
I have having trouble getting a problem resolved.
More than 6 extended calls.
2 escalated cases.
Still not completely resolved.
The ad that says your information is exposed, and want to sell a privacy app, should be discontinued.don't need you advertising my information to prove a point
Better than average need wordpress blog template that does not require logging in to comment on postings
You got a stupid pop up when logging on that I will never use.
I have not been able to get into the cPanel Email for over a day. We have business to conduct and this is preventing my employee from getting access to their email.
Nobody will help me getting google workspace set up. I purchased from another vendor and everytime I call or chat, I'm told that I'm required to purchase workspace through bluehost in order for them to connect. That is simply not true as I'm trying to work with the other vendor. However bluehost has offered NO technical support and is impossible to work with; I can't get anyone who speaks good English, they just repeat "I'm sorry for your trouble" type language back at me and tell me I have to buy workspace through bluehost. If the other vendor isn't able to help me today during my meeting, I will be requesting a refund of my bluehost domain.
So far I have been with Bluehost for 10 years and I enjoy being with them. Server uptime is never an issue and most things are simple to do.
However lately the customer service and knowledge level seems to have gone down a bit.
Average, had lots of issues getting email to work, which should not happen.
Built my first website this week through my Bluehost account using WordPress. So far, it's been pretty easy to understand. Plan to "publish" it today. Let's hope all goes well as it has been so far.
Extremely slow site, especially for the price. Seriously considering moving.
You downgraded what we paid for, unlimited domains, unlimited storage to three domains.
I couldnt access my account for two days and it made me a lot of problems
It took 11 days to to help me get back into my account despite many correspondence
Can't get email to work. Has worked for years but not this week
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members