BluehostReviews 21,469

I needed a setting on the backend of my Wordpress site changed, and rep was able to do it while we were still connected in the chat.

Your representatives are always patient and friendly. They are very helpful and provide good support.

Great service provided also a good selection of platforms to choose from

We moved our nonprofit Wordpress website to Bluehost last year. Since moving it, we have had a lot fewer problems with our Wordpress hosting. Glad we made the switch.

Very difficult to get any rate relief. Your policies suck.
Having to write 50 letters sucks also!

Good customer service. Company always looking to improve.

Our experience was very satisfactory and Al issues resolved within a very short time. The response time was impressive.

No problems getting set up and the cost was very reasonable.

Redesigning, rewording... recreating our website with Bluehost just now has been a SUPER experience! We only talked with a few people and each step of the way was seamless. From the 11 pm first call (what and how do we do this?), next day 2nd call (here's how you do this for what you want), after holiday weekend 3rd call (check out your site!/make changes?) to minutes later 4th call (review changes and site done!), EVERYONE we spoke to was friendly, courteous, very knowledgeable, understood our needs, explained options, easy to understand, quick, and efficient! Copy writers & designers are the BEST at Bluehost!

Simple request takes for assistance to make a purchase from the daskboad
Takes over an hour

Bluehost helped me in my journey to learn website creation! It was easy to use and made the learning fun.

Tech support was professional and quickly resolved my issues. Great customer support

I had a problem with verifying my domain name and Bluehost helped us fix the problem quickly.

Fast response and helpful staff. Knowledgeable and to the point and clear when giving us instruction

Updating my credit card data was achievable by following the visible instructions.

My assistant was very knowledgeable and friendly. Thank you.

I KNOW NOTHING ABOUT WEB DESIGN but had an idea what I wanted our site to look like.

This young lady took the time to LISTEN to what I had to say, not rushed me, but helped me to visualize my thoughts and implemented them to what I think is PREFECTION! I've called Staff Members, Family & a few close friends to critique our NEW SITE and, NOT ONE NEGATIVE comment! Very unusual for my FAMILY, Staff and close friends. They ALWAYS express themselves very openly!

MANY MANY THANKS to MY DESIGNER! And I emphasize MY DESIGNER! She completely knew what I NEEDED, not what I thought I WANTED, BUT WHAT I NEEDED and SHE PRODUCED IT!
THANK YOU AGAIN YOUNG LADY! BlueHost made the RIGHT DECISION when they CHOSE YOU!, or did YOU CHOOSE THEM? BOTH of you are WINNERS! Our Site is Beautiful and Functional! If I'm granted one wish by the BLUEHOST Design Family, it would be that YOU WOULD CONTINUE TO BE THE DESIGNER to make any additions and or changes to our site. Would that be too much for an ol' man to WISH FOR?
THANK YOU AGAIN YOUNG LADY FOR MAKING US LOOK BETTER THAN WE THINK WE ARE!

JimR
www.wbmu.net

I recently purchased a hosting plan and domain through Bluehost's chat service. Unfortunately, the experience turned out to be incredibly frustrating due to an initial mistake and unresponsive customer support.
The Wrong Start:
During the chat, the agent made a typographical error while entering my email address, finalizing the purchase with an incorrect email. Recognizing the mistake, I immediately contacted chat support again, following the agent's instructions to request a correction.
Five Days of Chat Hell:
What followed was five days of utter disappointment. I spent a staggering 10 hours communicating with Bluehost's chat service, only to encounter repeated issues. The experience left me feeling frustrated and unheard.
Uneducated and Unresponsive:
The biggest problem with the chat support was the apparent lack of training and communication skills. Often, it felt like the chat agents weren't even reading my messages before responding. They provided generic replies that didn't address my specific issue of the incorrect email.
$5 Down the Drain:
Hoping for a more productive interaction, I decided to call customer service, incurring a $5 international call fee. Unfortunately, the phone experience wasn't much better. All the representatives offered were vague assurances that the issue would be "fixed soon."
Overall:
Bluehost's chat support proved to be a massive time sink and a source of frustration. The lack of knowledge and communication skills displayed by the agents was unacceptable. The phone support, while less time-consuming, offered no concrete solutions.
Considering Alternatives:
This experience has definitely cast a shadow on my perception of Bluehost's services. I'm now seriously considering migrating my hosting to a provider that prioritizes customer support and accuracy.