BluehostReviews 21,469

I was locked out of my account for an unknown reason and your support team cannot or will not tell me why!

Many years ago I somehow ended up setting up two different sites under the same log in name but with different passwords. This worked very well. Then because of personal time constraints I didn't tend to the sites. Recently when getting back to working on them I can't access the second. When renewing I was informed that I could put both sites on one account, just pay an additional fee and the one could be added to the other. I was offered for the two sites to be merged professionally and accepted and paid that amount. They told me I needed the log in info for the site that was to be merged with the other. I informed them this was the issue I was currently dealing with and can't give that information as the system wasn't accepting it. They asked for information to prove my ownership which I provided. Since that point I am caught in an unending loop of calling and emailing without any progress. It's an unending request for log in information I can't provide, for requests for information I've already sent, to not being provided with a way to resubmit necessary information, to multiple episodes of escalation which all end back at the same place. It's a very frustrating proposition and almost at the point of abandoning everything because an organization doesn't have the ability to communicate between its departments.

You've totally ruined how easy it used to be to login to my accounts, this new site just sucks!

Fine but going through several screens gets tiresome

Very easy to understand and I thank you for that because I am challenge by the computer and technology.

Great functions, excellent user-friendly options, looks beautiful, meets all of my required needs.

The pricing and the way everything is set up I love it

There have been many changes to the features that seem to remove desired functionality.

The site has gone down on a number of occasions. Fortunately, you are uick to bring it back up. Only one time did I need to call in for help.

Utterly incompetent support. Different answers every call for the same problem. WEEKS of problems that you still haven't solved, and you've $#*!ed up all kinds of things in the meantime.

Very expensive within 1 year and your support is too slow.

I've changed nothing and my website has completely disappeared. Tech support can take days, and I know this because I've had to contact them multiplle times.

This is my first time using this type of service, and at first I was a little confused, but now I have a greater understanding of how it works. I feel I've only scratched the surface on the tools available. I mostly just login, and open my website and then spend most of my time editing my website. Thanks

I believe that your customer support team should have better technical knowledge of how to integrate Cloudflare and your system should allow DNSSEC to work properly.