Blu DomainReviews 143

Every year I don't get billed for one fee or the other, this year it was my Domain fee ($15). When I contacted Colleen, she let me know my site was in redemption and I now owe $100. I have attempted to explain several different times, for four years now, that they simply fail to invoice me, I can't pay a bill without an invoice. They refuse to acknowledge their error and instead of picking up the phone and calling me to resolve this Aundrea, gets super defensive, and ends up offering my snarky comments calling me hateful and spiteful. This is no way to conduct business, or solve a real simple oversight. I should not be responsible for keeping this business on track when it comes to billing me. A sad excuse for a hosting company. DO NOT DO BUSINESS WITH BLUDOMAIN

My site has gone down at the same time every year and every year I ask them to send me an invoice before this happens so i can pay the domain fee. It causes major issues as my clients cannot view their online galleries and I am missing important emails. I tried to contact them (the only way you can which is through their online form) before this happened again this year, and asked for them to send me an invoice ahead of time. No answer! I even replied again asking if someone could please contact me... and nothing! What horrible customer service! I am loosing business and looking incredibly unprofessional to my clients. Why cant they just respond and deal with issues like a reputable company should!

DO NOT do business with this company. Really bad service, no phone contact info, unresponsive to problems once I paid them. I have not received instructions regarding how to set up a template but that's not the point here.

The point is that it doesn't work with my website. It started out as a misunderstanding on their and my part which an ethical company would have responded to.

They will not respond to my several requests for a credit which means I now have to deal with the problem through my credit card company by challenging the charge.

THEY ARE A TERRIBLE COMPANY TO DO BUSINESS WITH. Wish I'd have checked reviews before - my bad.

I've been with them for 8 years. I purchased several sites from them (because i didn't have a lot of $$ i kept using them) and i just purchased a site over Black Friday 2014 - they took my money sent a bill and then never delivered the product. I emailed them and tried contacting them over 20 times in the past 5 months to get a refund since i was never delivered the site. I finally had to have American Express dispute the claim. I got my money back. I've since looked at Photoshelter and Livebooks. Both have real humans that you can talk to the same day! Wow what a novel idea! And also, Photoshelter and Livebooks emailed me back detailed info and were so helpful. Now, i'm praying that i'll get my domain name resolved quickly and easily. Trust me, there are so many other web companies out there - BLUDOMAIN IS NOT WORTH IT. I've never experienced such pathetic horrible customer service... ever!

I have had the same problem since 2011, when I moved my hosting from them. IT has never been resolved. If you go with these people DO NOT, I repeat DO NOT let them register your domain or host your website! In my innocence about 6 years ago I set everything up through them. But rather than registering my domain in my name, they registered it to themselves. They will not transfer the name back to me and every year they charge me to renew. I don't have a choice as they just will not give me back my domain! It's that or have my primary website down for ever! After 6 years of repeated requests for help, and support tickets being ignored and left open ive had enough. I'm dumping my domain. They can keep it and I will register a new one with a reliable company in my name. They have shut down live chat also so there is basically no way to speak with them unless they want to talk to you. Which they don't. I even tried to resolve the issue via live chat and was promised an email from a director. Guess what? It never happened!

I have been with Bludomain for several years and this past year, I have contacted BBB and they didn't respond to them even. No phone response to me, I was charged for my domain twice, and when I paid it, they refused payment after they shut my site down. It has been a horrible year.
Constant emails back and forth trying to get the site back up -
This will be the last year I host with them. I am looking for a new domain to host with.

AWFUL, SCAM, SCAM, SCAM. I was on a military deployment and the communications on the ship have been down. I just got home and seen that I had a renew your domain email. So I went to renew it and Bludomain is trying to say it is $100.00 for renewal. They are full of crap and I will be taking them to Navy Legal. From the look of the other reviews on here, I am not alone. SHUT THESE PEOPLE DOWN!

I am LIVID. Third year in a row my website is down and they gave me absolutely NO warning. I am DONE. I have been with them for 7 years, had 3 templates and hosted them all with bludomain.

For the past three years bludomain mysteriously lost my payments. I paid ahead of time by at least a month each year. They took my site down each time. I had to take screenshots of the payments and send transaction numbers from Paypal as proof that payment was made. Even then it took about three weeks to resolve, get the site back up and running, and I never received an apology. The customer service is sincerely lacking with no phone support. They make you "open tickets" that can take 5 days at a time to get a response. So you have to be a very patient person or resort to the chat room to get anywhere. Speaking of the chat room that's where you should go if you're needing more perspective on this company. You will see first hand how unorganized they are. They are also very argumentative and unprofessional. If you are needing a cheap and easy site to build they are not bad from that perspective. I like the templates but there are also glitches in a great deal of them. Such as the cart for client checkout. If you are computer savvy and don't need support than this might be a cheap easy solution. Hence why I gave them two stars. If you are someone who needs customer support and ease of mind then defiantly stay away. Also, I highly suggest that you use Paypal every time you make your payments. If you pay directly with a debit it will be a way longer process if they take your site and domain down to get it back up and running.

DO NOT USE THIS COMPANY! WORST customer service I have EVER experienced. I left them a year ago and went with Into the Dark Room (BEST customer service!). They failed to tell me they still owned my domain name and my domain name expired without any notification from them. Dealt with them for 2 days and got nowhere. It would have been as simple as releasing my domain name so I could deal directly with the provider. Never happened. I had to change my domain name and now have to inform all clients how to get on to my website. RUN AS FAST AS YOU CAN FROM THE HORRIBLE HORRIBLE COMPANY!

When i first launched my website with bludomain in 2010, i was thrilled. It was affordable. The tools were easy to use. And the site looked great. I recommended it to several people and personally know two clients who bought website with them. Then they started getting money hungry. They claimed to have sent me multiple emails notifying me to pay my $15 renewal fee. I had zero record of receipt of these emails. Not in my spam folder. And not in my inbox. I did however receive invoice to pay a $100 fee to turn my website back on. I went back and forth with them about this, but they would not budge, and because i'd had a good experience with them up until that point, i ate the $100 fee. The SAME thing happened this year. I PAID THE $100, but now they are telling me I must pay $100 more to get my site up and running! I have sent multiple emails, but have gotten form responses, then acknowledgment of receipt of my payment, then a message that I still have to pay another $100! I have tried to call, but am only getting the Voicemail when I try to make contact. EXTREMELY DISAPPOINTED.

I had no issues getting my website set up. Easy enough process. My website and domain expired recently with no notice from blu. I emailed and it took 2 days to get a response. They said that yes it was expired. Made mention that they send out three notifications. I received not one of these. Then they said my "road to redemption" would include me paying them extra money.
Reading other reviews it seems this is a common practice of theirs.
I refuse to get scammed into paying someone more money. I have signed on with another company.
Nice websites but unethical behavior.

I wish I could avoid giving them even one star. I have been with them for 2 years. I ordered a new site. After many emails and 2 weeks later, still no product because they can't find the order. I paid for it with Paypal, what's there to find? 2 more weeks later and not one response. I have had to dispute it with Paypal. They have no phone contact. Even the # given on the charge statement is for Paypal. Unbelievable! Do they not know they have competition? NEVER use them or anyone who does not have phone support.

It get zero stars. Why because they are liars and I refuse to do business with them ever again. In addition to lying to me about who owned my domain name they also lied to me when I asked them if I was allowed to have a second party edit my website for me. They told me that once I purchased the template I was free to make any necessary change that I wanted, and had the right to edit my site including having a someone go in and edit the actual code of the website. Wrong. They specifically code their site in such away that you cannot have access to the basic coding. Never use this site ever they are a scam.

I give it one star because when I first ordered, it was live quickly and easy to set up. Some of the functions did not work as promised, however, so I quickly began looking for an alternative, only to find I did not own my own domain name. It was a month-long battle with them to get them to release it, even after I paid for them to do so. It was only after I went into their public chat and loudly began complaining that they even responded to my emails, which quickly became one word replies even though my emails would have several questions inside. Then some emails would take three days to get answered! Just insanity. NEVER EVER start your website through here, cute templates or not!

I am beyond upset with this company. My domain name has been somehow purchased by someone else and my former graphic design portfolio (ninaturinodesign.com) is now a spam/diet site. I was never given any indication from bludomain that my domain was going to expire, and wasn't expecting it to ( I purchased it for 4 years in January 2010). They claim I just let it go, however I registered it through them and they never gave me to option to renew it and it wasn't even supposed to be expired yet! I have asked at least 10 times for them to send me any invoices or correspondence having to do with my registration and have received no response. The worst part is not knowing how this happened and being offered zero help or explanation from those responsible. This has been detrimental to my business and a seriously stressful waste of my time.

DO NOT USE THIS COMPANY THEY ARE ABSOLUTELY HORRIBLE.