Blu DomainReviews 143

RUN, run FAR AWAY from ever using them! You will lose money, time, and business if you use them. They do not deliver what they promise and customer service takes DAYS to respond to simple things (like making your website live, for example - it took them 2 weeks to do this, even though they promise in 48hrs). I had an issue with the site I was being told I needed to take up with the manager, Aundrea, and she NEVER responded to emails except for once - to tell me that I didn't have an account with them. Which, I did. I sent my admin link back to her, showed her my page, explained the issues again, and never heard back. They don't give refunds. This is single handedly the WORST CUSTOMER SERVICE I have EVER experienced.

Blu didn't bill me for my domain, and then shut my site down. Any advice as to what I can do?

Last year they lost my entire site when supposedly their server died. I was one of many people this happened to. Since my photo business is not my primary business, I didn't get around to rebuilding it until last month. Last month, just as they have done for the last 3 years, they did NOT send me a bill to renew my domain and just took my site down. I have been submitting emergency help tickets, sending emails and messaging them on FB and they are blently ignoring me. I found, by reading reviews, this is common practice for them? Can anyone give me advice on #1, how to get my site back, and #2, how to hold them accountable? How can they continue to get away with this? I've filed a complain with BBB but I feel like we need to put these crooks out of business at this point.

I was with Bludomain for 9 years. Every single year I had major problems, from my website crashing to my domain expiring without notice to emails getting lost in their servers. They don't have a phone support option, so you are forced to submit support tickets which typically take 3-10 to get answered. They have a "live chat" option which is worthless, it's literally just a person saying "I'm so sorry for your trouble" to every single person who writes in. You can see a steady stream of Bludomain users who are having major problems. Now that I've switched hosting and website companies, I'm kicking myself for staying with them as long as I did.

I might have continued with BluDomain when it came time to renew, however they were offering very low rates for first time customers and not extending those rates to established costumers. A little miffed and with a quick search I found plenty of free templates, and hosting options equal to what bludomain offers. I might have stayed with them had they extended those rates. Now 3 years later, I haven't had a domain with them but they still send me invoices for hosting regularly. I have sent multiple emails that all get acknowledged with a "thank you we will update our records". The site, email server, and all contents are all gone but they still ask for money.

A long time ago (10 years?) when I was in Vegas for WPPI, I fell in love with Bludomain... They were a cute little company that was friendly and I promptly gave them my business and never strayed from them and I even told everyone I knew about them and they brought their business to them. In 2014 I decided I wanted to be lazy and take Bludomain up on their offer to be in charge of my domain, since I hosted with them already, I figured why not?! Everything else up until that point worked quite well. BIGGEST MISTAKE EVER! Ii got an email from a client saying my website was no longer up and that some asian hotel website was up in it's place. This was literally after paying Bludomain for my domain/hosting. INstead of contacting my credit card or even asking for a refund, all I wanted was reassurance from Bludomain that my information was still on their servers. Harald and Aundrea both dodged this question and eventually just stopped replying to me. I contacted them 6 months later and than a year later and in January 2016 heard nothing from either of them. So one day I decided to check and see if my website was still taken but nothing came up. Halleluiah! I contacted Bludomain to let them know my domain was available again and that I'd be willing to host with them, they told me to pay up and still didn't acknowledge what happened in 2014. They refused to apologize, they refused to take ownership and isntead belittled me into thinking the whole thing was my fault because I didn't pay. So I did a littel digging today to find out that another person still owns my domain and Bludomain wasn't able to purchase it but they were willing to take my money... they didn't even bother to find out if my domain was available to purchase. They still want my money but wont' help me. Does anyone other than Harald and Aundrea (CEO) work there? They need more employees because 1. I am sick of not communicating with them and 2. How can 2 people deal with this company's mess? No wonder they keep lying!

Their customer service suck soooo much that I'm really close to buying tickets to Colorado (from Poland where I live) just to tell them this in the face.

Three days ago for some reason my email got down. I reported this thru theirs "submit a ticket thing". Guess what. Nothing happened. So i went on their live chat where someone assured me that saving my problem should take less than 24h. Guess what? Still nothing. Another "submit a ticket" and another live chat where someone promised me that someone will take care of my issue sometime today (that means yesterday). Guess what? Once again NOTHING happened. I also send three emails to their project manager (also no response). I was hoping to talk to them once again on the live chat but guess what? It should be open for 30 minutes already and there is no one there... I'm starting to think that their customer service just doesn't exist...

My contract with this joke ends in November and one thing's sure - I'm out of there.

As with every other review, they are horrible at responding to customer concerns, appalling business practices. Three years in a row now they have put my site into " redemption," without even sending and invoice to me through PayPal, and now my site is down again, never received an invoice and Aundrea Hassleback who claims to be the CEO, will not even respond to my emails. I think we the consumers should all get together and file a class action law suit against Bludomain. There are enough of us who have had this situation with this so called company. Never ever use them..

The templates are cute, but the customer service is horrible! They do not allow phone calls, so every contact is through emails going back and forth. That takes days and days to get resolved. My shopping cart doesn't work for my business, and it has been over a MONTH! They keep on telling me the same thing over and over. Which! I have tried. And now, the client album is not uploading the images. It has been over a week. They have no regards for your business and urgency. I AM LOOKING FOR A NEW HOST NOW! I WISH I COULD PUT A -5.

This experience with you has been very frustrating and you have not impressed me with your helpfulness. I am losing confidence in your company and may just start over by building my website with another company that at least acts like they care about my business. After four days of interaction the only thing I have gotten from you is an unprofessional request for me to pay through an external site (paypal) and send you a confirmation of payment which seems a little strange for a company that is supposed to specialize in online business. I have continued to interact trying to find a solution and all I have gotten is a shady request for money, a canned sales pitch and frustration. Thanks for nothing. You can be sure that I will not be recommending your services.

The worst customer service ever. My site was suspended after I supposedly didn't pay an invoice that I never received - twice! I updated my email with them and still upon investigation, found out that it had been sent to a defunct email address. When I tried to switch hosts, Bludomain refused to provide information to another hosting company, holding my site hostage until I paid for another term with them. Is this legal? Next step, BBB