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Block Of Gear

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Block Of Gear Reviews Summary

Block Of Gear has a rating of 3.3 stars from 844 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Block Of Gear most frequently mention king size, long time and light weight. Block Of Gear ranks 2nd among Bedding sites.

service
407
value
414
shipping
421
returns
192
quality
412

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Border Collie Couch Throw
December 23, 2020

Incredibly beautiful blanket. Velvety soft with great pictures and sayings. The customer service is wonderful and I would recommend their products. A great Company to work with.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Maggie, thanks alot for your wonderful review. It’s so great that you love it. Please provide us with your email address or order number via [email protected] so we can send you the discount coupon.

Missouri
1 review
0 helpful votes
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My review
January 19, 2021

I love these blankets. I have ordered 4 so far to give as Christmas gifts. The only issue I have is the time to take to get the blankets. I had to order a month in advance to insure I get it in time. Otherwise they are beautiful!

Date of experience: December 22, 2020
Georgia
1 review
0 helpful votes
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I love the quilt I ordered for my grandson! It is a great weight and the construction vehicles are his favorite. I will be ordering another quilt hopefully with a different design but the same You are my Sunshine wording for my second grandson soon! Thank you for a quality purchase with minimal delivery delay.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Robin, thanks alot for your wonderful review. It’s so great that you love it. Please provide us with your email address or order number via [email protected] so we can send you the discount coupon.

Michigan
1 review
0 helpful votes
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Never received product
December 22, 2020

Waiting patiently as i had placed my order two months before Christmas and it still is "in route". They only respond with canned emails that state a tracking number that shows it never got recieved by USPS. I will be requesting a refund as they did gladly take my month a month ago.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Sherie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.

Texas
1 review
0 helpful votes
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My Son horse blanket
December 23, 2020

Just wanted to let everyone know that, when the product didn't arrive when expected, I contacted the company via email. They responded immediately and followed up. I received the item less than 48 hours later!

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Hi Kat, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.

Minnesota
2 reviews
1 helpful vote
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Adorable quilt
January 19, 2021

The picture doesn't show a lot of the quilt, but enough to see it is perfect for the bed. I was skeptical ordering from a Facebook add as I've been burned before, but I really wanted the quilt. It came within 2 weeks, and it's perfect!

Date of experience: December 22, 2020
Georgia
1 review
0 helpful votes
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Upset
December 22, 2020

Haven't received it yet it's been a month I sent an email. Haven't heard back from that either. If they are on back order just cancel and refund my money

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Lynne, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.

Washington
1 review
0 helpful votes
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Camping quilt
December 23, 2020

I bought the "Husband and wife, camping partners for life" quilt. It is so soft and warm and my husband just loves it! This is our anniversary gift to each other and plan to take it in our RV! Love it!

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Susan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Please provide us with your email address or order number via [email protected] so we can send you the discount coupon.

South Carolina
1 review
0 helpful votes
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Apparently my order was lost in transit & you all can't guarantee delivery estimate date for a replacement. Granted, I know I won't be receiving this by Christmas for my daughter!

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear B S, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.

Illinois
1 review
0 helpful votes
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Very unsatisfied customer
December 22, 2020

You are right I should have received my order. However I have still not gotten it. I ordered it for a birthday gift that was the first of December. Your customer service just keep telling me it's on its way. Well I don't want it anymore since the birthday has come and gone. Please issue me a full refund as it is clear the quilt is lost. I was very upset to learn it was coming from China and not the USA as you lead people to believe. What a scam you have going!

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Kathleen, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays and improve our processing plan day by day. Please provide us with your email address or order number via [email protected]. We would love to make things right if you give us another chance.

Arkansas
1 review
0 helpful votes
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Comfortable
December 23, 2020

The blanket and pillow cases are well made and the blanket is super comfortable. The only issue we had is that we bought a king set and the pillow cases are regular size, but we made them work.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Christian, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We’re so sorry that your experience with us fell short of expectations. Please provide us with your email address or order number via [email protected] or Inbox here. We would love to make things right if you give us another chance.

Arizona
3 reviews
0 helpful votes
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Excellent
December 23, 2020

I love the Boarder Collie blanket. It was supposed to be for hubby for Christmas but it was so beautiful I gave it to him early. I would shop Block of Gear again and again.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Shannon, thanks alot for your wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It’s so great that you love it. Please provide us with your email address or order number via [email protected] so we can send you the discount coupon.

Tennessee
1 review
0 helpful votes
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Not here
December 22, 2020

I have been waiting since November 23. Over 20 business days and still not here. I ordered this for a Christmas present. We celebrated on dec 14. Still not here on Dec 22.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear B K, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox or via [email protected], so we can review the case and give you an update asap. We would love to make things right if you give us another chance.

California
2 reviews
0 helpful votes
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Construction everywhere!
December 23, 2020

I havent given the quilt nlanket to my f
Grandson yet but he will love it. He calls trucks wiwi s. His mom wants to hang it on his wall until hea ready for a twin bed this coming year. He is still in a toddler bed.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Judith, thanks alot for your wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It’s so great that you love it. Please provide us with your email address or order number via [email protected] or this Inbox here so we can send you the discount coupon.

Massachusetts
1 review
0 helpful votes
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Wish I could give a zero
December 22, 2020

Ordering was easy breezy. But not only did it take over month to get the product because it came from China(which isn't clear anywhere on the website). I got the product just days before Christmas, it's cheaply made and feels like tissue paper and is completely falling apart. Not at all what I expected for the price I paid. Because it's so close to Christmas I now have to scramble around to get a Jew gift because this one is falling apart. The company is a PIA to get ahold of, and they don't actually answer your questions when they do finally answer you. Would highly recommend not shopping here. I would give it negative stars if that was possible.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Julie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory to reduce mistakes on quality checks and improve our processing plan day by day. Please provide us with your email address or order number in Inbox here or via [email protected] We would love to make things right if you give us another chance

Texas
1 review
0 helpful votes
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Still havent recieved my xmas quilt xmas will be over by the time i recieve it it has been a month not happy at all

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Pam, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please provide us with your email address or order number via [email protected] or Inbox here. We would love to make things right if you give us another chance.

Utah
1 review
0 helpful votes
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I ordered this product only because it had a Texas address, but it took forever to come and it quickly became clear it was coming from China. Took over a month to arrive and I got it in the nick of time, as it was a gift. It arrived, vacuum-packed in a small bag so it was very wrinkled when it arrived. I laid it out and many of the wrinkles came out. I would have washed and dried it, but I was afraid to, as the quality is very poor. It is very thin and not what I had in mind. Definitely not worth the money I paid. But the recipient of the gift seemed happy with it, though she had no way of knowing what it cost. Had I seen it in a store, for that price, I wouldn't have given it a second look!

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Elise, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays and improve our processing plan day by day. Please provide us with your email address or order number via [email protected]. We would love to make things right if you give us another chance.

Virginia
1 review
0 helpful votes
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Skull queen sized quilt
December 22, 2020

I was disappointed in the quality of this quilt. I paid $83.00 so I assumed that the quality would be great. The colors look greenish instead of black and it is super thin. I expected more for the price. I will take my loss but I will not order again for this site. It's unfortunate because I really like a lot of their things.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Jessica, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We’re so sorry that your experience with us fell short of expectations. Please provide us with your email address or order number via [email protected] or Inbox here. We would love to make things right if you give us another chance.

New Jersey
1 review
1 helpful vote
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FINALLY RECEIVED WRONG ITEM!
December 22, 2020
Updated review

Can not believe that two days before xmas the WRONG item was delivered. I ordered a grandmother to granddaughter with unicorns one as a xmas present and I received one about the BEACH! Ordered this first week of November! I want a FULL refund now!

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Susan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory to reduce mistakes on quality checks and improve our processing plan day by day. Please provide us with your email address or order number in Inbox here or via [email protected] We would love to make things right if you give us another chance.


Can't get any straight answers from this company
December 16, 2020
Previous review

I ordered this blanket for my grand-daughter as a xmas gift early November and I still don't have it! E-mailed them multiple times and they keep telling me they will contact the shipper! I don't have a tracking number nor do I know where it's shipping from. Extremely frustrated at this point. I feel like nothings being done to rectify this situation and xmas is next week! HELP!

Date of experience: December 15, 2020
Pennsylvania
1 review
0 helpful votes
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Dropped mistake
December 22, 2020

Order 2 personalized blankets on Nov 15. Plenty of time before holidays. Received both on Dec 5. Company made an error and printed same name on both. Contacted them and they said they would reprint. As of today Dec 22, package is still in China. This was their mistake they promised to make good in it but didn't have the decency to overnight package to me since it was their mistake so I would have it for Christmas. Now 3 days before Christmas I have to find another gift to open Christmas morning. I have no issues with purchasing from another country if I like the item but waiting weeks for items to arrive is ridiculous. If you are going to sell all over the world than get better shipping methods. Also this was Block Gears mistake and should have been rectify so I would have it in time for Christmas especially when it was orders 45 days before I needed it. Very disappointed. Alice in customer service was very nice but not happy with outcome and that I need to go shopping 3 days before Christmas.

Date of experience: December 22, 2020
Ben H. Block Of Gear Rep
over a year old

Dear Cheryl, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.