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Blacks

1.2

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Blacks Reviews Summary

Blacks has a rating of 1.2 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Blacks most frequently mention and customer service. Blacks ranks 73rd among Outdoor Clothing sites.

service
9
value
7
shipping
5
returns
4
quality
6

We monitor reviews for authenticity

GB
1 review
4 helpful votes
Follow Graham S.
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Never buy from Blacks
January 25, 2020

NEVER BUY FROM THIS COMPANY.
1. They take your money and then say they no longer have the item in stock and take weeks to give a refund.
2. They take your money then send you something different to what you have ordered. You send the item back and wait weeks for a refund. They do not refund postage even though it is their fault.
They are cowboys.
They are charlatans.
They are crooks.
They refuse to oblige by Consumer Rights Laws.
Keep well clear.
Take your custom elsewhere.

Date of experience: January 25, 2020
Ukraine
1 review
3 helpful votes
Follow Bohdan B.
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Horrible shop
October 30, 2019

Horrible.
They sent me a torn jacket. When I got in contact with them, they said I must ship that jacket back to them, so they will fo some experiments to get known where this happen with jacket (hinting that it's my fault) and I must pay for shipping. Because they sent me a torn jacket - I must pay them more. These cheaters didn't got enough from selling me terrible stuff. I shipped it back, now they don't answer me at all. Not recommend at all. Horrible shop, bad things they sell, low quality support.

Date of experience: October 30, 2019
Portugal
1 review
3 helpful votes
Follow Ruben S.
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I made a order (#*******) of one tent, then they take my money from my bank. A few days after I tried to see where was my package and I discover that my order was cancelled (without any feedback). I checked my bank account - no money. I sent an e-mail asking information - no answer. Finally I was able to talk with a "Customer Care Agent", that did not gave me any reason for the order cancelling. I asked for the money, they said that was going to my bank account. I just talked with my bank and they don't have any information about that. I will wait some more days and if there is no update then I will go to the police.

I needed the tent for this weekend, and now, I don't have nor tent nor money nor any justification for this. This is the most surreal shop where I ever try to bought something from.

I advise you all to stay away.

Date of experience: July 23, 2015
GB
2 reviews
7 helpful votes
Follow Carol G.
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I PURCHASED SOME WOMENS "PETER STORM" WATER RESISTANT BLACK LEGGINGS - WELL! THEY MUST HAVE BEEN MADE FOR MIDGETS
OR CHILDREN... THEY WERE RIDICULOUSLY TINY. SO I EMAILED THEM STRAIGHT AWAY, BECAUSE I HAD £60.00 TIED UP IN THIS TRANSACTION. I EMAILED ON WED AND I JUST GOT THOSE AUTOMATED RELIES THAT TELL YOU YOUR EMAIL HAS ARRIVED AND THEY WILL CON TACT YOU WITHIN 24 HOURS TO SORT OUT PROBLEM. IF YOU PHONE THEM IT COSTS YOU MORE M ONEY! BY SATURDAY I WAS SO FED UP... I BEGRUDGINGLY PAID THEM £3.25 TO THEIR RETURN/COLLECT SYSTEM.
WHEN BLACKS KNOW I HAVE DONE THIS THEY HAVE THE NERVE TO EMAQIL ME ON SUNDAY WITH THE PROMISE OF A PAID RETURNS LABEL... CHEEK! I HAVE NOW EMAILED THEM TO REQUEST A REFUND OF MY POSTAGE CHARGE ASAP... LETS SEE WHAT HAPPENS NOW? BUT SERIOUSLY IF YOU WANT TO DEAL WITH CARING HELPFUL ONLINE COMPANIES... AVOID "BLACKS OUTDOOR WEAR & EQUIPMENT! KEEP READING AND I HOPE TO BE ABLE TO GIVE YOU AN UPDATE SOON?
Blondewithbrain

Date of experience: June 1, 2014