Yelp for Business OwnersReviews 653

A total waste of money. Was told that I would receive a $900 credit to help pay for the first 3 months of ads. I literally used this service for 3 DAYS! I canceled and still received an outrageous bill. This service has not brought even a single cent into my business! To charge so much for a service that doesn't turn you a profit is unacceptable. Now I see why their review rating is so low. Will update after I receive my final bill. Smh

I am a new business owner and can't believe the way they treat their business clients. You get fed that if you pay a certain amount each month on ads that you will start receiving leads. The leads that I was getting HAD NOTHING to do with my business. Tried to contact customer services to get this fixed they just told me there is nothing they can do. So I am paying 400+$ a month for no ROI? Come on. And on top of that they took ALL of my reviews from my page. Which cost me to loose trust in new clients (which made it harder to earn them back). Reason for this is because the AI they use picked up something that told it that the review was fake? Like how in the world does an AI decider on EACH reviewer? No one is on Yelp 24/7, or updates their address on their Yelp like that. So this is extremely unfair to business owners. I am never waisting another penny on them. I found out the hard way google ads, social media ads are *******x better at getting new clients.

They don't work and they try so hard to convince you otherwise. They'll be prompt and harass you just try to sell you on their product up until they have your credit card information. Small businesses, please don't pay for these ads. If they don't work it'll just be coming out of your pocket. To begin to describe my frustrations with yelp and this program would result in this review being taken down..

Yelp has a very aggressive promotion staff that never rests down from trying to convince business owners to upgrade and pay more. They wont take a "No" for an answer. But that's not the worst thing:
Anyone who want to sabotage any business can simply make up a phony profile and write a negative review on the business. They won't remove it no matter how ridiculous and unreasonable it is and you cannot do nothing but "reply" with a comment. Happened to me. It is not fair and not professional!
I seriously consider moving out of this App!

First my business have a lot of review from my client but noon of them published. If you don't give ads they publish you reviews. I tried their ads for 3 months and did not get a single leads. They called me a lot so I said let me try again for a week daily $15 plus $5 upgrade package and after 8 days ( from 16 Nov till 24th Nov) I canceled the adds. And they charged me $213.85 plus $36.68 and i just got 6 leads, Once i called the yelp they told me that we charge per click they told me that in 8 days you had 26 click that is why it cost you $213.85. I told them the person that she called me she said you will only charged $15 per day.
I called them again why they charge me $36.68 they said it is the upgrade package cost.
Please don't sign up because they don't remove your company once you ask them to remove it they only give us a paper that shows that your company get closed than we will remove your business from our page.
They are scamming people and you don't get any leads and they don't publish your reviews.

Yelp's sales rep harassed my customer service staff for months. My staff explained over and over again that the phone number listed in our Yelp profile is a customer service number ONLY. The people who answer this phone number ONLY schedule appointments and answer questions for customers. They DO NOT make advertising decisions. The Yelp sales rep called my office manager a liar. After I called Yelp to demand that they stop harassing my employees, they removed the positive reviews from our profile and now only display the one negative review that was posted on our profile.

I have a business Yelp account and I'm paying for the services. I had 5 good reviews from clients that were contacted via Call to Action and hired our company. One day I only saw 3 reviews Yelp said 2 were not recommended so I called customer services and I was told it is a software managing the reviews and they can't do anything about it so I express my intentions on closing my page and I was told that I can do what ever I want with it when ever I want to. This morning I logged in to my page and I see another review is showing as not recomendable so this is leaving me with 2 reviews only. I called again and they said not to worry about it because the two reviews I have are 5 stars and not affecting my rating, what they don't get is that it does affect, personally if I'm looking at a business with 2 reviews and at a business with more reviews guess who will I call? So now Yelp will make me look fraudulent to the rest of the clients who will see 3 reviews as not recommended and they will think that I'm making fake reviews on my page. I'm so disappointed with Yelp.

Yelp is the worst when it comes to helping small businesses! They hide the good reviews to get the owner to pay and show the bad reviews when the owner doesnt pay!
#yelphelpsb

They charged me without permission for an ad and I cannot delet the ad. They had called me and said there is fee for this registration, but now I see I have been charged. Even does not let me to get screenshot. Not effective as well

They call you 3 times a day un till you sign up for the $300 credit promotion.: then. That charge you for clicks you never seen. No calls. No business. And the sales person never gets back to you. Luckily I got the credit card company to stop the charges. Come get me and try to charge me.

Seems like a good deal up front. You get a lot of free ads, promises of sending traffic to your business, etc. Started in August. September bill was $0 (due to freebies). October was $207, not bad if you are getting results, seeing a return on the investment, but I couldn't tell yet. November bill was $450. Over the time it reports that I had 81 page visits. That ends up being over $8 per website visit. It really gave little results and when the promotional period was done, the price skyrocketed.
I suppose if you could use the free ads and cancel before getting dinged with the high fees, it would be effective, but that's a lot of work AND if you miss the deadline, the cost is great. Working now to get refunded one day after the large charge. I'll see how good their customer service is.

If you have ANY positive reviews in your first few weeks they will almost automatically take it down. Then when you try to find out why you are met with BS answers of I do not control that system... Apparently no one does. They claim to be diligent in their creation of your page only I had misspelled links on my page... As a consumer if you see a simple word like Food misspelled I highly doubt you would use their services. Every one is nice on the phone but no one can help you... Yea if I could just sweep everything under a rug and just say oops to every customer id be happy too. Spent around $1000 to basically have no support, have my only reviews (which I earned) taken down with no explanation or compromise, and a page with misspellings that I could not fix myself and had no support to fix. These people just want you money and no accountability. Do not buy their business plans just keep the free set up... you will get more out of it. Thank you Yelp for being a POS I hope this saves many business owners from your crap.

Yelp steals reviews of small businesses whom don't pay them to advertise and put them in a hidden part from customers and call them "not recommended reviews". If you call them to ask why, they don't have a customer service line for business owners and only rude salespeople answer and accuse business owners of having their reviews given by their friends. That is why their ratings is one star. I'm a business owner whom has lost about 34 five star reviews to this unfair act. They also tell business owners that they are not allowed to ask their customers for reviews while it's a custom for every large and small business to do so. We were not even asking our customers to review us and have lost so many excellent five star reviews. But since the start of this disaster we are informing our customers and asking them to post their reviews in our website if they care to rate us. I wonder howmany lawsuits they are handling for this abuse and injustice.

This company is killing my business. This was a big mistake. They hid all of my good reviews and they were all 5 stars and kept bad review up from a pervert customer I never did work for. Got me down to 3 stars.im paying for telemarketers to call me and not actual leads.

They are the worse company I have ever done business with. They charged my account $570.00 for so called advertising. I never received what they promised. Madeline the territory manager is a scam artist. I think she really needs to evaluate herself as a person as to what she so called offers on the Yelp platform. God doesn't like ugly and when you false promise with no delivery and they charge your client a whopping 570.00 knowing damn well it isn't worth it. Yelp Advertising is a scam and they are despicable. I pray you find a better way of selling your products.

Yelp for business owner rides on the owners purchasing their ads. Leads and products. I have a established client base and 2 of my customers give great reviews (didn't pay them, wasn't false) however Yelp pulled the review for non recommendation simple because I didn't use their leads which they push really hard icalling you daily. Yelp business practices are misleading and untrustworthy business owners read their reviews before purchasing their products.

As they say, "Fool me once, shame on you. Fool me twice, shame on me." After a miserable experience two years ago, I foolishly allowed myself to be convinced to give it a try again. I won't repeat what soooo many have already reported on this site. This is a despicable company with reprehensible business practices.