Yelp for Business OwnersReviews 653

Stay away from yelp. I agreed to dollar certain $ amount to test yelp out and see if I would get any leads. To my surprise I was getting billed $600 a month much more than I agreed to. 7 months later they say I have had 378 page visits and 21 leads. I may have had 2 actual leads. Trying to call support to cancel was rediculous, I am busy so when tried to call billing, I spent over 2 hrs on the phone to contact billing before I was able to reach anyone. Cold calling and door nocking is much better

As a new realtor I have decided to run an ad on yelp business. In my gut, I felt this may be a bad move because it is solely based on how many "clicks and leads" your page gets. I had given the sales person a maximum of $250. After one week, I had watched barely any clicks come through and both messages I received as a "lead" were scams. After nine days of being on yelp business I had canceled only to discover they had already billed me $200 for those days. They said that the clicks were what I had paid for. There is no way to track where these clicks are coming from and it's a pure scam. I plan to tell everyone about this because it was a complete scam that drain $200 within nine days. Do not waste your money, SCAM!
I had contacted yelp to have a manager call me and it's been over a week, and I haven't heard anything. That's because they know this entire scenario is nothing but smoke and mirrors.

Yelp claims they cannot assist in correcting errors as their process is automated. Truth does't matter

This is a complete Rip Off. The sales person will tell you it is a trial period and the account department will tell you that they dont have a trial period. They tell you that they will set something up and then they charge you for it and it is not set up yet. When you do receive a request it is over an 1 HR away and if you would like to narrow the travel time it takes up $8 extra a day for that feature. This app is not for small business at all everything that the sales team says is complete bull. And then they all hide behind the phone and computer saying that there is nothing they can do. Their hands are tied.

I will never ever use Yelp ads again! I got just 33 views and 3 leads on my page, and they charged me $162 that is ridiculous! If I'd used that money on Instagram or Facebook ads I would get way more views and profile visits than what I got using Yelp! Ridiculous

Warning! Warning! Warning!
Don't use Yelp. They are scammers. They offer you $300 free advertising just to get your credit card and charge it without your authorization, they have nasty customer service also. Be aware of these losers and don't waste your money.

Tried them once, never again. Was so disgusted at the pathetic service that I ended the contract one month early even though it meant I would pay an early termination fee - still better than keeping it. I told them, then, that IF they charge me that fee, I would never consider them again. They charged and now I love telling each new sales person they setup for my area, that until they reimburse that fee, I have NO interest in talking with them at all (and reimburse on good faith not with the promise of future business). It was a pretty worthless service. 'priority this', 'BS that'. My fault for signing up but I now want to help others avoid the unnecessary cost and to use their money more wisely. Will it get you more 'leads'? Sure!. But so would spending a butt load of money on TV ads but the key point is ROI and theirs is very poor. So, I STRONGLY recommend you look elsewhere for your precious marketing dollars!

I spoke with a very friendly woman named Tamika, we spoke for over 2 hours as we set up what was going to be a demo ad for over 50 of our locations. She had me enter my personal credit card to "get things going", but we'll change it... We'll, I didn't know the ad time started that day. The page had no pictures or anything yet. Got billed $1,140. Called and of course no refund. Working with my credit card fraud department now and if I have to I'll pay my lawyer a couple of hundred dollars to see what he can do. DO NOT USE OR PURCHASE YELP. I know I deleted it from my phone and tell everyone I know about this. Make sure you share with your Chamber of Commerce members.

I was contacted by a Yelp associate to set up an advertisement for my business. The man said that they can guarantee 5-6 customers per day for around a $400 package. I told him I wanted to wait until the beginning of 2021 before starting advertisements, but he told me to give him my credit card information as a "place holder". When I found out the charges came through, I never received a confirmation or any details for what I was getting charged for. When I tried to cancel the monthly payments, we were still charged a hidden cost of $180 for Yelp connect, which we never set up, along with page enhancements, which I was never told about before being charged. When I found out I was still being charged on my credit card statements, I cancelled the whole account. Very unsatisfied and beware of associates calling to set up an account and asking for your credit card info. I would give zero stars if I could.

While being told I would get 300.00 in free advertising at the end of the month not only did I not make a sale but had my account charged for over $500.00 in advertising. No phone calls no web and a total waste of my money.
TOTAL WASTE OF MONEY!

This update may help some of you

I contacted my credit card company to dispute the transaction and they were able to refund me $400. It took them a few months but they were able to get me some money back.
I provided them the emails which showed the subscriptions the yelp rep subscribed me on. Honestly I thought it was a lost cause and there's no way I was going to win the dispute, but fortunately I came out on top.

My advise to you is to dispute the transaction.

Yelp's algorithm to determine reviews is so broken it is unbelievable. Our company received two very negative reviews from users with little to no activity. They were very clearly from their tenor and wording written by competitors trying to smear us. When we filed grievances with yelp we were denied. Meanwhile we have three times as many positive reviews as negative, yet only ONE is showing as recommended. Customers who we work for go on yelp the same day to leave a review and within a day or two it is discarded. Yelp claims their profiles are not valid enough, yet the one-star reviews they keep are even though they have the same activity?!?!

If I could delete our business from Yelp I would in a second. If I never have to talk to one of their obnoxious people on the phone again it will be too soon.

Worst experience ever.

I will never use this website again. First, they don't post reviews from clients that are not avid yelp reviewers. That in itself is a scam. Second, my ads kept attracting consumers who were interested in Botox. I don't provide Botox services. All of my ad leads were looking for Botox. I removed Botox from my categories and still got these. Third, their customer success managers suck. It takes 30 minu to gthrough to themery. Single. Time. Their customer success manager ignores emails and they lied about how much they would refund me. They are a major sham. Their business has lost credibility and no one uses their website anymore.

I recently signed our business up on yelp to get our name out there. Same day a sales rep from yelp called me to set up an appt, Keith. Next day he called and briefly told me about how our competitors are getting a lot of business through yelp. He gave me a walk through of the website that pretty much lead to the page where you plug in your credit card info. I told him I didnt have the company card with me at the moment and that it was something I would need to discuss with the owner and think about before we plan on paying. He said its no problem, that I could put in my PERSONAL card info for now until I get ahold of the company card info. Definitely wasnt comfortable doing that. He sounded really annoyed that I wouldnt purchase right at the moment. I kept telling him it was something we would have to think about before buying, but that we were still interested. He wasnt having it though, just kept pushing. Ultimately I told him yo give me a day to discuss with the owner, he said fine and goodbye and quickly hung up on me. Completely threw me off, dont plan on using yelp now

Infinity Building Contractors, Inc
DBA Chicago Fireplace, Inc.

December of 2018 I had a drop-in damper installed on the chimney of our gas fireplace. The install was by Larry at Chicago Fireplace. This fall when we tried to use the fireplace we could not get the damper to release and created gas fumes in our home.

I have called six consecutive days to have them inspect and repair their installation.
For six days I could only leave a message and for six days I have not received a call back to set an appointment. This is terrible service and would strongly recommend to anyone not use this company.

After emailing their customer service WITH NO RESPONSE for over 1 week... I decided to try calling... first few times it went to voice mail! Then by some miracle someone answered, ALTHOUGH he never apologized for the trouble Ive had AND when he COULDN'T answer my problem he put me on hold and never came back! The call went back to their automated system which went nowhere!

I REALLY HOPE SOME SUPERVISOR WILL READ THIS AND DO SOMETHING ABOUT IT!

Their sales reps mislead business owners with budget criteria. They claim the internal key word system will help generate customers but I only received leads on services that I do not provide. Further more I have legitimate reviews that their system wouldn't recognize because my past customers do not use Yelp. This platform is a one sided towards Yelp and not to their clients favor. I asked for a small refund based on my comfortable budget and some how it went over. Stay away!