BikesDirectReviews 566

I bought my bike back in 2012 and had no issues with my bike. It has been great. You can beat the quality and price point. Recently, I needed some information concerning that past purchase. Larry@ BikesDirect was very helpful. It seemed every question he answered via email, led me to another question. Larry fielded each question promptly through multiple emails. I am sure I was bothering him... lol; but, you could never tell from his replies. If I ever need to purchase another bike... BikesDirect will be the first and only place I turn to.

TY Larry for the help

We have purchased 8 bikes from BikesDirect over the years. They've all been great. The last one had a defect in the Shimano Shifter. Our local bike shop is a SRAM dealer, so they were not able to help us. Sending the part to Shimano would have taken 3 or more weeks to resolve. Larry at Bikes Direct ordered the replacement part instead and sent a return label for the defective part. All very timely. We can't say enough good things about BikesDirect (and Larry). Great bikes and great service.

As of today, I bought 4 bikes from BikesDirect.
Out of these 4, two had minor issues (thanks they were not major).
Front wheel on one bike was defective (still is). I wrote couple of requests but received no answer. As for other bike, I only asked for an invoice (PayPal did not send me one) and received pretty rude treatment. Speaking with BikesDirect representative was a major disappointment and she hung up on me (!).
As you can see, on my scale, BikesDirect gets 0 out of 2.

P.S. In response to BikesDirect rep previous comment.
Mike, BikesDirect operates from Texas and all bikes come from TX.
Why would you say you work in EDT timezone?
If you are genuinely curious, I'll tell you who told me that no one would
Help me because all personnel has left for the day (it was early afternoon in TX, though).

Purchased two Motobecane bikes from Bikes Direct in early 2017. One bike came with handlebars put on backwards, easy for us to fix but really? Second bike had Shimano EZFire shifters with problem in left shifter. Bikes Direct wanted us to go to our local bike shop (!) with authorized Shimano repair and then deal with the warranty. We'd have to pay for diagnostics at the bike shop for this even though we could install the replacement. Second option--deal with Shimano directly through customer warranty claim form which is what we did. Bikes Direct could have just sent us the replacement shifter.

I have had two bikes purchased from here. I love them. You get a great deal. My bike would have cost over 1000 to get something comparable. But I have found that their customer service matched everything else. I had a problem with my freehub. *******@bikedirect was extremely helpful. Their webpage tells you how you need to contact them and what information you need to include. After that Larry was on top of it and very helpful in explaining my problem then sending a replacement part. Thanks again and I will purchase again from this company.

I've put over 1000 miles on my fat bike and I love it. I've ridden hard and when I need parts Larry always comes through. If your looking for a great bike at a great price BikesDirect is where its at!

I was looking at Bikesdirect bikes for a long time and weighing between them and a few other online dealers. I purchased the HAL6 PRO because I couldn't find a better deal and the geometry fit my body type. I had somewhat lower expectations because their website seemed dated but I trust Paypal and they used it. However, I received my package on time and the bike was in perfect condition. After several ride I'm very pleased with the bike.

I bought my Motobecane Fantom DS Comp 29er from Bikes Direct a while back. The ordering process was easy & straightforward and my bike was delivered exactly when promised!:-) The bike itself was even better than what I was expecting, and I was expecting a great bike. However, when I received the bike there was one slight blemish to the paint on the rear triangle. I brought it to the attention of Bikes Direct, they promptly replied and remedied the situation to my complete satisfaction! I would definitely buy another bike from them and I certainly plan on doing so in the near future! It's rare to find a company that provides so much quality for such a reasonable price. 5 stars! Thanks again

So online bike purchasing? Well after much consideration over fit, features and price I chose Bikesdirect.com.
Make sure you read the descriptions and are clear about what you want just like any purchase and you will be pleased. I was excited to receive my bike in such a quick timeframe and assembling was a breeze. I did get a double check/ tune up at the local shop but even they said it was not really needed. Have I made a few upgrades and tweaks? Well with the money I saved it was nothing to upgrade a few components solely for personal preference. I got the Motobecame Elite Trail in black. It rides smooth and fast perfect for my loop that is pavement and sandy hard pack trail. I do 6 miles a day to the gym and back and it is so light and responsive. I compared it to Trek and Specialized and found the price point was to good to pass up. I would swap out the SRAM components as I had not used them before and rather like the single paddle Shimano but it is smooth and easy to adjust. Saddle was nice. Wheel set has proven to be awesome although I am thinking of going full tubeless ( they are ready when I am) I still ride on the WTB Nano that was stock. Sun tour shock in front is ok I keep it locked mostly but with the remote super easy to engage. Will be swapping out for clipless pedals but so far very happy with the bike and Bikes Direct Team! Highly recommend!

Hi guys, Received my Dover 3 in about 5 days from ordering. Came packaged very well. Since I've never assembled a bike, I wasn't quite sure what to expect. I did get a multi-tool to help and have for future use. I also pulled up a YouTube video as a guide.

The assembly was quite straight forward and didn't take much time at all. The bike rides very well. Incredibly pleased. This was the only bike I found that had adjustable handlebars, a lock out front suspension and disk brakes. And the price was $300-$400 less than others I looked at.

Thanks a bunch. Mike