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BikesDirect Reviews Summary
BikesDirect has garnered a mixed reputation among customers, with several positive reviews highlighting the affordability and quality of their bikes, often perceived as better value compared to branded options. However, significant concerns arise regarding product quality inconsistencies, such as rusting components and assembly issues. Customer service frequently receives criticism for being unresponsive or unhelpful, particularly in handling returns and warranty claims. Overall, while some customers appreciate the cost-effectiveness and product performance, many express frustration with the lack of support and quality assurance, suggesting a need for improved service and quality control measures.
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Bought a triathlon bike from Bikesdirect a few mos ago. Can NOT beat the deal I got. Site is 100% legit. Bike came in a box and I had to put together myself... which was ez. Took to a bike shop for a tuneup too b/c gears were skipping, but minor adjustment and all good. Performed great, no issues! Great bike, incredible deal, I am upgrading to all carbon soon... and that bike will DEFINITELY come from bikesdirect. Hope I have the same experience again...
You can get a Titanium bike with top of the line shimano parts for a FRACTION of the cost of buying Trek or Giant. I could not believe the great parts that come with these bikes and to get it with titanium is a dream. FYI, I got a titanium mountain bike that weights in under 24 lbs, that would cost $5K and up from a brand name manufacturer.
I know many who know bikes will look at the component specs on these bikes and will not believe it. It is too good to be true, but the bikes do ship with the real parts and that just goes to show you how much bikes are marked up in the retail stores. This is the real deal. Solid frames, awesome parts, and fast delivery. The only thing is you need some basic knowledge of bikes to assemble them. Or just take it to your local bike shop.
OMG... a full carbon frame bike that weights 18 lbs for a little over $1K?!?! Is this for real? All Shimano Ultegra parts? The ritchey wheels alone retail for about $300. This website seems almost too good to be true, but if you actually get the bike they say you do, then it is a killer deal.
From the business
Bikes Get FREE Shipping* Sitewide and Up to 60% Off New Bicycles with Full Factory warranties
Bikesdirect.com has been selling high quality bicycles on the internet for over 15 years.
Longer than many bike shops near you.
Bikesdirect sells thousands of bikes every week and takes pride in caring for our customers before and after the sale. We'll do what it takes to make customers happy as long as it's fair and reasonable.
Having issues with your bike? Please contact us at [email protected] or call 904-249-2453 Mon-Fri 9a-5p EST. Any customer that is not satisfied with the bike within 30 days can return it per policies.
We carry the widest selection of bicycles imaginable. Road Bikes in Titanium Carbon and Aluminum, Titanium or Aluminum Mountain Bikes, 27.5 and 29er MTBs. Full suspension and hardtails, Comfort, Hybrid, Endurance, Gravel Race/Grind, Cyclocross, Triathlon bikes. From entry level to professional level bikes equipped with Shimano or SRAM that could easily crush Lea...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members