BikesDirectReviews 566

I cant say enough bad things about Bikes Direct. When the bike arrived, there not one, but two components that were bad. Rather than apologize and offer replacements, I was pointed to videos on how to repair these parts. It took a month of fighting before they finally replaced the bent components. Recently, I had a bike shop and an independent repair professional try to remove one of the tires, as I could not (and Im fairly experienced with this). One pro couldnt get if off at all. The shop said the fit was ridiculously tight, and it was absurd to expect a consumer to be able to do this on the trail. This is a safety hazard as you could be miles out a trail with a flat. Larry from Bikes Direct response was that he mounted 100s of these. Good for you Larry, but two professional bike people who I took these tires to had difficulties. One could not remove it without damaging the tire. Larry offered me a tire at cost, but the deal he offered me was exactly the same as I could buy it brand new on the web. Since this fiasco, I purchased a second bike from another online retailer and it was much better and customer service was much better. However, if you like to argue, fight, and fix a brand new bike, Bikes Direct is for you.

I need to give a serious shout out to BikesDirect.com. I discovered a small crack in the lower bar non-drive side in my frame. I reached out to them about it. Mind you this is bike I purchased from them in 2015, and it wasn't even their high dollar one, it was the X7, I think a $600-$700. Anyways I had to provide them some pics, then they confirmed the crack via images. I had to send the bike back and pay for return shipping (which I've found is standard for frame replacements).
Today the new frame arrived (11 days after I sent it out I think). They even threw in a laser engraved flask as well:-). I just have to say Larry@ Bikesdirect I applaud you and your business, you were excellent to deal with and I would not hesitate to deal with you again. This is how its done and I wish all companies were this good at customer service.

Purchased Mercier New Galaxy Tour. Not a bad bike for the money, BUT...

-Even though the Web site claims NO SALES TAX COLLECTED 48 STATES throughout their Web site and product page, I was charged 6% sales tax. This wasn't obvious until I completed the purchase on PayPal and I was notified my credit card was being charged $21 more than I expected!

I went bak to BD Web site and in very small print it states NO sales tax collected 48 states* -- if you click on that link you are told sales tax collected fo FL and TX sales. VERY misleading and borderline deceitful since everywhere else they proclaim No Sales Tax Collected!

-Bike arrived on date promised. Spoke bent, rimes scraped, spokes/rims, derailleur and brakes all needed adjustment. Fortunately, a bike friend is pretty versed in this and helped out.

I estimate assembly and what adjustments were needed would cost at least $100 at a bike shop. And I still had a bent spoke!

I wish I had looked at a local bike shop first. I won't make the same mistake again.

I received a bike with hidden damage. I shot an email to Bikes Direct and received a response from Larry in customer service the very next day. He proposed a solution that was very fair in my opinion and I'm a happy customer. It's really tough to give truly great customer service when you are dealing with a low margin, bulky product like a bike, and Bikes Direct did a good job in my case. I'm impressed with the product, price, and customer service.

I bought a bike for my son Christmas 2016. It was delivered on time and as promised, a bit heavy though for a $700 27.5 inch mountain bike. Be sure to ask for weight. The problem came after the first year when my son noticed the frame was cracked near the back shock. BD was good here, said frame was covered by warranty. We sent the frame back, but BD replaced incorrectly with a 29 inch frame. BD apologized, sent new 27.5 frame but just told me they would not reimburse us for the $70 headset the bike shop just charged me for - not part of frame warranty. Basically we sent the headset back as part of original frame, didnt know this and now they will not reimburse. We have spent about $250 to repair this broken frame. Bad service BD.

I've bought 5 bikes through these people and have had great luck. On the 5th bike, however, there were brake pad parts missing (just a nut and spacers). No big deal but a frustration since I wanted the bike put together for my niece. So I e-mailed Bikes Direct, told them of my sorrows (yeah, I'm a bit dramatic!) and prepared to be ignored. NOT SO! With uncanny speed, a fellow named Larry e-mailed me back and had the parts in the mail WITHIN MINUTES. Here's the thing: anyone can send you a bike for a good price. When that price is coupled with extraordinary customer service? Wow---NOW I KNOW WHY I LOVE BIKES DIRECT!

Bought a bike for my daughter for Christmas and when I came to put it together a few days ago I found the front wheel would not fit between the front forks as the locking bolts stopped it from dropping in. I rant customer service and after automatically being cut off around 6 times I eventually got into a queue which took around 20 minutes to reach the front of. The lady then very apologetically put me through to a department that may be able to help. This was also an automated answer line that eventually cut me off. I rang customer service once again and repeated the above steps and quite incredibly got through to the same person! They let me know that someone would pick up the bike on Wednesday (today) and they would sent me an email relating to this. No email - no collection. I'm left with a bike that doesn't work and £90 down. As you can imagine I'm not looking forward to Christmas Day

I bought my Motobecane Bistro 8V a couple of years ago. I was apprehensive because the price seemed to low to be the real deal. Happily, it is the real deal and I'd buy another bike from them in a heartbeat. It was shipped quickly and was delivered undamaged. I recall contacting their support team and had no problems with them at all.

I'm pretty handy with tools, so setup and adjustment were easy. I'd say that the only downside is that assembly and adjustment. If you're uncomfortable doing that you should consider buying from your local bike shop or find a bike mechanic to do it for you.

I bought the white one 56cm. It arrived pretty quickly and set up was ok out of the box. I have another bike (cervelo r3) that I use for road biking. This is for my 2 kms commute to work. I had some bike gear from that bike to swap into this one as upgrading parts is always nice. I swapped out the pedals for some bigger ones for $10 (sunlite nylon sport) which give a much better support. I also put on some other wider tires than the ones that came with it. I found communication with the store through Larry was fine. I really like the bike and I use it also for riding around Central Park after work with my kid.

I was a bit apprehensive about BikesDirect at first, but decided to take a leap of faith - and I'm very glad I did. I now have purchased two bikes from them, and will not hesitate to do so again. You will not find better value for your money anywhere else.

Plus, I had a service question and sent an email. I had an answer within an hour, with more tips and a link to a helpful video. Thanks, Larry! You made me even happier with my decision.

I have purchased several bikes from bikesdirect.com ranging from an inexpensive fixie/single speed to a high end titanium mountain bike. They have all been excellent values. Until recently I have had no problems and no reason to contact customer service. When I did have some questions and a problem getting a replacement part for a part that I broke, I contacted Larry at *******@aol.com and was blown away by his level of responsiveness. I got quick helpful answers to all my questions and he found me the part I needed right away. Im impressed and Id recommend bikesdirect.com to anyone.

I've have my bike for almost two months now. The bike (Windsor - The Hour) was simple to put together and seems well made. Only the simple stuff (pedals, handlebars, etc.) needs to be assembled on the frame. All the geartrain components are already taken care of. The wheels have gone slightly out of true pretty quickly and the spokes could have been tighter in the first instance, but nothing a spoke tool can't fix.
I've had several roadbikes/single-speed bikes in carbon, steel, and aluminium, and bought this one since I moved to a new place and wasn't able to bring over my old ones. It's slightly heavier than my last steel frame single speed (a masi), but is a comfy ride and is nimble enough. Great for around the town and speeding past typical mountain/commuter bikes, but of course any proper geared alloy/carbon roadbike or a more aggressive track bike is going to be quicker. The components are also pretty solid considering what I paid for it.

There was an issue with a defective freewheel that constantly made noise in my initial delivery, but I emailed their customer service and their representative (Larry) was very helpful and quickly sent over a proper shimano replacement. I've recommended bikesdirect to friends who are looking for new, inexpensive and bikes.