Big Fish Games

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2.3
Reviews 175
5 Stars
5%
4 Stars
5%
3 Stars
3%
2 Stars
8%
1 Star
78%
Reviews that mention popular topics

Wisconsin
3 reviews
15 helpful votes
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Very Slow to respond to technical issues
August 25, 2025

I have complained, they fixed the issue after putting up with it for way too long. Now it isn't working again. It will not let me sign in.

Date of experience: August 25, 2025
Georgia
1 review
1 helpful vote
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VIP TIER 13
January 12, 2025

I've been playing this game for over 12 years, it was so fun as long as I was buying coins, when I stopped buying I stopped winning. It's NOT fun anymore. The only reason I stay is my club members, I really like them and other players I communicate with. The new events and games are garbage, they don't pay out enough especially for VIP PLAYERS. I was part of the VIP weekly comp program where they give me free coins every week and they abruptly STOPPED with no communication at all. I reached out to them and was told they changed the formula that determines who gets the free coins. This game really sucks now. Do better Big Fish with your loyal players

Date of experience: January 11, 2025
Australia
1 review
2 helpful votes
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Waste of time and money
April 14, 2024

I have had 3 billing issues with bigfish. They send my invoice for 6.99 in AUD dollars. They take out the American amount. I have tried endlessly to have this rectified. All falling on deaf ears. My membership runs out in 2 weeks I think I will cancel my membership. I have sent them 7 emails in 3 weeks with no response. I have updated my account to say AUD but it keeps taking out the wrong amount every time. I have asked for someone to contact me and give me the instructions in case there is something I am missing. I am sick of the silence. Please don't use them They owe me over $20 and won't accept responsibility. SO, I shall go elsewhere. One consultant said they didn't care. I wish there was a game site in Australia that has the same games.

Date of experience: April 13, 2024
Wisconsin
1 review
1 helpful vote
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They are now offering certain packages at a certain price like you get 289 million coins 52,000 gold bars for $49.99 but when you go to purchase it you're not getting that you're getting just a regular package for that price And you can tell that they are controlling the slots at no payout rate I have tons of videos of them cheating the system they're collecting extra cash and Apple. For instance, does nothing about it. They will not return your money even if you can show them that they're wrong they don't care they won't give you your money back, they have side games that you play but you have to bet billions to even move an inch on the sidebar game to win something like a chest a low level chest they make it impossible so that you have to purchase and then they control what you win which is nothing?

Date of experience: March 23, 2024

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NL
1 review
1 helpful vote
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Thieves
February 16, 2024

I won,t adress al the problems with big fishgames cause there are to many.
What I like to advise to all is this…
Do not pay them anything anymore.
All the games on Big Fish can be played for free on
wendysblog.info
Or
game-owl.com.
There is also a torrentsite
pcgamestorrents.com
Again, there a 100% free, no strings attached.
Greetz from Holland.
Ps, sorry for my poor English-)

Date of experience: February 16, 2024
California
2 reviews
17 helpful votes
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0 customer service
January 20, 2024
Updated review

Big fishes poker feature hs been either running slow or can't connect at all for over 30 days. After numerous emails by me and 100s of friends on the site nothing has been done AND when you do email you get a computer generated letter that doesn't speak to anything you've asked. There's no customer service phone # to call after 10 years I think it's time to move on. They seem to have no clue to fix it. They have the capability to message all players, yet not one word of what's going on. Besides the slots are fixed, you'll be hard pressed to win anything. If I could give them 0 stars I would

Date of experience: January 20, 2024
Zero customer service
June 1, 2023
Previous review

Recently their poker app has broken for 10 days. The only way to contact them is thru email. After waiting days for a response you get some vague bullshit letter that doesn't even try to address your concerns. Customer service is a joke.

Date of experience: May 31, 2023
Arizona
1 review
1 helpful vote
Follow L A.
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FREUD
January 8, 2024

Big fish games is a total scam. I won 131.00 and went to cash out and was told the hours were 8-2pm. It was 242pm. I was told to message again then and to take down my request on cash app. From 830-354pm I messaged back and forth and was repeatedly told to try again during hours. I sent another request on cashapp. They then proceeded to suspend my account with them. They take their time. Steal small amounts you don't think you'll notice. Make you wait hours or days to be paid out. Or completely empty out your account with a glitch then say it was not their fault and try to blame you. Don't do it.

Date of experience: January 8, 2024
Illinois
1 review
3 helpful votes
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The games are not fair. All set up to get you to buy then they leech back all your coins.so you buy more. There are people (or bots?) who never lose, always on top with trillions and 100's of billions. They track you. They are unethical IMO.

Date of experience: January 7, 2024
PS
1 review
1 helpful vote
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Big Fish Games is the best!
January 6, 2024

Now you might think that I'm a bot or someone who works with big fish games, but I'm actually like you, I saw so many bad reviews about this company about "scamming" and "coupons codes" and I wanted to test that by myself, so I downloaded big fish games launcher and I bought 3 childhood games I used to play them when I was a child: Alice Greenfingers, Farm Mania and Youda Farmer. I couldn't believe that this company have these very old games that we all used to play them as kids, so I downloaded them and I played the demo version and of course they let you try the game before buying it, so I played them and I finished the demo and then bought them all, I added my visa card info and bought without any issue, not like these other reviews claim, and the support? They have a really nice and amazing support team, they can help you with any issue you face or any help you need. Now for the part of the people who lost their accounts it's because they broke the rules. How did they do that? Now big fish games gives a free coupon code for new users (1 time only) but these people wanted to abuse it and try to get multiple codes to activate it in the same account and to be honest they deserved the punishment, which made these users get mad and make a fake bad reviews against this company and of course also they will get their friends and alt accounts to make more fake reviews

Date of experience: January 6, 2024
Texas
1 review
1 helpful vote
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If you love being unlucky in Vegas
December 15, 2023

This is the game for you! Played for over 10 yrs. Accumulated 188M, played all of it, only hit 3 scatters and 2 sticky's. I've had enough of losing. If you love losing, this is definitely the game for you.

Date of experience: December 15, 2023
Portugal
1 review
3 helpful votes
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Games removed
December 14, 2023

Don't get any games from them since they will just take them away. I don't recommend this company to anyone. Just get their games if you can on a different platform.

Date of experience: December 14, 2023
California
1 review
3 helpful votes
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Rating should be ZERO
December 8, 2023

Their games are very tight but not at first as they "lure" u in. Once ur in that's when they get you. Games will be very hard to win. Buying chip packages can get pricey. And DONT contact customer support. I just did & had a slight typo where I complained bout them say all the time "they punch luck or chance" that was the typo it should have been "push luck & chance" when there is none. They removed me from playing. I said no curse words I simply had a typo & they were quick to remove. I highly do not recommend this company whatsoever. They "bully" you,,, and you have no freedom of speech as I cannot make a complaint. Please go to a different place to play. This company has also been sued & lost twice. Do research. They make $150+ Million a year. That's stealing money from customers. Read what I wrote. You can see I had a typo they took wrong way. Does it look like I said something wrong?

Date of experience: December 8, 2023
Denmark
1 review
0 helpful votes
Follow Fine Line J.
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Terrible
November 27, 2023

As an avid enthusiast of coding and technology, my recent interaction with [Company Name] has left me grappling with an overwhelming sense of shame and regret. In an era where innovation and precision are paramount in the coding realm, my experience with this company has been a disheartening deviation from the norm.

From the outset, it became apparent that the coding practices employed by [Company Name] were subpar, to say the least. The lines of code resembled a chaotic tapestry, devoid of the elegance and structure that defines a well-crafted program. This lack of attention to detail extended beyond mere aesthetics; it infiltrated the functionality of the software, resulting in a user experience that was marred by glitches, errors, and inexplicable hiccups.

One cannot help but wonder how a company operating in the coding domain could produce such a haphazard product. It raises questions about their commitment to quality, professionalism, and their understanding of the very foundation upon which their business is built – code. As someone who appreciates the artistry of coding, it was disheartening to witness the neglect and indifference with which [Company Name] approached their craft.

What compounded my sense of shame was the realization that I, as a consumer and advocate for quality coding, had unwittingly become entangled with a company that fell short of the standards I hold dear. I should have exercised greater due diligence in evaluating their track record and scrutinizing their coding practices before engaging in any form of collaboration.

The shame I feel is not only a reflection of my misplaced trust but also a recognition of the responsibility we bear as consumers to demand excellence from those we choose to support. In the rapidly evolving landscape of technology, settling for mediocrity is not only detrimental to individual projects but also contributes to the erosion of industry standards.

In conclusion, my regretful association with [Company Name] has left an indelible mark on my perception of coding-based enterprises. It serves as a poignant reminder of the importance of thorough research and scrutiny when aligning oneself with companies in the coding arena. As a community, we must hold each other accountable for maintaining the integrity and excellence that define our craft.

REFERENCE IN IMAGE.

Date of experience: November 27, 2023
California
1 review
0 helpful votes
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Never book with this captain!
November 17, 2023

He cancelled the trip and will not return my $250 that I paid to reserve the trip. He cancelled the trip due to weather.

Date of experience: November 17, 2023
Georgia
1 review
2 helpful votes
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Big Fish Casino, Texas Holdem Poker
October 25, 2023

One of the "Worst Poker Games" online. It's great at setting player's up to make them loose their chips. It regularly comes up with the most impossible combo's of cards to make you loose I have ever seen. MoBetta, Douglasville, Ga

Date of experience: October 25, 2023
Wisconsin
1 review
3 helpful votes
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Down the tubes!
October 13, 2023

This game used to be fun and they say the odds are just like a real casino but I've been to a real casino many times and you win at least once or twice in the past two years out of the 15. I've been a member list last two years have been the WORST! CUSTOMER SERVICE IS NONEXISTENT HALF THE TIME AND YOU WOULD THINK ANYWHERE FROM 500 TO 900 A MONTH IN A GAME. YOU COULD KEEP A LITTLE BIT OF CHIPS ABSOLUTELY NOT! FUNNY HOW IN OTHER CASINO GAMES YOU ACTUALLY CAN ACQUIRE BILLIONS AND THEN OF COURSE LOSE IT BECAUSE YOU'RE CARELESS, BUT YOU AT LEAST WIN THERE ARE ABSOLUTELY ZERO WINS IF YOU HAPPEN TO WIN BY CHANCE IT'S TAKEN IMMEDIATELY AWAY AND YOU CAN TELL IF YOU RECORD HOW THEY DO THAT! I think they should treat their VIP members that spend quite a bit of money. They keep their app going in there, plus few workers in support working with more respect! And you a little better with what they give you,in there, they say VIP program is malarkey, and if something goes wrong in the app, you damn near, have to bring God down to prove it to them! Don't don't waste your money, nor your time there are other apps out there that truly truly charge very little for their coin packages and you actually win and have a fun time, there yet you don't have to buy you actually win that's all! Have a good day!

Date of experience: October 13, 2023
GB
1 review
1 helpful vote
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App needs updating
September 6, 2023

The app is so out of date that I played the "new" games years ago. The games I haven't played either don't connect to anything or are out of date when I click on them - either way, nothing to download.

Date of experience: September 5, 2023
GB
1 review
2 helpful votes
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Thieving b******s
August 20, 2023

Email the ceo of bfg at *******@yahoo.com or *******@bigfishgames.com. Before he deletes them both.Thieving p***k.

Date of experience: August 20, 2023
Tennessee
1 review
8 helpful votes
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I give up - after 25 years!
July 24, 2023

I am not sure who bought BFG but they are the worst and least helpful group I have ever run into - all errors are my fault and they tell me to read their 'fix; for everything as if I have no experience with BFG! All I want now is credit for the last dozen games I purchased and cannot download. I have turned to iWin for m entertainment - eventually all the BFG games come to iWin.

Date of experience: July 23, 2023
Illinois
1 review
4 helpful votes
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RIPOFF
May 18, 2023

Big fish casino uses to be fun, now they keep your chips low to increase sales. It's a lose lose game

Date of experience: May 18, 2023

From the business

  • Seattle, WASHINGTON, United States
  • Founded in 2002