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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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So happy I found this site. My printer doesn't give me warning when print head needs replacing. Happened twice. I receive part in just a couple days. Thanks!
Web site easy to use and great products and service. I have used B&H for many years, always recommend them.
Web site searches work well and even misc. Items are easy to find and compare. Prices are as good as any other legitimate site. Looking forward to receiving my order.
I love B & H. They are always helpful when I have a question and they package and ship fast. The people who do reviews are always very honest and I like how for Photography, they show the reviews experience level.
I have yet to have a bad experience when purchasing anything from B&H. My package always arrives on time, and undamaged.
You had what I needed in stock, and could ship it to me for tomorrow's video shoot. Greatest Store EVER!
Very easy to order and very reasonable prices. I enjoy the choices, the items in stock, the selections.
Have been ordering WIFI internet products, Ubiquiti, from B&H for several years. Great prices and quick shipping. No hassle returns is a big plus.
Never a problem with B&H. Their service is superb. I buy all my camera and video equipment at B&H. The best!
We've been doing business with B&H for 30 years. It's nice to be able to purchase used equipment from a company that is so trustworthy.
I prefer to deal with B&H because of their huge selection of products and knowledgeable staff who always provide competent technical advice on which products will meet my needs, even when I'm not sure what questions to ask!
Still as good as it ever was, never had a complaint, I just wish I would win the customer appreciation prize just once.
Whose better than them? Always helpful - I've never called and not gotten someone who knew the product I was calling about. A pleasure.
What else can I say... See the title - If you can, visit their store in NYC. If you're a photo buff, you'll go nuts.
I enjoy visiting the B&H website. My searches for older Epson inks are simple; customer reviews on all products are presented up front; online chat help is immediate and knowledgeable; prices include fast shipping; packaging for shipping is done carefully so your inkjet paper arrives without bent corners; your cart is easy to view, and the payment procedure is easy and uncomplicated. B&H does it all correctly.
After 20 something transactions, I find B&H to have:
Simple website navigation through massive inventory. Fast uploads ... no diddling around.
Quick and knowledgable text & phone response for specific questions.
Ultra fast shipment.
Wide and deep product inventory.
Nobody does it better.
B&H has always helped me all of of my Audio needs for my 15,000 450 seat restaurant. I have alway been pleased with their service. They have always been able to answer my tech questions.
Thank you.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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