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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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B&H is a GREAT company to do business with. Quick to ship, product as described. I will continue our business relationship.

Date of experience: August 21, 2018
Wisconsin
1 review
0 helpful votes
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Shopping experience
August 22, 2018

Makes informed shopping a pleasant and possible experience.
I feel as if I have delt with an honest and caring vendor that wants to inform me so that I can make my best choice.
Howard D

Date of experience: August 21, 2018
California
1 review
0 helpful votes
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B&H is the best. I shop others and they don't have what I want in stock, B&H does. I get free shipping etc. They want my business and they show it.

Date of experience: August 21, 2018
California
1 review
0 helpful votes
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I'm in California and get better service and faster shipping than some local outfits, love the educational vid's and reviews.

Date of experience: August 21, 2018
Oregon
1 review
0 helpful votes
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Trust is Everything
August 21, 2018

I have shopped B&H since I bought my first camera from them in 1977, Canon FTB (which I still have.)

They always put the customer's best interests first. They are solid, if things go wrong they make it right and have proved themselves over time.

Their price is always great and at minimum as good as anyone else.

I trust them to take care of me. That's the bottomline.

Date of experience: August 21, 2018
California
1 review
1 helpful vote
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I had always heard from my professional photographer friends that B&H Photo Video was the best place to find great equipment at amazing prices. I finally realized this in 2018 when I bought my drone and it was such a good deal! I recommend this place for anyone looking to buy some quality products, you won't be disappointed with their websites ease of use and their inventory. I'll be heading back to B&H Photo Video from now on.

Date of experience: August 20, 2018
Missouri
1 review
0 helpful votes
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Excellent pricing on the items I want to purchase and very quick shipping. I am redoing my 98 year old Mother's photo albums that span almost 100 years. B&H is now my go-to supplier for photo albums and filler pages. Thanks!

Date of experience: August 20, 2018
New Jersey
1 review
0 helpful votes
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GREAT Experience
August 21, 2018

I just ordered a new Wide Angle lens for my camera to replace an older damaged lens. As always, ordering from the internet site is easy and a terrific experience. Can't wait to receive this items and get back into my business of Real Estate Photography.

Date of experience: August 20, 2018
Arizona
1 review
0 helpful votes
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The ease of check out is only exceeded by the ease of finding what i needed. I am a happy return customer!

Date of experience: August 19, 2018
Missouri
5 reviews
5 helpful votes
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Over the past few years I have ordered from them several times. I've also had to return something, and exchange something. Have had no problems for them at all. I'd use them again.

Date of experience: August 18, 2018
Missouri
1 review
0 helpful votes
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Good experience
August 18, 2018

I ordered a large format printer from here and everything came as described. I think they are a very reputable company.

Date of experience: August 17, 2018
California
1 review
0 helpful votes
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Great Service
August 18, 2018

I'm customer of B&H since very long time. Every time I had very good experience.
Thank you very much.

Date of experience: August 17, 2018
Virginia
1 review
0 helpful votes
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I have purchased camera equipment from B&H for years. This is my first computer purchase. They had what I wanted in stock and could get it to me faster than the custom build from Apple. Same machine!

Date of experience: August 17, 2018
Tennessee
1 review
0 helpful votes
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Always a pleasure
August 18, 2018

B&H Phoo Video has been my go to store for six years, back when I bought my first camera and began producing video full time. Ethical, helpful, knowledgeable, and great customer support. The fact that they shut down for Sabbath and Jewish holidays (though a bit inconvenient for customers) says something very positive about the company. BTW, I am not Jewish, I'm an evangelical Christian.

Date of experience: August 16, 2018
Alabama
1 review
1 helpful vote
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Hunted the internet over looking for a tripod with the same shoe as my ez pod jr. The representative from Slik told me this was what I needed and gave me a link to B&H.

Date of experience: August 16, 2018
New York
2 reviews
0 helpful votes
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In and through the years, you have been my go-to for photo needs. You're live sales help has never steered me wrong. I really depend on B&H.

Date of experience: August 16, 2018
New York
1 review
0 helpful votes
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B&H always comes through. They are simply the best source for photo and video gear anywhere. I rely on them and they don't disappoint.

Date of experience: August 15, 2018
California
1 review
0 helpful votes
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I've shopped at B&H since long before the internet, and have always found great selection of products and service.

Date of experience: August 15, 2018
Georgia
1 review
0 helpful votes
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Lost a rewards # and customer service was very pleasant in finding the number and re-mailing it to me.

Date of experience: August 15, 2018
Alabama
1 review
0 helpful votes
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ALWAYS THE BEST
August 15, 2018

I have been a professional sports videographer for 11 years now and EVERY SINGLE TIME I order equipment from B&H it's delivered fast and the quality is always top notch. I will always trust B&H. In my mind, no other company is better. And, I LOVE the tutorials on YouTube. Very helpful.

Date of experience: August 14, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States